Analysis of Accommodation Services at Indigo Manchester, UK

This report provides an overview of accommodation services within the hospitality sector, with a specific focus on the Indigo Manchester Hotel. It explores various aspects of the industry, including different types of accommodation like hotels and apartments, and distinguishes between commercial and non-commercial businesses. The report also examines different forms of ownership within the accommodation sector, the role of grading and classification systems, and the impact of online review sites on customer decision-making. Furthermore, it outlines the functions performed by the front office in various accommodation services. The conclusion emphasizes the importance of providing superior customer experiences and fostering a healthy atmosphere to enhance customer loyalty and trust, as well as the need for coordination among different departments within an organization. References to academic sources are included to support the analysis.

Managing accommodation
services
PART A

Introduction
Hospitality sector is a wider concept that focuses on providing appropriate facility
for satisfying its user at marketplace. It signifies broad division of department in this
sector that determine food services, tourism as well as many more. The
accommodation sector is determined as the biggest sector which is considered as
a part or parcel of tourism sector and their emphasized is on their audience. The
present assignment signifies Hotel named as Indigo Manchester which is situated
in Manchester, UK.

Hospitality industry as well as contribution of whole
accommodation sector
The accommodation industry mainly emphasized on offering facilities connected to
food, entertainment and many more. The primal emphasis on offering facilities to
its guest in order to spend their time with families. Hospitality industry is
determined as formation of organization in which other small business focuses on
conducting their business in order to offer appropriate facilities to its guest.

Different types of accommodation services
There are various kinds of accommodation which is useful for the tourism sector for
selecting specific industry depend upon requirements. These are explained
below:
• Hotels
• Apartments
• Guest
• Houses
• Resorts
• Motels

Difference between commercial and non-commercial
business
Commercial business focuses on increasing contribution of profit margin by paying
tax rates. They are possessing competitive position in market and their focus is on
market goods and services to their current and prospective user. Non commercial
organization emphasized on increasing earning and they focus on paying taxes
related to employment.

Different forms of ownership within accommodation
services
In reference of accommodation sector that there are various forms of ownership which is
present within hospitality sector are going to be described below:
Sole proprietorship
Leased hotels
Partnership
Corporations

Role which is played by grading as well as classification
system in conditiion of making bookings.
Grading is determined as system which is useful for different organization in
deciding standard of facilities that is offered to its user.
Classification systems is very significant for company as it aids assistance to
customer in assessing price and overall price is significant for company to
maintain loyal and trustworthy user.

Role of online sites
Online review sites is important that impose direct effect decision taken by its user.
There are different sites in which user are willing to visit for review as well as
make detailed assessment of decisions. Also, after fulfilling need of customer visit
specific hotel and offer high rating then it results in effect whole mindset of
prospective customer that is helpful in visiting site for choosing specific hotel for
visiting.

Functions performed by Front office in various
accommodation services
• Front office is significant within hotel industry as it assists in executing different
functions that is determined as a part of specific company. It is determined as
department which is actually in making appropriate contact with pubic and is
acting as a linkage among customers and hotel .

Conclusion
On the basis of above given report, it has been analysed that the individual person willing to
travel is significant part of hospitality sector. All company focuses on offering superior
experience to its user in order to satisfy them. The front office department is very important
in making sure that individual person offer superior experience to its user. There is a need
of providing healthy atmosphere in such kind of hospitality sector for aim of enhancing
loyalty and trust of user. There is an also requirement to enhance coordination among
various department of organisation.

References
Brochado, A. and Pereira, C., 2017. Comfortable experiences in nature
accommodation: Perceived service quality in Glamping. Journal of Outdoor
Recreation and Tourism, 17, pp.77-83.
Celata, F., Hendrickson, C.Y. and Sanna, V.S., 2017. The sharing economy
as community marketplace? Trust, reciprocity and belonging in peer-to-peer
accommodation platforms. Cambridge Journal of Regions, Economy and
Society, 10(2), pp.349-363.