Accommodation Services: Evaluating Front Office & Housekeeping Roles

This report provides an in-depth analysis of managing accommodation services, focusing on the critical roles of the front office and housekeeping departments within The Landmark London. It examines the front office's function as the primary point of contact for guests, detailing key roles such as reservation management, reception, guest services, and night auditing, and how these roles contribute to meeting organizational objectives. The report further reviews the responsibilities of the housekeeping department, including the roles of housekeeping managers, room attendants, public area attendants, and laundry/linen room attendants, emphasizing the importance of forecasting linen stock and guest supplies to ensure adequate supply and maintain quality. It also illustrates the interrelationships between the housekeeping department and other departments, such as the front office, human resources, purchase, and laundry, to provide quality provisions and services. The report evaluates the relationship between the housekeeping department and other departments and critically evaluates the different accommodation services and front office roles, examining the importance of minimizing maintenance and repair work to avoid disrupting guests and ensuring security. Finally, it underscores the importance of communication between housekeeping and other departments to satisfy guest expectations, highlighting the role of maintenance in ensuring guest satisfaction.

Unit 7: Managing
Accommodation Services

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Explaining the front office of the organization within accommodation services........................3
Discussing the key roles within the front office department.......................................................4
Analysing the operations of front office to meet mission and objectives of the organization....4
Reviewing the key roles of housing keeping department in the hotel.........................................5
Assessing the importance of forecasting linen stock and other guest supplies to have good
supply to meet demand................................................................................................................5
Illustrating importance of interrelationships between house keeping department and other
department to provide quality provision and services................................................................6
Evaluating the relationship between house keeping department and other departments(100)....7
Critically evaluating the different accommodation services and front role office ......................7
Examining the importance of minimize the maintenance and repair work which disrupts the
guests............................................................................................................................................8
Importance of security.................................................................................................................8
Role of maintenance to ensure the guest satisfaction .................................................................9
Critically evaluating the importance communication between housekeeping and other
departments to satisfy guest expectations....................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Managing accommodations services is done by the managers which used to
plan, organize, direct the staff and evaluate the operations of providing best services to
the guests. The present report will be based on The Landmark London of UK. The
report will outline the accommodations provided by the front office within the
organization. Further it will outline the contribution of the house keeping department in
order to provide good accommodation services. At last, it will outline the roles and
facilities of different department and importance of security in the hospitality industry.
MAIN BODY
Explaining the front office of the organization within accommodation services
The front office is the important and busiest part that used to provide the best
accommodation services in the organization. Every guest of the organization has an
interaction with the staff of the front office whether t is online or talking face- to- face.
The front office staff of the organization makes the guest to have good communication
and makes them provide the best accommodation services (Mankame, 2021). Every
type of hospitality has different type front office who used to provide rooms and other
services to their guests. In order to provide the accommodation services, the front office
is the place where the guest arrive and ask for the best services from the staff of the
hospitality. It is basically made at the entrance of the organization and plays a vital role
in the hotels. It is the important place which is the first and last place of interaction with
the guests in the organization. They used to take prior bookings on the call and make
the rooms available for their guest by providing bets services. If the guests are having
any problem or and query related to the use of accommodation they used to ask with
the front office staff (Özdemir, Çolak and Shmilli, 2019). The cited organization also has
the front office which makes the best interaction with the guests in the hotel. If the
guests are having any problem or they need something the will go to the desk of the
front office and ask them for that particular services. It is the place where the staff of the
cited hotel receive the guest and makes the good impression of the hotels in their mind.

Discussing the key roles within the front office department
In the hotels there are department but the front office plays an important role in
order make the good impression of the hotel in their mind. The key roles within the front
office department are encompasses of the following:
1. Reservation: In this the staff used to take the bookings of their hotel and
take the advance money for booking. By having the well- organized
reservation staff maintains the profitability of the hotel.
2. Receptionist: The receptionist plays the important role in the front office
department. As that person used to have direct interaction with the guests
and books the rooms for the guest (Septariani and et.al., 2020). They also
solve the problem or any query and answers the questions of the guests.
3. Guest service role: The guest services in the hotels are the amenities and
helps the hotel to provide best to their guests. They used to provide the
tickets to their guest for any event in the lobby or in the hall which makes
the customers to enjoy their holiday over there.
4. Guest relation managers: These are basically known as Concierge or the
guest service worker which used to handle the luggage and make
reservations and used to arrange tours for the guests. In some hotels the
guest used to have direct interaction with the concierge and have booking
in the organization.
5. Night Auditor: The objective of the night auditor is to collect the overall
revenue at the end of the day which is gained by the organization. It used
to maintain and close the day-to- day cash flows and outflows of the cited
organization.
Analysing the operations of front office to meet mission and objectives of the
organization
The front office workers and staff plays a vital role in order to have good
interaction with the guests. By having good interactions it increases the impression of
the organization and makes the hotel to meet its mission and objectives. As the main
role of the office to have systematic booking by having the proper entry of every guests
by taking the information. By reserving and allocating the rooms as per the preference

