Nelson College: Managing Accommodation Services Report

This report provides a detailed analysis of managing accommodation services, with a specific focus on Premier Inn. It explores the prime duties of housekeeping departments, emphasizing the importance of cleanliness, organization, and guest satisfaction. The report also delves into the significance of predicting cloth items and supplies, along with the crucial role of safety and repair in hotels. Furthermore, it highlights the importance of effective communication between housekeeping and facilities departments, as well as the front office. The report examines the interconnectedness of these departments, ensuring seamless guest experiences. It also covers the use of technology for real-time updates and communication. The conclusion emphasizes the importance of customer satisfaction and quality service, and the need for strong interdepartmental relationships within hospitality organizations.

Managing
Accommodation
Services
Table of Contents

INTRODUCTION...........................................................................................................................3
PART A...........................................................................................................................................3
Covered in PPT.......................................................................................................................3
PART B............................................................................................................................................1
Primal duties of housekeeping departments in hotels............................................................1
Importance of prediction cloth items and another visitor supplying......................................2
Importance of safety and repair in hotel.................................................................................3
Importance of communication among house working and facilities sections........................4
CONCLUSION................................................................................................................................5
REFERNCES...................................................................................................................................6

INTRODUCTION
Hospitality sector is a broad entity that is a industry that is completely changing and they
are providing their services to their customers so that have a satisfied and loyal customer base
can be built(Miller and Gardinier, 2017). It consist of a wide range of services that are offered by
a organisation to their customers. Accommodation sector is one of biggest sectors that is having
its main focus on providing their guest services that are of temporary nature. The present report
is based on British hotel chains that is Premier Inn which is a largest Brand of UK and it has
around 72 000 rooms & 800 hotels in different parts of world. They are having presence in
variety of locations in centre of city and airports etc. Present report is base on the discussion of
the prime duties and the importance of interconnectivity between different functional
departments in hospitality organisations. Further there is discussion of the role of repair and
safety measures in the service industry along with this the importance of communication
between different department and facilitating sections is mentioned.
PART A
Covered in PPT

