Detailed Report on Managing Accommodation Services and Operations

This report provides a comprehensive overview of managing accommodation services within the hospitality industry. It delves into the size and scale of accommodation services, examining the economic impact and various service levels, from budget to world-class. The report then explores different ownership models, including privately owned, leased, and managed hotels, highlighting the associated advantages and disadvantages. Furthermore, it analyzes the role of classification, grading, and online review systems in shaping customer experiences and ensuring service quality, detailing the grading systems from 1 to 5 stars. The report concludes by emphasizing the importance of these factors in achieving customer satisfaction and sustainability within the competitive hospitality market, referencing key academic sources. This analysis offers valuable insights into the operational and strategic considerations essential for effective accommodation management.

Managing Accommodation Services

TABLE OF CONTENT
• Introduction
• Size and scale of accommodation services
• Ownership in accommodation services
• Role of classification, grading & online review system
• Conclusion
• References

Introduction
• Accommodation management denotes the
service under which organisations delivers
accommodation in an adequate manner. This
presentation is based on different concepts
associated with size, scale along with distinct
forms of the ownership. In addition to this, role
of different entities will be specified.

Size And Scale Of Accommodation Services Industry
Accommodation services are critical
for hospitality industry that will aid
within addressing requirements of
potential customers that will further
aid within addressing needs of
potential consumers.

Cont…
SIZE
Near around 45000 hotels
across UK that have 73000
rooms though that turnover
rate of the hospitality industry
is $40bn on annual basis. This
leads to generation of relevant
economy for UK.

Cont…
SCALE
Limited or budget services: the hotels are liable for furnishing
inexpensive room services that can be taken up by budget conscious
guest as they are pocket friendly.

Cont…
• Mid-range services: they provide customers with scale of 3 to 4 services
along with hospitality industry. They only provide their guests with
uniformed services.

Cont…
• World class services: this involves high quality and luxurious hotel that target on
top class business executives, politicians and celebrities. High quality services
are being offered by them.

Ownership In Accommodation Services
There are different types of ownership for accommodation services that comprises
of certain structure. They are as:
• Privately owned
• Leased hotels
• Managed Hotels

CONT…
• Privately owned: in this, owner have complete freedom but there are also certain
risks. They have complete liability for taking decisions as per the situation that
prevails so that growth can be attained.
• Franchises: Owner can pay fees to the national as well as regional chain so that
their name, logo and management protocol can be utilised.

Cont…
• Leased hotels: they are also privately owned but the premises that is
building is of someone else. Here, agreement takes place between entities
like a long term lease and the fixed rent will be paid accordingly.

Cont…
• Managed hotels: in case if owner do not have experience in hospitality industry
then they can hire the management organisation for carrying out their liabilities.
Through this, owner can have certain suggestions with reference to each day
operations. Management has all the rights to take decisions on the behalf of
owner.