Managing Accommodation Services: Ownership, Grading Report

This report provides a comprehensive overview of managing accommodation services within the hospitality industry, focusing on the scale and size of the sector, illustrated with data on hotel numbers and room availability across different regions and classifications. It delves into various forms of hotel ownership, detailing the advantages and disadvantages of sole trader, limited company, limited liability partnership, ordinary business partnership, and unincorporated associations, as well as other models like joint purchases, cash purchases, franchises, and bank loans. The report emphasizes the significance of hotel grading and classification in influencing customer booking decisions, along with an analysis of the front office department's functions and key roles. It also covers the essential roles within the housekeeping department, highlighting the importance of forecasting linen stock, maintaining interdepartmental relations, scheduling maintenance to minimize disruptions, and ensuring hotel security. The report concludes by synthesizing the critical elements of effective accommodation service management, offering a valuable resource for students in hospitality management.

Managing
Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
P1) Scale and Size of Accommodation Services in Hospitality Industry..............................1
P2) Different Form of Ownership Available in Accommodation Services...........................4
P3) Role of Grading, Classification when Potential Customers Look and Book
Accommodation in Hotels......................................................................................................8
P4) Function of Front Office Department in Accommodation Services................................9
P5) Key Roles within Front Office Department...................................................................10
P6) Key Roles found in Housekeeping Department.............................................................11
P7) Importance of Forecasting Linen Stock and Other Guest Supplies...............................11
P8) Importance of Interrelation Housekeeping and Other Departments..............................12
P9) Importance of Scheduling Maintenance to Minimise Disruption..................................12
P10) Importance of Security in Hotels.................................................................................13
CONLCUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Hospitality Industry is a broad group of businesses that provides services to their
customers. It includes businesses such as hotels, food and beverages, travel and tourism which
provides services to the customers and focus greater on the customer satisfaction. In the Hotel
Industry there are different types of business which are included it. Hotel Industry in another
important branch that provides services and contributes to42754243wards the economic
development of the country. It provides services such as accommodation, lodging, banquet hall,
etc. to their customers. The following assignment will provide with scale and size of different
hotels which are found within the hospitality industry. Holiday inn is the hotel chosen for this
assignment which provides accommodation services to their customers and has a wide global
presence all over the world. Further it will also focus on the role of front office department and
the contribution of the housekeeping in providing good services to the customers of Hotel along
with other facilities related to the accommodation services.
MAIN BODY
P1) Scale and Size of Accommodation Services in Hospitality Industry
In today's world, Hospitality Industry is one of the most competitive sectors in the world
which is playing an effective role in the overall development of economy. Like all other sectors
of businesses, this sector also have a severe competition and every business under this industry
tries to gain competitive advantage by focusing more and more on the services provided by them
and the customer satisfaction
(Bowling, 2014). These businesses have their different size and scale of operations and this is
shown with the help of graph and table which are provided as under:
Theme 1: Number of Hotels in London (2016)
Categories of Hotels Number of Hotels in London (2016)
Deluxe 44
Superior Deluxe 29
International Deluxe 20
First Class 33
Business Class 15
1

2
Deluxe
Superior Deluxe
International Deluxe
First Class
Business Class
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
44 29 20 33 15 Number of Hotels in London
(2016)

Interpretation: From the above graph it is clear that the number of hotels in London in
the year 2016 according to their quality which are Deluxe, Superior Deluxe, International
Deluxe, First Class and Business Class are 44, 29, 20,33 and 15 respectively.
Theme 2: Number of Hotels in Different Regions of UK
Places Number of hotels
England 427
Scotland 54
Wales 24
Northern Ireland 3
3

Interpretation: From the above given graph it is clear that the number of hotels in the
different countries covered under UK which are England, Scotland, Wales and Northern Ireland
have the number of Hotels as 427, 54, 24 and 3 respectively.
Theme 3: Number of Rooms in Deluxe Hotels of UK
Years Number of Rooms
2012 81.1
2013 82.1
2014 81.2
2015 80.9
2016 82.6
4
England Scotland Wales Northern Ireland
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
427 54 24 3 Number of hotels

Interpretation: From the above given graph it is clear that the number of rooms in
deluxe hotels of UK in accordance with the year as 2012, 2013, 2014, 2015 and 2016 are 81.1,
82.1, 81.2, 80.9 and 82.6 respectively.
P2) Different Form of Ownership Available in Accommodation Services
The Hotels are run in different ways and also their forms of ownership also exists to be
different from each other. The ownership is also of different types in the accommodation
services. The ownership also affects the degree of profitability and efficiency of the Hotels. So it
is very important to choose the type of ownership by taking care of all the related aspects which
affects the decision related to the ownership (Cannas, 2012). The classification of Hotels on the
basis of their ownership are discussed as under:
Types of Ownership Description Advantages Disadvantages
In this form of
ownership, an
individual is the sole
owner of the Hotel
The advantages of this
type of business is no
delay in the decision
making process. In the
The unlimited liability
of the owner is the
biggest disadvantage
of this type of
5
1 2 3 4 5
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2012 2013 2014 2015 2016
81.1 82.1 81.2 80.9 82.6
Number of Rooms
Years

