An Analysis of Managing Accommodation Services in South Lodge Hotel

This report provides an in-depth analysis of accommodation services within the hospitality industry, using the South Lodge Hotel as a case study. It explores the roles and responsibilities of front office staff, emphasizing their importance in guest interactions, room sales, and overall hotel operations. The report also examines the housekeeping department's functions, including room maintenance, cleanliness, and the significance of forecasting linen stock. Furthermore, it highlights the interrelation between housekeeping and other departments like front office, food and beverage, and human resources. The report also discusses the importance of scheduling repair and maintenance work to minimize guest disruption and emphasizes the critical role of security in ensuring a safe environment for guests and staff. Overall, this report offers a comprehensive overview of key aspects of managing accommodation services in the hospitality sector.

Managing the
Accommodation
Services

Contents
INTRODUCTION...........................................................................................................................3
TASK 1 (Covered in PPT)...............................................................................................................3
TASK 2............................................................................................................................................3
The work of front office work in an organization........................................................................3
Role of a front office organization in a chosen organization.......................................................4
TASK 3............................................................................................................................................4
Role of housekeeping department in an organisation..................................................................4
Significance of forecasting the linen stock for ensuring the proper supplies to customers.........5
Significance of interrelation between the housekeeping and other departments of an
organization..................................................................................................................................5
TASK 4............................................................................................................................................7
Significance of scheduling repair and maintained work so that the guests would not get disturb
much.............................................................................................................................................7
Significance of security in an organisation..................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Accommodation services is characterized as the sum or expense which is paid by a visitor for
shielded for an evening or more in an outfitted room that incorporates in any event a bed that
should be given to a voyager, vacationer or lodgers. Cordiality industry is the most elevated
income producing industry in the market that offers their quality administrations to draw in the
enormous gathering of focused clients. South Lodge hotel is the picked association for this
report; It is the 5-star hotel which is arranged in Horsham, West Sussex, England. It is opened in
1985 by James Hodges and is having 89 rooms and 3 café with premium administrations. This
report will clandestine the size and size of convenience administrations found in cordiality
industry and various types of proprietorship accessible to convenience administrations. It
additionally investigate the job that evaluating, order framework and online survey destinations
play at the hour of booking of room (Becken and Shuker, 2019). Moreover, It will clarify the
capacity of front office in convenience administrations and key jobs of office in an association.
TASK 1 (Covered in PPT)
TASK 2
The work of front office work in an organization
Front office is the essence of any hotel that is the one that unblemished and meets their
visitor at the hour of appearance or the earlier reservation. It is called front office since it is
arranged at the form of the hotel and assumes indispensable part in the convenience
administrations as front office fellow is the room dealer and produces the vast majority of
income from room selling. It is the first and the last point where visitor meet the hotel staff. It is
the obligation of the front office to make the impression to pull in and make an incentive in their
brain. This division is answerable for addressing all the inquiries of the visitor that can be close
to home or identified with the visit. Capacities and jobs of front office division in the
convenience administrations in South lodge are as per the following:
Elements of front office in convenience administrations:
•The primary errand of the front office is to do the booking of the visitor for their remaining in
the hotel (Cobbinah, 2017).
•It likewise liable for baggage taking care of advertisement having separate subsection named
attendant.
•They go about as the public face as significantly do the gathering and welcome of visitor at the
hour of visitor appearance.
•It is the help supplier the visitor can straightforwardly contact to them and they will help in
settling their different questions.

•They are liable for installment dealing with and appropriate record keeping.
Parts of front office in convenience administrations:
•The fundamental part of front office is to deal the room by utilizing the booking technique.
•They hold, get and assign the particular room book by the visitor at their earlier reservation.
•They are liable for keeping up the visitor record for the simple progression of their tasks.
•They are worry with passing the right data about the redo request of the different clients.
Role of a front office organization in a chosen organization
Front office is the division which is liable for selling the room and satisfying visitor prerequisites
to make the best insight of them in their stay (Dimitrić, Tomas Žiković, and Arbula Blecich,
2019). They manage the appearance and flight of the visitor with appropriate method and address
the inquiries of the visitor so they can have an agreeable stay in the hotel. They likewise worried
about the passing the right data to the right office about the redo request of the visitor. Key parts
of front office in South lodge hotel are as per the following:
•It is the liable for visitor registration and registration with all the conventions.
•It likewise worries with the gear treatment of the visitor and appropriate stacking of visitor
baggage.
•They give the help to the visitor and address their question to fulfill the visitor.
TASK 3
Role of housekeeping department in an organisation
Housekeeping is the division which is answerable for neatness, tasteful upkeep of room, back
region and public zone. It is the most elevated income creating office in the hotel which offer the
best administrations and fulfill the need of the objective customer. Housekeeping is the auxiliary
division that contributes incredibly for the development and the standing of the organization. The
endeavors of the housekeeping divisions give the attractive space to the visitor which makes the
agreeable stay of the visitor. Visitor room is the core of the hotel that are keep spotless and
stylish by the housekeeping partners. They administering and coordinating the cleaning task in
an association (Fadda, and Sørensen, 2017). The housekeeping branch of South lodge is
performing different undertaking that is clarified as follows:
•Housekeeping is liable for making the alluring room with old fashioned conveniences and
administrations.

