Managing Accommodation Services: A Comprehensive Report

This report provides a comprehensive overview of managing accommodation services within the hospitality industry. It begins with an introduction to the sector, discussing its scale, size, and the competitive landscape. The report then explores various forms of ownership in accommodation services, analyzing their advantages and disadvantages. A key section focuses on the role of grading and classification systems, emphasizing their importance in the modern tourism industry. The report also delves into the function of the front office department, outlining its key roles and responsibilities, including reservation management and guest services. The content covers essential and nice-to-have services, and concludes by highlighting the significance of the hospitality sector. The report includes a table on the number of hotels in London (2016), ownership types, and related advantages and disadvantages.

MANAGING ACCOMMODATIONS
SERVICES

 Introduction
 Scale and size of accommodation services
 Various forms of ownership in accommodation services
 Role of grading and classification system
TABLE OF CONTENT

 Function of front office department
 Key roles within front office department
 Conclusion
 References
CONTINUE……

Hospitality Industry is a broad group of businesses that provides services to their customers. It includes
businesses such as hotels, food and beverages, travel and tourism which provides services to the
customers and focus greater on the customer satisfaction. In the Hotel Industry there are different types of
business which are included it.
INTRODUCTION

In today's world, Hospitality Industry is one of the most competitive sectors in the world which is playing
an effective role in the overall development of economy. Like all other sectors of businesses, this sector
also have a severe competition and every business under this industry tries to gain competitive advantage
by focusing more and more on the services provided by them and the customer satisfaction.
SCALE AND SIZE OF ACCOMMODATION SERVICES

These businesses have their different size and scale of operations and this is shown with the help of graph
and table which are provided as under:
Theme 1: Number of Hotels in London (2016)
CONTINUE….
Categories of Hotels Number of Hotels in London (2016)
Deluxe 44
Superior Deluxe 29
International Deluxe 20
First Class 33
Business Class 15

The Hotels are run in different ways and also their forms of ownership also exists to be different from
each other. The ownership is also of different types in the accommodation services. The ownership also
affects the degree of profitability and efficiency of the Hotels. So it is very important to choose the type of
ownership by taking care of all the related aspects which affects the decision related to the ownership.
VARIOUS FORMS OF OWNERSHIP IN ACCOMMODATION
SERVICES

The classification of Hotels on the basis of their ownership are discussed as under:
CONTINUE……
Types of
Ownershi
p
Description Advantages Disadvantages
Sole
Trader
In this form of ownership, an individual is the sole owner of
the Hotel business. All the amount in the business is invested
by him and is the sole owner of all the profits and losses
occurred to him from the business. In addition to this, all the
managerial decisions will also be taken by him only
(Sánchez-Ollero, García-Pozo and Marchante-Mera, 2014).
The advantages of this type of business is
no delay in the decision making process. In
the other forms of ownership, it is
mandatory to consult to the partners of the
business while taking decision about any
small or big issue. It is necessary to take
permissions and their consults regarding
that also.
The unlimited liability of the
owner is the biggest
disadvantage of this type of
ownership form. In case the
business have heavy loss
than the personal assets of
the owner will also be taken
over for the fulfilment of the
moss occurred.

Apart from this type of business form companies can also choose other ways of doing the business which
are purchasing of other already established businesses and run them (Chan, 2013). It can be done in the
following ways:
CONTINUE…..
Basis Advantages Disadvantages
Joint Purchases
Joint Purchases can be made
with the help of an
individual's family, friends,
relatives, etc. so as to but
the business.
The disadvantage of this
form of ownership is the
personal and professional
conflicts which leads to
failure of the business.

Due to the increase in the travelling and tourism of people for various purposes such as medical tourism,
educational tourism, recreational tourism, business tourism, family tourism, etc., so it has increased the
trend of travelling that has increased the importance of Accommodation Services all over the world.
ROLE OF GRADING AND CLASSIFICATION SYSTEM

Basis Description Examples
Essentials
In these, the essential services are included
which are needed by each and every
customers who wish to stay in the Holiday
Inn or any other Hotel.
Examples can be food, room, safety and
security are the examples of essential
services.
Nice to Have
These services are not essential to have but
they are provided in as per the demand of
the customers.
It includes customized food services, room
decorations, coffee machine, free meals, etc.
CONTINUE……

This department is appointed with the work to handle the customers who are making their visit opt
Holiday Inn Hotel (Dzhandzhugazova and et. al., 2015). The efficiency of these employees in working
helps in creating good image of the hotel in front of customers.
FUNCTION OF FRONT OFFICE DEPARTMENT