Higher National Certificate/Diploma: Managing Accommodation Services

This presentation provides an overview of managing accommodation services, focusing on the hospitality sector. It begins with an introduction to the importance of effective accommodation management, followed by an analysis of the UK hotel industry's scale and scope, including the number of hotels, categories, and room quantities. The presentation then delves into different forms of ownership and purchase methods within the industry. It examines the roles of grading, classification systems, and online review sites. A significant portion is dedicated to the front office department, its functions, and the roles within it. The presentation concludes by emphasizing the wide range of the accommodation service sector and its importance in meeting consumer needs. The presentation is designed for a Higher National Certificate/Diploma in Hospitality Management, covering Unit 7: Managing Accommodation Services.

MANAGING
ACCOMMODATION
SERVICES

• Introduction
• Types of accommodation services
• Role of front office department
• Conclusion
• References
Table of content

 Managing accommodation services in hospitality
industry is essential that ensures that
accommodations are properly managed. The present
PPT aims to analyse the accommodation service
management of Hilton Hotel that is one of the leading
hotel established in UK
INTRODUCTION

1: Numbers of hotels in UK in 2018
Scale and scope of accommodation service
sector
Categories of
hotels in UK
Quantity
Five 92
Four 771
Three 1697
Two 542
One 9 Five Four Three Two One
0
200
400
600
800
1000
1200
1400
1600
1800
92
771
1697
542
9
Quantity

2: Number of deluxe hotels in London
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Year Quantity (%)
2014 81.1
2015 82.1
2016 81.2
2017 80.9
2018 82.6 1 2 3 4 5
0
500
1000
1500
2000
2500
81.4 82.8 82.6 82.8 81.6
Year
Quantity

3: Quantity of rooms in London in 2018
Continue..
Category of hotel Quantity
First class 9253
Deluxe 5183
Superior Deluxe 9166
9253
5183
9166
Deluxe
Superior Deluxe
First class

4: No. of Hotels in UK in various cities in 2018
Continue..
Cities Number of
hotels
England 427
Scotland 54
Wales 24
England Scotland Wales
0
50
100
150
200
250
300
350
400
450 427
54
24
Quantity of hotels

• Unincorporated Association
• Sole trader
• Partnership
• Ordinary business
• Limited company
Different forms of ownership

• Cash Purchase
• Bank loan
• Family Loan
• Joint Purchase with family/ friends
• Franchise
• Re- mortgage own home
Purchase method

Icon Description Services comes under
Essential These are the most
necessary things which
should be in every hotel,
such that without these
things the guest are not
feel comfortable.
• Easy check in check
out services.
• Standout room
services.
• Bed, extra towels,
blankets and pillows.
• Clock, basic toiletries,
full length mirror.
Role of grading, classification system and
online review sites

• Reservations
• Secretarial services
• Personal Services
• Room services
• Emergency items
Function of front office department

• Reservations- The controlled over this department is
by the reservation assistant.
 Information section- This is another front office
department that is mainly located at the lobby
separately or joined together with the front desk.
 Concierge- The department is responsible for
providing information on sports, entertainment to the
guest.
Different role found in these departments