•They are worry with the exclusive requirement of tidiness and general upkeep of the relative
multitude of zones of the hotel.
•They are answerable for setting up an inviting climate with the goal that all the work should be
possible in a powerful way.
•It likewise guarantees the material in rooms, eateries, meeting lobby, and fitness center and feast
corridor.
•It offers the clothing administrations to the staff and visitor dress.
•It additionally facilitate with the upkeep division for the redesign and the refurnishing of the
property when it is required (Hong, Day and Greene, 2018).
•It likewise bargains mind the lost and discovered articles and do the legitimate record keeping.
Significance of forecasting the linen stock for ensuring the proper supplies to customers
An inventory is the finished rundown of things, for example, merchandise in stock or in setting
of building. It is worried about expanding the productivity of the business and increment the sum
for business venture. Determining is the cycle of expectations that are intended for the future
dependent on the present and past experience. Convenience supplier like hotel and lodges figures
the business climate and afterward assign the financial plan with regards to smooth running of
business in a viable way (Hong and et al., 2020).
Estimating in a defective science that can be truly sway or may not be. Legitimate gauging will
help in setting up a correct set of principles that will prompts work all the business activities in a
precise way. Overestimating the interest soon will prompts increment the expense of the
business? The majority of the hotel is utilizing the inventory control framework and aiding the
hotel for the compelling gauging of the business and their different activities. Different
components which enroll the significance of gauging are as per the following:
•This viably utilizes the assets of the business and dispenses them in a used way.
•This will help in settling on right monetary choice and furthermore prompts work the business
in a moved toward way (Kusuma, 2020).
•Forecasting causes the hotel to vary the costs based on their interest.
•It will prompt change the advertising system of the business as per the expectation.
Significance of interrelation between the housekeeping and other departments of an organization
Housekeeping is the division which is worried about the tasteful up keeping of the relative
multitude of zones to make the alluring stay of the visitor so cap they can hold in the business for

a more drawn out timeframe. No individual division can work alone, they need the sub office to
finish all the assignment in a fitting way.
Housekeeping and front office-The front office collaborator make the inhabitance report that is
called night report. This report demonstrates room that involved and the normal visitor that will
looking at then the leader maid expert will list early all the consumed spaces for cleaning.
Housekeeping and Food and Beverage division: The office is worried about giving adequate
cloth and guarantee tidiness and sterilization in the zone with the goal that all the activity can be
acted in a moved toward way. It likewise guarantee the legitimate stockpile of staff uniform as
they unblemished the straightforwardly to the visitor (Miller, Wynn and Webb, 2019).
Housekeeping with Human asset division: It is critical to have the legitimate staffing in the
office so that each work can be relegated and complete in a fitting way. HR administrator should
guarantee that talented and potential up-and-comer should be employed so that each errand
should be possible in a moved toward way.

Housekeeping with security division: Rooms are the customized place for the visitor and it is
significant that security office should set the rules and principles so that there will be no
accidents.
South lodge hotel likewise play out their capacity with the appropriate coordination
between the different divisions so that errand should be possible in a correct methodology.
TASK 4
Significance of scheduling repair and maintained work so that the guests would not get disturb
much
Visitor are the person who profit all the administrations of the hotel and pay for the equivalent so
it is vital to create the alluring stay of the visitor so they can hold the business and be an
unwavering client for the brand. It guarantees that all the tweaked request of the visitor should be
satisfied to make the agreeable stay of the visitor.
There should be appropriate booking of the maintenance and support work so it don't upset nor
ruin the agreeable stay of the visitor. It will help in doing the things in a suitable way and right
planning will prompts simple finishing of the assignment without upsetting the visitor. For
instance, the South lodge hotel is anticipating the maintenance and support work then it is
important to have the legitimate planning of the upkeep to limit the interruption of the visitor.
Hotel should design all the maintenance there that work should be possible in a precise way
without making hustle in the visitor stay (Pryke, 2017).
Significance of security in an organisation.
It is the convenience supplier who guarantee free from any and all harm climate for visitor just as
staff of the hotel. A visitor should accompany the inclination that they will have a sense of
security and really they are protected in the premises. It is vital for the hotel premises to have the
free from any danger climate so visitor can have the best insight by smooth working of the
representatives also to secure the actual assets and resources, for example, gear and apparatuses,
building and gardens.
Hotel security covers the visitor and their baggage, hotel gear and so on Visitor ought to be
shielded from the wrongdoing, for example, murder, snatching and wellbeing danger from the
food and harming. Visitor baggage ought to be securely put away and legitimate gear, for
example, savage y should be use in the gear taking care of. Hotel gear like boilers, lifts, furniture,
fitting and building should be ensured appropriately to diminish the mishap at the work spot and
hotel should utilize the water flood security framework and bomb danger security framework to
handle all the crisis cautiously (Wang,Tang and Cheng, 2018).
Different jobs and capacity of Security Manager:

•They are liable for planning all the exercises of the relative multitude of exercises to the security
faculty.
•It guarantees that all the staff is doing their best so client will hold in the business for a more
extended timeframe (Suter, Irvine and Howorth, 2021).
•It is worried about the wellbeing and security of fire and food cleanliness chances looked by the
hotel.
CONCLUSION
It is finished up from the above report that accommodation industry assume a significant
part in the advancement of the economy and this is the fundamental thought of the business to
have the effective brand picture in the commercial center. Association is having the different
proprietorship and the organization is following the private possession and maintaining their
business as it is a five-star classification hotel. Front office is answerable for settling the question
of the visitor and furthermore helps in gathering the alluring administrations so it will fulfill the
visitor's need. Housekeeping is the division which is answerable for making attractive experience
of the visitor by offering the unrivaled quality room. Security is the significant angle which
should be guaranteed by each association.

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