HND in Hospitality: Managing Accommodation Services Report

This report provides a comprehensive overview of managing accommodation services. It begins with an introduction to the sector, discussing its scale and size, followed by an analysis of different forms of ownership within the industry. The report then explores the roles of grading, classification systems, and online review sites in shaping customer experiences and influencing business performance. A significant portion of the report is dedicated to explaining the front office functions of an organization, detailing key roles within the front office department, and the importance of these roles in delivering excellent customer service. The report incorporates tables and data to illustrate the scale of the accommodation services in different locations. The report concludes with a summary of the key findings and a list of references used. The report offers a deep dive into the operational aspects of the hospitality industry, specifically focusing on the management of accommodation services and the significance of front office operations.

Managing Accommodation
Services

Table of Content
 Introduction
 Scale and size of the accommodation services
 The different forms of ownership
 Role of grading, classifications systems and online review sites
 Explain the front office functions of organisation
 Discuss key roles within front office department
 Conclusion
 References

Introduction
Accommodation is procedure for selecting appropriate building at good
location, establishment of various departments and sections and
arranging resources in effective way. This is largest sectors providing
various opportunities for individual to work. In order to run business
effectively accommodation service should be managed properly.
Through hospitality industry, organisation can earn maximum profits.

Scale and size of the accommodation
services
There are various player in hospitality industry providing service to
customers in various ways for achievement of competitive advantages.
The size and scale of such businesses is different nut they perform
operations and functions effectively for achieving sustainability.

Cont...
Table 1: Quantity of one, two, three, four and five star hotels in the UK
One star Two star Three star Four star Five star
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
6583
8140
830
8200
320
Number of hotels within UK

Cont...
Table 2: Quantity of one, two, three, four and five star hotels in London
One star Two star Three star Four star Five star
0
10000
20000
30000
40000
50000
60000
15000
1110
21000
51520
17000
Number of hotels within
London

Cont...
Table 3: Quantity of one, two, three, four and five star hotels in
Manchester
One star Two star Three star Four star Five star
0
1000
2000
3000
4000
5000
6000
7000
8000
1541
2514
6895
589 385
Number of hotels within
Manchester

Cont...
Table 4: Quantity of hotels with 201 or more bedrooms; 101-200
bedrooms; 51-100 bedrooms; 26-50 rooms; 25 or less bedrooms in the
UK
201 or more 100-200 51-100 26-50 25 or less
0
1000
2000
3000
4000
5000
6000
7000
5892
1452
2589 2598 2659 Number of Bedrooms

The different forms of ownership
Types of
Ownership
Description Advantages Disadvantages
Sole Trader Sole proprietorship is also
called single ownership in
which individual enjoys and
exercise rights in own
interest. It is owned by single
person that required little
capital and low risk.
It does not requires
more formality for set
up and owner can
make all types of
decisions.
Owner is responsible for
all debts and obligations
of organisation and cannot
be success because of
limited money.
Limited Company It means when subscribers or
members of company is
limited by share invested or
guarantee. In given
assignment, Hyatt Hotel has
been taken which is public
company where capital is
collected through help of
public by issuance of shares
having less face value.
Large amount of
money can be raised,
shares can be easily
transferable and not
affected by death of
shareholders.
There is lots of legal
formalities for formation
of public company and
high chance of frauds.

Role of grading, classifications systems
and online review sites
It is duty of hotel industry to provide good accommodation along with
facilities required to consumer. This helps them to increase customer
satisfaction and goodwill.

Explain the front office functions of
organisation
The front office is also called receptionist or public face of hotel where
they greet and checking guest. They provide help to visitors during
stay, food, beverages, accounts, completes accommodation and
payment.

Cont...
There are various functions to be performed which are described
below:Accommodat
ion Service
Roles Responsibilities
Check in
desk
Secure room
key
Check in desk should ensure safety and secure of
room key. While visitors are using room it should be
provided to them and should have extra in case of
emergency.
Telephone Check in desk should have good telephone service for
connecting people and inside room there should
intercom to connect in case of emergency customer
can call.
Printer The proper receipt and bills should be provided to
guest after leaving room.