HND Hospitality Management: Accommodation Services Report Analysis

This report provides a comprehensive overview of managing accommodation services, focusing on the hospitality industry. It begins with an introduction to the field, using The Crowne Plaza hotel as a case study. The report then explores the scale and size of accommodation services, supported by tables illustrating hotel quantities in the UK and other countries. Different forms of ownership are examined, highlighting the advantages and disadvantages of each, such as limited companies and sole traders. The report also delves into the role of grading, classification systems, and online reviews in the industry. It discusses essential, basic, nice-to-have, and luxury services. The front office functions and key roles within the front office department are also detailed. The conclusion emphasizes the importance of communication and customer service in building a positive image and reputation within the hospitality sector. References to relevant academic sources are included.

Managing
Accommodation
Services.

Table of Content
 Introduction
 Scale and size of accommodation services
 Different forms of ownership
 Role that, grading, classification systems and online review
 Front office functions
 Key roles within the front office department
• Conclusion
• References

Introduction
Hospitality field is defined as the service industry that includes
hotels, restaurant, private clubs, event planing, tourism related services
etc. that are mainly developed for the purpose of satisfying the need and
desire of guest. To understand the importance of managing
accommodation services The Crowne Plaza hotel that is part of
Intercontinental hotel group is chosen.

Scale and size of accommodation services
Table 1: Quantity of one, two, three, four and five star hotels in the
UK.
Category of
Hotels
Quantity
1 star 7981
2 star 8382
3 star 10878
4 star 9369
5 star 8390
Total 45000
1 star 2 star 3 star 4 star 5 star
0
2000
4000
6000
8000
10000
12000
7981 8382
10878
9369
8390
Quantity of Hotels in UK
Quantity

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Table 2: Number of hotels in the UK compared to other major
countries.
Places Number of
hotels
UK 45000
Malaysia 7351
USA 7117
Russia 5000
Thailand 4219
UK
Malaysia
USA
Russia
Thailand
0 10000 20000 30000 40000 50000
45000
7351
7117
5000
4219
Numbers of Hotel with other countries
Number of hotels

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Table 3: Quantity of hotels with more bedrooms
London Total
number of Hotel
is around 24
Number of
Rooms
Number of
Hotels
0-100 6
101-200 7
101-300 7
More than 300 4
0-100
101-200
101-300
More than 300
0
1
2
3
4
5
6
7
8
6
7 7
4
Number of Hotel with Rooms in London
Number of Hotels

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Table 4: Number of hotels compared with number of B&Bs in the
Particular Total
number
Hotels in UK 45000
B&Bs (Bed
and breakfast)
25000 45000
25000
Hotels compared with B&BS
Hotels in UK B&Bs

Different forms of ownership available
Types of ownership
Description Advantages Disadvantages
Limited Company This are those types of
business where it is controlled
by its shareholders and
directors plays the necessary
role. In context of Inter
Continental Hotel Group, if
this company will be
registered under limited
company control will be
under different department
and work can be done easily
through management system.
the advantage of this business
for InterContinental Hotel
Group is that they can easily
raise fund by the method of
issuing share, debenture etc.
Its main cons is related
with its process as it have a
lengthy process for taking
any kind of decision with
in companies premisses.
Sole Trader This types of organisation are
managed by single person
where liability is not limited.
In context of InterContinental
Hotel Group, if it controlled
by single owner then all
decision are to be taken by
him only and there will not be
proper management system.
If Inter Continental Hotel
Group work in this
formation then they don't
to maintain any annual
accounts and there will
not be any kinds of paper
work.
The main disadvantage of this
types of business is related with
raising fund as it is not
registered under Companies
Act, 2006 and there will not be
any kind of legal existence in
the eyes of law.

Role that, grading, classification systems
and online review
In recent time, it has been observed that large number of people use to
travel in different part of world for different purpose such as
vacation, attend business meeting etc. In order to know more about
the best services available within nation, visitors first use to collect
information form the best sources regarding various hotel, B&Bs
which can fulfil their requirements.

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Essential:
All those services that are very important and needed by customer in order to
satisfy themselves are known as Essential services. Availability of all
essential services within a Hotel help them to avail specific Hotel.

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Basic:
These are those services which are required by customer to fulfil their
basic needs and requirement at the time they are staying within
hotel. For instance, respective Hotel provide furnished furniture,
quality of food and security etc.

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Nice-to-have:
These are the services that are offered by Hotel to make their customer
feel satisfy and happy during their visit. Management tries to gives
services to customer according to their demands in order to make
them satisfied.