Analysis of Accommodation Services Management: A Comprehensive Report

This report provides a detailed overview of accommodation services, focusing on the scale and size of operations, illustrated with the example of the Hilton Hotel. It explores various forms of ownership, including independent properties, management contracts, and franchises, and the role of grading and classification systems in attracting guests. The report also examines front office functions, such as reservations, reception, and guest services, and the key roles within the front office department, like the front office manager and reservation manager. Furthermore, it discusses the impact of digital technology on accommodation services and concludes with a summary of key findings, drawing on references from relevant academic sources.