Report on Managing Accommodation Services, HND Hospitality

This report delves into the management of accommodation services within the hospitality industry, using the Hilton Hotel as a case study. It explores the scale and size of accommodation services, presenting data on hotel quantities across different star ratings in the UK and London, alongside comparisons with other countries and B&Bs. The report examines diverse forms of ownership, including sole proprietorship, outlining advantages and disadvantages, and touches upon cash purchasing methods. It also analyzes the role of grading, classification systems, and online review sites in managing accommodation services, identifying essential, basic, and luxury focus areas. Furthermore, the report highlights front office functions and key roles within the department, concluding with a recommendation to reduce costs by potentially dismissing a reservation clerk position. The report emphasizes the importance of various aspects of managing accommodation services to ensure customer satisfaction.

Managing Accommodation
Services

Table of Content
 Introduction
 Scale and size of the accommodation services
 Different forms of ownership
 Role of grading, classifications systems and online review sites
 The front office functions of organisation
 Key roles within front office department
 Conclusion
 References

Introduction
Accommodation in the hospitality industry plays an important role in
the development. Accommodation is one of the basic services in
hotels. Different facilities are additional but the accommodation is
necessary in the facilities of hospitality industry. This report is based
on Hilton hotel which is a multinational hotel, providing its services
in the hospitality industry across the globe.

Scale and size of the accommodation
services
Table 1: Quantity of one, two, three, four- and five-star hotels in the
UK
7981
8382
10878
9369
8390
One Star
Two Star
Three Star
Four Star
Five Star

Cont...
Table 2: Quantity of one, two, three, four- and five-star hotels in the
London
8097
8198 816
8204
333
One Star
Two Star
Three Star
Four Star
Five Star

Cont...
Table 3: Number of hotels compared with number of B&Bs in the UK
45000
25000
Hotels in UK
B&Bs (Bed and breakfast)

Cont...
Table 4: Number of hotels in the UK compared to other major countries
45000
7351
7117
5000
4219
UK
Malaysia
USA
Russia
Thailand

Different forms of ownership
There are different types of ownership available to accommodation services.
Type of ownership Description Advantages Disadvantages
Sole Trader It is a type of
business which is
owned by a single
person. The control
of operations and
working is in the
hands of that
person. If any Hotel
is purchased in this
form than its
operating
responsibility is in
the hands of an
individual.
The biggest
advantage of sole
trading is that the
control of its
operations is in the
hands of an
individual (Brown, and
Osborne, 2013). This
allows the person to
take independent
decision in favour of
industry.
In this
proprietorship,
the control is in
the hands of a
one individual,
therefore the
capacity to raise
capital is limited
(Bigby, 2012). An
individual's
capacity is
counted that is
why it is limited.

Cont...
Apart from the above types of ownership, below here purchasing methods are
also shown:
Purchasing
Method
Advantages Disadvantage
Cash Purchase This type of purchasing
method does not require
any type of interest (Cohen
and Olsen, 2015). If in Hotel
industry a hotel is
purchased by Cash than
the biggest benefit of this
transaction is to invest
less.
For adopting that type of
method cash required in
bulk so that bit seems to be
tough situation to arrange
bulk cash amount at a
single point of time.

Role of grading, classifications systems
and online review sites
There are different types of role, grading, classification system and
online review sites are present through which guest can look upon.
To make aware the new visitor in hotel, it is necessary for it to
identify the essentials, basics, nice-to-have, luxury and hyper-luxury
focus for managing accommodation services.

Cont...
Basis Description Examples
Essentials These are the basic
accommodation needs
of guest when visiting
hotel.
Essentials can contain
room service, meal
services and security,
etc.
Basics These are the basics,
without which the
accommodation facility
cannot be encountered.
In Hotel industry, the
fundamental facilities
are included in it.
In basics, electricity,
security, comfortable
beds, internet.

The front office functions of organisation