of the customers makes the guests to feel valued in the organization. It used to provide
the best accommodation services to the guests and makes the guest to visit again in the
organization.
Reviewing the key roles of housing keeping department in the hotel
1. House keeping Manager duties: The manager of the house keeping is
used to organize the operations of this department. The daily work of the
house keeping department includes the gather the staff and make them
know about their daily work (Shin, Perdue and Kang, 2019). It must attend
the meetings of the hotels which makes them know about the changes in
the hotels.
2. Room Attendants: The room attendant used to pay a vital role in the hotel
as they make the room clean when the guest arrive in the hotel. They
used to make beds of the rooms, replace the dirty bedsheets, removing
rubbish from the rooms, etc. They must uphold the confidentiality of the
hotel and used to maintain the standards of the hotel.
3. Public area attendants: As the room attendants used to take care of the
rooms, the public area attendants have the big impact on the reputation
and impression of the hospitality. They must clean the gardens lobbies
and exteriors of the hotels which attracts the guest when they visit there.
4. Laundry/ Linen Room Attendant roles: The laundry and linen attendants
have very fewer interactions with the guests as they are busy in the
activities of the hotels. They used to put soaps, shampoos, towels and
other items for the guests in the rooms.
Assessing the importance of forecasting linen stock and other guest supplies to have
good supply to meet demand
Having the proper linen or Linen par stock used to set the standards of the
amount of the inventory the linen in the hospitality. The organization must have the
good linen stock which used to maintain the hospitality industry impression. Having the
proper availability of the stock makes the guests to satisfy with the facilities to the
guests. The hotel must take care of One par linen which means the adequate stock that

must be available in the rooms of the hotel. Importance of forecasting the linen stock
are as follows:
1. Improve budgeting: By knowing and forecasting the linen stock it makes
the organization to make the proper budget. As the linen stock are
expensive in the housekeeping department. It makes the hospitality to
maintain its profits and reduces the wastage of financial resources.
2. Maintains quality: By forecasting the linen stock the organization must
maintain the quality of the linen items. This maintains the quality by having
the good supply in the hotels rooms.
3. Lunch and dinner facilities: The organization must provide the best lunch
and dinner facilities which makes to have god impression of the hotel on
the guest (Aladwan, 2019). By doing this it increases the demands of the
hospitality and have good impression of the organization.
Illustrating importance of interrelationships between house keeping department and
other department to provide quality provision and services
House keeping department plays an important role in maintaining the impression
of the hospitality. As it keeps the direct and indirect interactions with the other
departments of the organization.
Housekeeping coordinating with the front office: The relation between the house
keeping and front office is very close (Housekeeping co-ordination with other
Department, 2022). The house keeping department used to clean and make the room
and the front office used to have bookings of that rooms. It makes the department to put
the necessary and basic items in the rooms.
House keeping coordinating with the human resource: The house keeping
department should have good co- ordination with the human resource department. It
helps the house keeping department to have better recruitment of the staffs and also by
issuing them the identity cards for separate identity and providing other facilities.
House keeping coordinating with the purchase department: The house keeping
services should co- ordinate with the purchase department. By co- ordinating it makes
them know that what the house keeping department wants in the hotel and making them
available those products (Elkhwesky, Salem and Barakat, 2019). It helps the house

