Detailed Report on Managing Accommodation Services (Unit 7)

This report delves into the multifaceted world of managing accommodation services within the hospitality industry, focusing on various aspects crucial for operational success. It begins by providing an overview of the accommodation sector, its scale, and its significance within the UK economy, sup...Read More

Managing
Accommodation
Services

Table of Content
• Introduction
• Scale and size of the accommodation services
• The different forms of ownership
• Role of grading, classifications systems and online review sites
• Explain the front office functions of organisation
• Discuss key roles within front office department
• Conclusion
• References

Introduction
Services related to accommodation belongs to hospitality industry.
Hospitality refers to the relationship between a guest and a host. Guests
are attracted to take accommodation with host who possess goodwill.
Contribution of hospitality industry to the UK economy has grown
more quicker then that of the other sector.

Introduction
Services related to accommodation belongs to hospitality industry.
Hospitality refers to the relationship between a guest and a host. Guests
are attracted to take accommodation with host who possess goodwill.
Contribution of hospitality industry to the UK economy has grown
more quicker then that of the other sector.

Scale and size of the accommodation services
There are wide range of hotels in UK that differs in size and scale. To
demonstrate the scale of the accommodating services sector in UK
graphs are prepared. These are as follows-
Table 1: Quantity of one, two, three, four and five star hotels in the
UK.
1 star 2 star 3 star 4 star 5 star
0
2000
4000
6000
8000
10000
12000
7981 8382
10878
9369
8390
Quantity of Hotels in UK
Quantity

Cont...
Table 2: Quantity of hotels when compared with number of bedrooms
0-100
101-200
101-300
More than 300
0 1 2 3 4 5 6 7 8
6
7
7
4
Column B

Cont...
Table 3: Number of hotels in UK in comparison to other countries
45000
28243
37000 101857
45815
UK
Malaysia
USA
Russia
Thailand

Cont...
Table 4: Number of hotels when compared with number of B and Bs in
UK
Hotels in UK B&Bs
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
50000
45000
25000
Total number

The different forms of ownership
Type of ownership Description Advantages Disadvantages
Sole Trader It is the easiest form
of starting business to
provide
accommodation
services. One person
is the owner of the
business with
unlimited liability and
responsible for all
decision making for
business (Holmes and Smith,
2012).
Benefit of this type of
ownership in any
business leads to ease
in decision making
and gives opportunity
through quick
decision making
capacity. If this form
of ownership is
possessed by owners
of Lympstone Manor
then requirement of
maintenance of annual
accounts of the
company will reduced.
One of the largest
drawback of these
form of business
organisation is that
they do not possess
legal existence in the
eyes of the law.
Together with this it
will be difficult for
Lympstone Manor
organisation to
arrange huge amount
of fund required in
business.

Cont...
There are variety of ways to in which funds can be arranged by
Lympstone Manor for purchase activities. Some of them are as follows
with advantage and disadvantages-
Type of Purchase Advantages Disadvantage
Franchise This is one of the most famous
method form when it comes to
expanding hotel business. In
franchise license is provided to
other person to use same
business model with brand
name that possess right to sell
product and services under the
brand name. Benefit of this is
to gain a name that is already
established in the market.
Establishing business through
franchise gives loop holes like
a process to conduct business
operations is described by the
person providing franchise and
certain retractions are imposed
in conduct various business
operations by organisations
(Martínez-Ros and Orfila-Sintes, 2012).

Role of grading, classifications systems and
online review sites
It has been seen in UK that in the past few decades tourism has grown
and is continuously growing at a very fast rate. This is because of ease
in access of multi-pal requirements that is required while travelling.
Having a perfect accommodation as per desire of the consumer is one
of the most important part when it come to travel.

Cont...
To manage accommodation and to attract other consumers different
choices are provided consumers which are as follows-
• Essential

Cont...
• Basic
• Nice-to-have

Cont...
• Luxury
• Hyper-Luxury

Explain the front office functions of
organisation
Front office of each organisation in hotel business is the one which
interact with the consumers for the very first time. Details that are
required by consumers are collected by them by having communication
with employees that are working in front office. Lympstone Manor is a
five star hotel that possess separate reception to deal and interact with
different type of customers.

Cont...
Equipments that helps employees of front desk in providing variety of
services to consumers are as follows-
• Check-in desk
• Secure room key box
• Telephone
• Printer

Discuss key roles within front office
department
There are many part division inside the front office department. All the
departments needs to perform their duty and be responsible for task
performed by them. Services provided to consumers at front office of
Lympstone Manor will enhance their satisfaction and they will have
willing to visit again.

Cont...
Roles in the front office department of the organisation are as follows-
• Front office manager
• Front Desk Representative
• Night Auditor
• Telephone Operator

Conclusion
From the above report it is concluded that to have productivity business
of accommodation services various services will be provided to
consumers by owners of businesses. Appropriate services provided by
the organisation will help in obtaining positive reviews of the
organisation in physical manner and on social media as well. These
reviews are earned by business entities by effectively utilising all the
departments of the organisation.

References
• Barlow, J., Roehrich, J. and Wright, S., 2013. Europe sees
mixed results from public-private partnerships for building and
managing health care facilities and services. Health Affairs.
32(1). pp.146-154.
• Clement, T. and Bigby, C., 2012. Competencies of front-line
managers in supported accommodation: Issues for practice and
future research. Journal of Intellectual and Developmental
Disability. 37(2). pp.131-140.

Thank You