Detailed Report on Managing Accommodation Services in Hospitality

This report provides a comprehensive overview of managing accommodation services within the hospitality industry. It begins with an introduction to the hotel industry's significance and its impact on national economies, followed by an analysis of the scale and size of accommodation services, including statistical data on hotel numbers and room counts in the UK. The report then explores different forms of ownership, such as sole trading, limited companies, and partnerships, outlining their advantages and disadvantages. It delves into the role played when potential guests look to book accommodation, emphasizing essential, basic, and luxury services. Furthermore, the report details the functions of the front office, highlighting key roles and necessary equipment. The report concludes by summarizing the critical aspects of accommodation service management and its importance in enhancing customer satisfaction, referencing relevant literature to support its findings. This report is designed to provide students with a solid understanding of the operational and managerial facets of the accommodation sector.

Managing accommodation
services

Table of Content
 Introduction
 Scale and size of accommodation services
 Different forms of ownership in accommodation services
 Role played in case when potential guest look and book
accommodation
 Functions of front office in accommodation services
 Key roles within front office department
 Conclusion
 References

Introduction
Hotel consider as the place where various services like
restaurant, pub, banquet hall, accommodation and many
more facilities are provided to customers as per their needs
and wants. In this context, hotel industry play a significant
role in influencing the economy of the nation as it also
provide various job opportunities to local people.

Scale and size of accommodation services
Hospitality Industry can be said as one of the most
competitive sectors in today's world. It is so because of a
large number of businesses in this industry and the severe
competition in between them. It has increased the choice of
customers in the market and provided them with a wide
variety of choices to choose.

Theme 1: Number of Hotels in London
(2016)
Deluxe
Superior Deluxe
International Deluxe
First Class
Business Class
0
5
10
15
20
25
30
35
40
45
44
29
20
33
15
Number of Hotels

Theme 2: Number of Hotels in Different
Regions of UK
England Scotland Wales Northern Ireland
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
427 54 24 3 Number of Hotels

Theme 3: Number of Rooms in First
Class Hotels of UK
1 2 3 4 5
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2012 2013 2014 2015 2016
82.5 83.9 83.9 80.5 78
Number of Rooms
Year

Different forms of ownership
Hotel industry play a significant role in developing the
economic growth of the nation. In this, different business
run their business to established their positive image by
generating high profits. Various organization perform
their operational activities in hotel industry serve quality
services to its customers in order to attain their higher
satisfaction level.

Continue...
Types of ownership Description Advantages Disadvantages
Sole traded Sole trading is the
organization operate by
single person with the aim
generating profitability
level. In UK, approx 3.4
million sole traders run their
business. In this the main
aim of operating their
business to generate large
number of profits.
The main advantage of this
that, there is sole individual
who perform business
activities and also makes
investments to attain success
at market place. Under this,
he have rights to take all the
decision towards the
business activities. This is
the main reason that, they
are aware about the changes
towards the business and its
activities as well. In case of
any kind of query, sole
trader is responsible for
handling customers query as
per their requirements.
Under this, sole trader is
responsible for handling
losses which negatively
affects the overall
profitability level of the
firm. The main disadvantage
of this business is that it
includes less innovation
which may directly impact
on the overall performance
of the company at market
place.

Continue...
Limited company This type of company
operate by number of people
who have some goals and
objectives in market place.
Under this, different type of
shareholders are also liable
for paying debt within the
organization.
The main advantage of
limited company is that,
there is no personal limited
towards the company. In this
they are not responsible to
pay any kind of expenses
after money investment.
Limited company required
more time and cost because
these type of company
registered in particular law.
In any kind of changes in
legal activities individual
have to make changes
accordingly. It takes more
time and cost of the
company.
Limited liability partnership Limited liability partnership
perform by two or more then
people with limited liability.
The main advantage of this
type of business is that the
individual who start business
under the business owner
then they are not responsible
to pay.
Disadvantage of this
organization is that it
includes high interest rate
which difficult to pay at the
time of starting a new
business.

Continue...
Ordinary business partnership Under this, two or more than two
people are operate business with
the aim of attaining set goals and
objectives. In this all the terms
and condition are made by the
partners as this type of
organisation is not registered.
This type of business has less
regulations as it easily operate
and start by the people.
The main disadvantage of this
company is that there are
possibilities to arise conflicts
among people due to investing
money.
Limited partnership This type of partnership is similar
than another partnership which
includes one general partner and
one limited partner to operate the
business.
This type of company easily
attract investors. The main reason
behind this is that investors are
liable for paying limited debts of
organization.
Under this, only general partner is
liable to pay full debts within the
organization.
Unincorporated association This type of organization is not
registered under any kind of laws
and regulations.
The main advantage of this type
of organization is that it can
easily start and ends while
required.
The main advantage of this type
of organization is less reliable so
that public is not much interested
to invest in this company.

Continue...
Basis Advantages Disadvantages
Bank loan It is effective option of running business
because lower interest rate will save the
money.
If individual has less income than rate of
interest is burden for the business owner.
Joint purchases This type of purchases is more beneficial
because it operate with the help of family,
friends and many more. As it includes new
and innovative ideas to operate the business
which is beneficial in enhancing the
profitability level.
The main disadvantage of this option is that it
increase the chances of arising conflicts
among business person that directly affect
overall performance of the company.
Cash purchases Under this option, there is no load of re-
payment and also less expensive for business
organization.
It increase possibility of tax liability on the
business owner which may includes in illegal
activities.