keeping in order to purchase the guest supplies and various cleaning agents that are
required to be purchase.
House keeping coordinating with laundry: this department is basically the part of
house keeping which used to increase the quality of the services of the house keepings.
The work and role of the laundry is to wash the clothes and makes the guest deliver
their clothes. The laundry department has to provide the clean clothes to the house
keeping which makes the smooth flow of the operations in the hotels.
Evaluating the relationship between house keeping department and other departments
House keeping services are like the centre circle in order to maintain the direct or
indirect contact with the other departments in the hotel. By coordinating with the other
departments it makes them to be aware about the changes in the hotels. This used to
influence the work of the staff by having the separate department of each work. The
interrelationship between the house keeping and front office is very intimate which helps
them to do god work in the cited organization. By coordinating with the purchase
department, human resource departments, laundry departments, etc. makes the house
keeping departments to work effectively.
Critically evaluating the different accommodation services and front role office
The front office departments used to have the direct contact with the guests in
the organization. It used to serve the best accommodation services to the guests and
make them satisfy. The front office is the place where there are mangers, receptionist,
etc. are sitting which makes and welcome the guest very nicely. They used to solve the
problems and queries by answering them correctly. In the front office made at the
entrance of the organization and plays an important role in the hotels (Wami, Dessie
and Chercos, 2019). It is the crucial areas which is the first and last place of interaction
with the guests in the organization. By co-ordinating it makes the organization that what
the house keeping department wants in the hotel and making them available those
products which used tp satisfy the needs and wants of the guests in the organization.
Examining the importance of minimize the maintenance and repair work which disrupts
the guests
By having the proper maintenance and having the repair works in the hotels
makes the hotels to have the good impression on the guests. The organization must

have the good phone calls and proper cards for opening the gates used to reduce the
disruptions with the guests. Keeping the regular preventive and maintaining the plan it
makes the organization to run smoothly without and disruptions to the managers. They
must have proper maintenance of the rooms, bathrooms and other areas of the hotel
which used to satisfy the customers in the hospitality (Yasa, 2019). By doing continuous
supply and maintaining and having the repair work before the guest arrive it used to
have the good impression on the guest and maintains the reputation of the firm. It used
to increase the value of the portfolio by having proper systems in the organization. By
having sudden repairs in front of the guests will decrease the reputation and impression
of the hotel. The appliances used by the hospitality must be very well -equipped and
have good quality which attracts the guests and have good impression in their mind.
Importance of security
The organization must have the security which makes the guest to have safety
and feel valued n the hospitality. By having the security in the hotels, lodging and
tourism environment provides the best experiences and prevents them for having
anything bad in the organization. As hotels are the important part of the hospitality
industry so the security for the customers is must in the hotel. By having the security it
used to maintain the reputation the hotel and makes the guest to feel safe and protected
in the cited organization (Alwadood, Noor and Mainor, 2021). There must be CCTV
cameras at the entry gates of the hotels and the areas like gardens and lodging places
as well. Having the security protects the guest and provides them the sense of security
by providing them VIP attractions to the guests. In any emergency the organization staff
must be available in order to respond quickly to the emergencies. It used to protect the
assets of the hotel as the assets are very expensive (Importance of security in hotels,
2022). They must protect the customers from the happening of nay crime and health
hazards in the hotels which affects the personal life of the guests.
Role of maintenance to ensure the guest satisfaction
By having the maintenance needs the hotel to ensure the quality and standards
of the portfolio and increases the value of the portfolio. It reduces the time and money
by doing that repairing on the sudden basis. By having the sudden repairs in front of the
arriving guest decreases the first impression of the cited organization. The organization

must keep the regular preventive and maintaining the plan, so it makes the hotel to run
smoothly without and disruptions to the guest and maintaining the importance of them.
Critically evaluating the importance communication between housekeeping and other
departments to satisfy guest expectations
By having the proper communication between the house keeping and the other
departments it makes the proper coordination among the staff of the hotels. By having
the proper co- ordination it used to satisfy the expectations of the guests in the
organization. Having the proper communication and coordination with the purchase
department, human resource departments, etc. enhances the productivity of the and
makes the customers to get satisfy with the proper work in the hotel.
CONCLUSION
From the above report it is sum up and evaluated about the accommodations
provided by the front office within the organization. Further this report has described
about the contribution of the house keeping department in order to provide good
accommodation services. At the end, the report has described about the roles and
facilities of different department and importance of security in the hospitality industry.

REFERENCES
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Online
Housekeeping co-ordination with other Department. 2022. [Online]. Available through:
<https://bngkolkata.com/housekeeping-co-ordination/>
Importance of security in hotels. 2022. [Online]. Available through:
<https://hmhub.in/importance-of-security-in-hotels/>