This report delves into the intricacies of managing accommodation services, using Holiday Inn as a case study. It examines the key roles within the housekeeping department, including floor supervisors, desk supervisors, and linen supervisors, emphasizing their importance in maintaining cleanliness and guest satisfaction. The report assesses the significance of forecasting linen stock and guest supplies to meet demand, highlighting the benefits of customer satisfaction and minimizing inventory stockouts. It also explores the crucial interrelationships between the housekeeping department and other key departments, such as the front office, food and beverage, and purchasing. Furthermore, the report underscores the importance of scheduling maintenance and repair work to minimize disruption to guests, as well as the critical role of security in ensuring guest and employee safety. The conclusion emphasizes the need for effective housekeeping, forecasting, and security measures to achieve customer loyalty and a competitive advantage in the hospitality industry. The report references various books and journals to support its findings.