PART B
Primal duties of housekeeping departments in hotels
housekeeping departments in a hotel which is obligated for giving clean, easy and secure
surroundings to their visitors. The main aim of this sector is to make a home outside by gathering
the extreme standards of clearness and their quality for the customers in order to satisfy their end
users and also enhances its total revenue of a business enterprise. The another duties of house
working sector that is discussed as follows:
 Basic roles: The main duty of house-working department is to keep appropriate
clearness in a hotel place in such a way that took advancement whether fresh
surroundings and comfortableness for the visitors(Ng, Sweeney and Plewa, 2019). This
results in increasing the consolation of visitors in a hotel and also a clear and impressive
Premier Inn hotel that assist to attract large amount of customer in order to keep a proper
sanitariness.
 Supervisory role: It defines the house working sector manage over all the furnishing
and fittings in a Premier Inn hotel so that it can be improved and could be done that
assist increasing the quality services which is being provided to its customers.
 Organisation role: The homeworking sector that is also accountable for coordinating
and keep the cloth material in bathrooms, restaurants, bedrooms etc(del Vecchio,
Secundo and Passiante, 2018). in order to dry clean sanitised cloth properly which is
provided to visitors. In context to Premier Inn, the decorations are finished and also keep
comfortable within a clear and safe surroundings.
 Management role: It is accountable to arrange with all the sectors for compulsory
stocks that could be properly arranged within a given time manner and also it should be
kept in mind that there is no deficit of things in Premier Inn Hotel.
 Key roles: The key roles of housekeeping department in hotels constancy of ensuring
that all the cleaning activities are taking place smoothly. The staff here ensures hat there
is freshening of guest rooms, removal of all rubbish, mopping floors. They also perform
the functions of public restrooms, hallways, employee staff rooms and they even assist in
maintaining of public spaces.
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Importance of prediction cloth items and another visitor supplying
Prediction of effective and efficient technique that is used by an business enterprise to
examine the future requirements and needs if a customer. While anticipating their business or
consumers wants and needs the manager could easy get up from unpredictability of future to
recognise the current and foregone information. The cloth items interpret to the material of
housework products that are used by visitors on regular intervals such as bath towels, dusting of
bedsheets etc. A manager of Premier Inn would focusing on keeping correct demand and supply
of necessary possession that is needed to give relax-able stay to their visitors. The value of
predicting for a hotel business is discussed as underneath:
Cut down inventory stock outs- The prediction of needs of customers for a Premier Inn
would enables to keep appropriate level of items that result in decreases the unneeded
expenditure from the excess stocks.
Rising valuation and promotion management- In context to Premier Inn, it helps in
development of necessary strategies that assist an hotel to improvement of overall quality of rate
of products and services and their accessibility.
Customer satisfaction- A manager of Premier Inn should avail the services according to
their customers needs and their demands, that helps in enhancement of their positive brand image
and leads towards higher profitability for this hospitality brand.
Appraisal of interconnection among house-working and another prime sectors
It plays a very crucial role to gather quality services for visitors that is evaluated as
follows:
 Cooperation with front office: with reference to Premier Inn, the front office
department gives all the information about the reaching and leaving of visitors in such a
way to clean a room in proper time manner.
 Cooperation with fixture sector: In relation to Premier Inn, it assist a houseworking
sector in finding the issues that is connected to bathroom fixtures, non functional air
conditioners and so on which is capable to maintain comely room facility to the guests.
 Cooperation with safety section: A manager of Premier Inn should instantly report to
safety sector whether any form of fishy actions are detected by them that is connected to
visitors.
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House-working department in a hotel of area which is force that is instantly or not
connected with another sectors of a hotel(Czischke and Huisman, 2018). All the sectors of a
Premier Inn works together in such a way that gives the quality services to its visitors. It all
results in improving clearness that lead to attract large customers.
Importance of communication between the housekeeping and facilities department
The process of seamless communication among departments is very important to create a
“effortless” satisfaction in the experience of guests. Because of there is preservation of any type
of miscommunication among the housekeeping departments and the front desk then it may lead
to dissatisfaction and the negative impact on the brand image of a hospitality organization. Such
as in Premier inn there is use of a smart property management system (PMS) that is very helpful
in having a proper software integration so that there are real time updates and also instant
communications that helps in reduction of conflicts. There is also use of mobile technology that
helps in having all the updations on personal & portable screens of all the staff members on a
organization.
Importance of safety and repair in hotel
Safety department
In a hotel business, correct management of safety is very necessary for hotel and their
visitors. It gives best safety and security within a hotel at the time of stay. In context to Premier
Inn, it should acquire proper safety method that able to draws more customers in services of
hotel. A manager of this hotel should be awake of safety information that is provided within the
misuse of its information that is protected.
In case of safety department in Premier Inn that is one of largest hospitality brands of
UK. They are part of leading brand of UK and consist of the special security measure to ensue
