Pearson HND Hospitality: Accommodation Services Report

This report provides a detailed overview of managing accommodation services, encompassing various aspects of the hospitality industry. It begins by identifying the scale and size of accommodation services, supported by data on hotel quantities across different star ratings and countries. The report then explores different forms of ownership available to accommodation services, discussing the advantages and disadvantages of each, such as limited companies and sole traders. It further examines the role of grading, classification systems, and online reviews in shaping consumer choices and expectations. The report also delves into the organizations of front office functions, highlighting key roles and their importance in delivering quality service. Furthermore, it examines essential, basic, nice-to-have, and luxury services to attract consumers. Finally, the report concludes by summarizing key findings and emphasizing the significance of the front office department and housekeeping in ensuring customer satisfaction.

Managing Accommodation
Services

Table of Content
 Introduction
 Identify the scale and size of accommodation services
 Different forms of ownership available to accommodation services
 Role that, grading, classification systems and online review
 Organizations of front office functions
 key roles within the front office department
 Conclusion
 References

Introduction
The hospitality industry is a wider field which involves event
planning, lodging, transportation, cruise line, travelling etc. It
emphasis to satisfy the needs of consumers so that their demands
can be satisfy. It includes hotels and restaurants which mainly
focuses to improve the quality of service and try to improve the
service delivery.

Identify the scale and size of
accommodation services
Table 1: Quantity of one, two, three, four and five star
hotels in United Kingdom
Category of
Hotels Quantity
1 star 7981
2 star 8382
3 star 10878
4 star 9369
5 star 8390
Total 45000
7981
8382
10878
9369
8390

Table 2: Number of hotels in the UK
compared to other major countries.
Places
Number of
hotels
United
Kingdom 45000
USA 7117
Malaysia 7351
Thailand 4219
Russia 5000
45000
7351
7117
5000
4219
UK
Malaysia
USA
Russia
Thailand

Table 3: Quantity of hotels with more
bedrooms
London Total
number of
Hotel is
around 24
Number of
Rooms
Number of
Hotels
0-100 6
101-200 7
101-300 7
More than 300 4
6
7
7
4
0-100
101-200
101-300
More than 300

Table 4: Number of hotels compared with
number of B&BS in United Kingdom
Particular
Total
number
Hotels in UK 45000
B&Bs (Bed
and breakfast) 25000
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
50000
Number of hotels compared
with number of B&Bs in the
Hotels in UK
B&Bs (Bed and breakfast)

Different forms of ownership available to
accommodation services
Types of ownership Description Advantages Disadvantages
Limited Company In these types of organisations
shareholders have right to provide
valuable suggestions and board of
directors plays the role of decision
making. IHG is registered under
limited company and management
function has divided on the basis of
specific department.
The main advantage for IHG
group is that it can raise funds
from the open market in the
form of shares and debentures
(Porter, 2012).
The main disadvantage is that
company have to follow various
rules, regulations and
compliances and if these are not
followed than it have to pay fines.
Legal procedures are also
complicated.
Sole Trader Under sole trader business has
controlled by the individual who is
the owner of organisation. All the
decisions are taken by the individual
persons himself (Roesch-Marsh,
2012).
The main advantage of this type
of business is that all profits are
belongs to one persons and it
does not distribute to other
members. Single person manage
the all operations and make
policies for the growth of
company.
If it needs funds than individual
can not raise funds form the open
market through issuing shares
and all losses have to bear by a
single person which is the main
disadvantage of this business.

Continue…
Method of Purchase Advantages Disadvantages
Bank Loan The main advantage is that Inter
Continental Hotel group can expand
its business with the help of bank
loan.
It creates the liability for the
company that it have to pay interest
and if it does not paid than fine can
be imposed by the bank.
Joint Purchase with
friends/family/business associates
The main advantage is that
organisation has various sources
through which it can arrange funds
which involves : family, friends,
business associates etc.
There are chances of disputes which
can arise among various persons who
involve in the business of
corporation. The reason can be profit
distribution and it is the main
disadvantage.

The role that, grading, classification
systems and online review
Now days, it has seen that persons are very found to travelling so
that they can explore the things and for that purpose they visit
various nations. People spend their holidays across different
countries so that they can enjoy their vacations and trip. For this
purpose, they need a hotel so that they can take food and rest.

Continue…
Essential: Some services are necessary so that demands of consumers
can be satisfy as a result they attract towards the organisation. Crowne
Plaza provide various essential services such as quality food &
beverage, better service delivery, guest room facility etc.
Basic: There are various services and facilities that are necessary to
provide so that desire of consumers can be satisfy. As an example,
hotel provide healthy and safe premises, quality products etc.

Continue…
Nice to have: To attract the consumers it is required for the
organisation to make them happy while their visit.
Luxury : Organisation emphasis to provide best quality of
services so that consumers feel happy while they visit the hotel.

Organizations of front office functions
within a variety of accommodation services
When consumers visit the hotel, there are various queries that are
running in their mind so that there is a need of reception that
provide the various information such as food, facility, price,
quality etc. In Crowne Plaza, hotel front desk is responsible to
provide relevant information to the persons who visit the hotel
and try to satisfy the needs of guest.

key roles within the front office department
According to the scenario, it is concluded that hotel Crown Plaza
is facing the issue of reducing the cost from one of its front office
position. It is assumed that the position within front office should
be shifted to another person so that the cost can be cut. In case of
Crown Plaza, the front office of which, operations are stopped
can be reservation clerk.

Conclusion
As from the above report, it has been concluded that hospitality
industry is focuses to improve the quality of service so that more
numbers of consumers can attract towards the hotel. It provide
accommodation services to the guest so that their needs can be
satisfy. The front office department is responsible to solve the
queries of persons so that they know essential things as per its
requirements. The housekeeping departments is responsible for
the cleanliness in resort.

References
Bigby, C., 2012. Social inclusion and people with intellectual
disability and challenging behaviour: A systematic review.
Journal of Intellectual and Developmental Disability. 37(4).
pp.360-374.
Brown, L. and Osborne, S. P., 2013. Risk and innovation:
Towards a framework for risk governance in public services.
Public Management Review. 15(2). pp.186-208.

Thank You