Report on the Management of Accommodation Services in Hospitality

This report provides a comprehensive overview of managing accommodation services within the hospitality industry. It begins by defining the scale and size of these services, emphasizing the importance of providing excellent guest experiences. The report then delves into different forms of ownership, including private, franchise, and other models, highlighting their implications for hotel operations and decision-making. A significant portion is dedicated to grading and classification systems, explaining how these systems, along with online reviews, influence customer choices and perceptions of service quality. The report examines how these systems provide valuable insights into hotel services and customer expectations. The report concludes by summarizing the key aspects of accommodation services, emphasizing the importance of customer satisfaction and the coordination of hotel departments to achieve profitability and success. References to relevant literature are also provided.

Managing Accommodation Services.

Table of Content
 Introduction
 Scale and Size of Accommodation Services.
 Different Form of Ownership.
 Grading and Classification system within potential guests.
 Conclusion
 References

INTRODUCTION
Hospitality industry is explained as the
providing excellent services to the guest
or the visitors to make their experience
better and it helps hospitality
organisation to retain their consumers.
Hospitality industry comprises of hotels,
caterers and event planners.
Accommodation services is explained as
the services given by the hospitality
organisation to its consumers in terms of
shelter, food and services and the
effective prices which is charged by the
organisation.

Cont...
Luxury services: This type of services are generally provided by the four or five star
accommodation hotels services. Luxury services focuses on providing quality services to
consumer which includes accommodation, food and beverages etc. Retention of consumer
depends on providing quality services provided to consumers.
Mid range Services: The hotels offering three or four star hotel services appeal towards largest
segments on traveling public. As per these hotels are does not tend to offer better provide
service from adequate staff.

Different forms of Ownership in accomoda
Ownership is explained as the organisation or
hotel in which the stakeholders possess a
major part and can make changes in the
organisation according to their needs.
Ownership is related with the process of
making change in the organisation or hotel to
achieve goals and objectives. Ownership in
hotel sector is explained in three different
parts which is mentioned below:

Cont...
Private owned Hotel: Private ownership is explained as the ownership of hotel to particular
individual or in the partnership or by the private company and in order to make change in the hotel
individual can make change according to them as there is no other stakeholder or trust involved in
the members of hotel.. For Example: Ritz Carlton is privately owned premium hotel, Boston.
Franchise hotel: Franchise ownership is explained as the ownership of hotel to the chain which
operates in the neutral market. It is explained as the chain of hotels owned by the local company
which is familiar to the local environment and it helps in implementing the change in the
services of the hotel according to the need of consumers

Grading and classification system through online review ...
Every consumers focus on the reviews of the hotel before making any booking and in this grading,
classification systems and online review sites play vital role. Reviews help consumers in
understanding the services of the hotel and also helps in planning their budget according to their
needs . In following there is grading system that effectively provide in terms of service quality
basis:
Five Star: As per this service is generally provides in luxury hotels where the top executives,
entertainments that matching to the international standards. Hotel which belongs to this type are
supreme hotels which provides services of international standards.

Cont...
Three Star: In this type the services are much better in comparison to one star and two star as
staffing is appropriately done and the quality of meals are much better.
Two star: According to this level, accommodation service are just enough provide satisfaction in
which it only have small and medium size of hospitality ventures. On customer perspective they
tend to expect that service would be consider quite standard type.
One Star: In this type there are limited facilities and it is small in size and independently owned
and the standard should be of acceptable level.

Cont...
Bourne Leisure makes sure that every consumer which is visiting their hotel should be satisfied by
providing them services according to their need and make sure to take their feedback during
check out as it help managers of hotel to analyses the barriers and overcome those barriers.
Online reviews helps consumers in understanding about the hotel and what services they
provide and it also helps in choosing the appropriate hotel according to their needs and
preferences. . Some of online review helps to suggest accommodation service for better
improvement:
Trip Advisor: It is an application where that generally operates through the basis of customer
feedback and suggestion aspect along with many of Hotels or accommodation services
implement in success manner.
Online Travel Agencies: These agencies are ones which handle many hospitality and tourism
business bookings. It mainly involves high terms of accommodation venture that enhance to

Conclusion
This part concludes about the importance of accommodation services in the hospitality
industry and helps in understanding importance of accommodation services in
satisfying and attracting consumers. Accommodation services is explained as providing
food, shelter etc. to the consumers within affordable prices and providing services
which can satisfy the needs and preference of the consumers. Accommodation services
in hotel is dependent on the different department of hotel and every hotel makes sure
that every department in the hotel coordinate with each other effectively and efficiently
in order to boost their profits.

REFRENCES
Books and Journals
Adamiak, C., 2019. Current state and development of Airbnb accommodation
offer in 167 countries. Current Issues in Tourism, pp.1-19.
Bakker, M. and Twining-Ward, L., 2018. Tourism and the sharing economy: policy
and potential of sustainable peer-to-peer accommodation. World Bank.
Birinci, H., Berezina, K. and Cobanoglu, C., 2018. Comparing customer
perceptions of hotel and peer-to-peer accommodation advantages and
disadvantages. International Journal of Contemporary Hospitality Management.
.

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