high security of their guests. For this they are using a interactive solution that is permitted by
command center and control that helps in providing a 24 hour security. They have a interactive
solution that is based on using a personal tag for Premier inn's internal staff members that can
help in getting immediate response in the situations of high crisis. There is use of cameras to
send notification of any danger with the picture to alarm receiving center so that operators can
make the assessment of situation and then provide a effective response.
Maintenance sector
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The appropriate maintenance of adjustment services that assist to gives satisfaction to its
end users within an organization(Carrim, 2016). It plays a very crucial role in aid to check the
services and facilities on a regular intervals to keep problems that could be detected to repair
sector. For example, to increase the travel happening of visitors, a manager of a hotel should
directs the checking of cloth material, fittings and fixtures etc. that lead to improve services
which is given to customers.
Hotels maintenance management is very crucial aspects for every business activity. It is
related with the supervision of physical hotel facilitates and systems. The key activity is related
to management of various activities like planning and software management. In case of premier
Inn it consist of performing activities like electrical, plumbing and then its scope depends on the
hotel size so there is a large department that consist of high number of potential staff members.
Having a proper management system is very helpful in identification of various sources and then
correction of all operational functions in order to identify the relating malfunctions to prevent its
negative impact on comfortable stay of their guests.
Importance of communication among house working and facilities sections
A communication among all the sections is very necessary in a hotel in such a way to
transmit each another that is related to any form of modifications of info connected to the
customers (Booyens and Rogerson, 2017). Further, suitable relationship between all the
departments is manageable alone whether the effective and efficient communication is acquired
by an organization. The good experience for visitors of Premier Inn required to choose efficient
connection transmission in an organization in such a way to house working sector could act each
other well. This also involves making problems for them as house working and facility sector
could assign its duties and obligations on each another. In assistance to this, the inter dependency
would enhance an organization that able to fulfill the future success in better manner. It get rid of
all the faults from its procedures and needs modifies that could be enforced.
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CONCLUSION
From the above discussed options it can be said that travellers across different parts of the
world are the target segment of customers for all hospitality organisations. The satisfaction level
and quality level of services are the two main criteria that actually help a organisation in creating
a impactful experience for their customers. There is a requirement for a healthy relations so that
all department can have coordination and final customers or guests for such organisation are can
work according to desired requirement of people visiting them. There are many duties that have
to be performed by housekeeping departments in hospitality organisations and these are helpful
in development of some organisations specific roles. Further there is a strong requirement of
maintaining a interrelationship between all different functional departments to ensure that there
is no overlapping and duplication of functions that have been assigned to team members of the
organisation.
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REFERNCES
Books & Journal
Booyens, I. and Rogerson, C. M., 2017. Managing tourism firms in South Africa for
competitiveness: an innovation perspective. Tourism Review International. 21(1).
pp.49-61.
Carrim, N.M.H., 2016. Managing religious diversity in the South African workplace.
In Managing Religious Diversity in the Workplace (pp. 135-158). Routledge.
Czischke, D. and Huisman, C. J., 2018. Integration through collaborative housing? Dutch
starters and refugees forming self-managing communities in Amsterdam. Urban
Planning. 3(4). pp.156-165.
del Vecchio, P., Secundo, G. and Passiante, G., 2018. Modularity approach to improve the
competitiveness of tourism businesses. EuroMed Journal of Business.
Faure, J. C., 2018. Rapid population increase and urban housing systems: Legitimization of
centralized emergency accommodations for displaced persons (Doctoral dissertation).
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Cahill looking at disability. Sociology looking at disability: What did we know and
when did we know it. pp.39-56.
Kulkarni, M., 2016. Organizational career development initiatives for employees with a
disability. The International Journal of Human Resource Management. 27(14).
pp.1662-1679.
Lawrence, M., Roberts, C. and King, L., 2017. Managing automation. Employment, inequality
and ethics in the digital age.
Miller, J. and Gardinier, L., 2017. Hosting international service-learning students: Assessing
expectations and experiences of supervisors. Service-learning through community
engagement: What community partners and members gain, lose, and learn from campus
collaborations. pp.71-94.
Ng, S. C., Sweeney, J. C. and Plewa, C., 2019. Managing customer resource endowments and
deficiencies for value cocreation: complex relational services. Journal of Service
Research. 22(2). pp.156-172.
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Prince, S. and Ioannides, D., 2017. Contextualizing the complexities of managing alternative
tourism at the community-level: A case study of a nordic eco-village. Tourism
management. 60. pp.348-356.
Salvioni, D., 2016. Hotel Chains and the Sharing Economy in Global Tourism. SYMPHONYA
Emerging Issues in Management, (1).
Schegg, R. and Stangl, B., 2017, January. Information and communication technologies in
tourism 2017. In Proceedings of the International Conference in Rome, Italy.
Wood, R. C. ed., 2017. Hotel Accommodation Management. Routledge.
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