This report analyzes the management of accommodation services within the hospitality industry, focusing on the Intercontinental Hotel. It begins with an overview of the sector's scale, ownership structures, and the impact of online reviews and grading systems. The report details the functions of front office departments, emphasizing their role in guest satisfaction, and then explores the key roles of housekeeping, including linen stock forecasting, interdepartmental relationships, and scheduled maintenance to minimize guest disruptions. Security measures within a hospitality organization are also examined. The report emphasizes the importance of communication between departments and concludes by summarizing the critical elements for providing quality services and ensuring guest satisfaction.