Comprehensive Report: Managing Accommodation Services and Reviews

This report provides a comprehensive overview of accommodation services within the hospitality industry. It begins by defining accommodation and its scale, differentiating between commercial and non-commercial businesses. The report then explores various forms of ownership, including privately owned and managed hotels. A significant portion is dedicated to the role of grading, classification systems, and online reviews in shaping customer perceptions and decisions. The report delves into the impact of online reviews on hotel trust and bookings. It also examines a variety of accommodation services, such as catering, apartments, and cottages, highlighting how each caters to different guest preferences. The conclusion summarizes the key takeaways, emphasizing the importance of accommodation services in ensuring customer satisfaction and the pivotal role hotels play in delivering hospitality. The report references several academic sources that support the findings and analysis.

Managing Accommodation
Services

Table of Content
• Introduction
• Scale and size of accommodation services with the difference of commercial
and non-commercial business
• Different forms of ownership
• role of grading, classification systems and online review
• variety of accommodation services and the implications of grading,
classifications and online review
• Conclusion
• References

Introduction
Hospitality industry refers the services which are
provided to the people and includes accommodation,
leisure and different types of services to customers. It
basically means the time which is spend by the
individuals in which they enjoy best of their time and
have good experience. Hospitality includes the food
and service, travel and tourism and many more.

Scale and size of accommodation services
Accommodation- It refers to the place in which the
individuals can stay which includes the room, building or
lodge. The hotel industry provides the people with
luxurious rooms in which people can spend their day with
great experience. Balmoral hotels usually provide the room
with great ambience, having great furniture in which the
individuals who have decides to stay in this hotel will
leave with great satisfaction.

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Scale and size of accommodation service-
Many people from different countries visit UK for their vacations, some business tours
and for other things. There are thousands of hotels in the country which has been diversified in
various countries also or it can be said that they have different branches in different countries. The
services which are included in the hotels are many which includes food and stay and many more.

Difference between Commercial and Non-
commercial
Commercial Business- In this type of accommodation sector the
stay which is provided to individuals are for either overnight, for a
day, week or it can be a long week depending upon the types of
situation. Second, the service which is provided includes the
housekeeping, security and other luxurious treatment.

Different forms of ownership
The hotels are owned by different methods and types depending upon the
investment criteria and its benefits individuals get the ownership of hotels. There
are variety of hotel ownership which is provided in the accommodation services
which is mentioned below-
Privately owned hotels- The privately owned hotels are those which are taken by
the individual person or might include many investors which have made an
investment in the hotel. The main benefit of acquiring the hotel privately is that the
owner has full right and control over the activities of the hotel and they work for
the profits. Example- The Nare Hotel

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Managed hotels- In such type of hotels, the person who has opened the hotel but does not any
experience in the hospitality industry then at this time the owner of the company can hire a management
company. In this the owner has the full responsibility regarding the financial obligation which includes
the salary and other things.

Role of grading, classification and online review
Grading and classification of hotels is similar and helps
the tourists or the people from the same country to know
more about the hotels. As these feedbacks are usually
provided by the people who have already visited the
hotel and by providing the grading or classification they
help other people to know whether the hotel will be
meeting their standards or not.

Grading and Classification
One star hotel
It means the hotel has provided with basic things to the people and it can also mean that the services or the
location of the hotel might not be good.
Two star hotel
These types of hotel are much better than the one star hotel which has certain services which is not provided in
one star.
Three star hotel
The service quality is quite good and the amenities and other things provided by the hotel is good and has
quality.

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Online review role-
•Many people visit the websites with reviews before
making any booking.
•People trust online reviews more than the official
website of the hotel.
•Positive reviews help in trusting the name of the hotel
in a better way.
•Helpful in making the decisions while making booking
to stay.

Variety of Accommodation Services
There are various types of accommodation services which are provided to the
people and whichever thing suits the people they make their booking according
to it. Different types of accommodation services has been discussed below-
Catering service- Every hotels provide to their guest different types of cuisines
in their hotels. The food is the essential part when it comes to accommodation
and it is a common fact that people usually order for the food when they have to
stay at the hotel. Balmoral also provides catering service to the guest at the food
court area.