Sole Trader
business. All the
amount in the business
is invested by him and
is the sole owner of all
the profits and losses
occurred to him from
the business. In
addition to this, all the
managerial decisions
will also be taken by
him only (Sánchez-
Ollero, García-Pozo
and Marchante-Mera,
2014).
other forms of
ownership, it is
mandatory to consult
to the partners of the
business while taking
decision about any
small or big issue. It is
necessary to take
permissions and their
consults regarding that
also.
ownership form. In
case the business have
heavy loss than the
personal assets of the
owner will also be
taken over for the
fulfilment of the moss
occurred.
Limited Company
Limited Company can
be defined as the type
of ownership in which
the business is started
by a number of people
having goals and
objectives of the
business as same.
The main advantage of
this type of ownership
is the limited liability.
In this form of
ownership, the
individual partner is
liable to pay only that
amount (in case any
loss occurred), to the
extent to which the
money is invested by
him in the Hotel.
This form of
ownership in business
is registered under to
government and has to
follow the rules and
regulations laid down
by the government.
The main issue is the
continuous changes in
the policies of the
government which
leads to the instability
of the companies
policies and effects
adversely to the
performance of the
6

Hotel.
Limited Liability
Partnership
As from its name it is
clear that in this type
of ownership the
partners have their
liability as limited one,
they are only liable to
pay the amount to
which they had
invested in the
business or is agreed
in the partnership deed
(Vigolo, 2017).
The following is also
included in the
advantage of the
business as there is no
need to pay extra
amount that invested
in order to compensate
to a particular situation
occurred in the
business.
Public Disclosure is
the utmost
disadvantage of this
type of partnership.
The income and
financial accounts of
the business are made
open to access to
general public which
also leaks the secret
information of the
business and also the
income of the partners
which they do not
want to disclose.
Ordinary Business
Partnership
In this type of
partnership, two or
more individuals join
the partnership
together to achieve a
common objective.
The difference from
others is that it is not
compulsory for the
business to be
registered and also the
term and conditions of
the business contract
are also made by the
In the main
advantages, the less
fulfilment of legal
requirements is
considered.
Conflicts due to
unmatching of mutual
consents of different
partners also leads to
the failure of the
business.
7

partners of the
business.
Limited Partnership
It is a type of
partnership in which
one partner is a
general partner and the
other one is the limited
partner.
The advantage in this
type of partnership is
the tax advantages
which are provided to
the partnership by the
government.
The utmost
disadvantages of this
type of business is the
completion of
extensive paperwork
and legal requirement
to make this form of
business.
Unincorporated
Associations
These are those types
of associations which
are not registered
under any Act or Law.
In this type of
ownership form the
liability of the partners
are limited.
It cannot hold land and
investments other than
in the name of trustees
and officers.
Apart from this type of business form companies can also choose other ways of doing the
business which are purchasing of other already established businesses and run them (Chan,
2013). It can be done in the following ways:
Basis Advantages Disadvantages
Joint Purchases
Joint Purchases can be made
with the help of an individual's
family, friends, relatives, etc.
so as to but the business.
The disadvantage of this form
of ownership is the personal
and professional conflicts
which leads to failure of the
business.
Cash Purchases
It is advantageous as there is
no need to repay the amount to
any other person unless it is
borrowed from other person.
As the amount of business
purchase is large so the
chances of occurring heavy tax
liability on the purchaser is a
disadvantage.
8

Franchise
In this type of ownership, the
owner has great advantage as
the business will have profits
because of the reputation of
already well established
businesses (Wiggins and et.
al., 2018).
The person who ha taken the
franchisee has to follow all the
rules, regulations, guidelines
provided by the franchiser.
Any independent decision
cannot be taken by the owner
of the franchisee.
Bank Loan
Bank Loan is beneficial and
advantageous in the risk and
interest factor. Other
individuals than bank charges
more interest on the amount
paid by them and can also
claim the amount before the
completion of the time of loan
taken. But bank charges low
interest than others and also
provides sufficient time to the
individuals for the repayment.
Larger loans have certain
terms and conditions or
covenants that must be
followed such as the provision
of quarterly management
information.
P3) Role of Grading, Classification when Potential Customers Look and Book Accommodation
in Hotels
Due to the increase in the travelling and tourism of people for various purposes such as
medical tourism, educational tourism, recreational tourism, business tourism, family tourism,
etc., so it has increased the trend of travelling that has increased the importance of
Accommodation Services all over the world. Further, the financial condition of every individual
cannot be the same. Some have good financial condition and others do not have (Dingemans,
2014). On the very basis, these Hotels are classified in various grades, classifications depending
upon the budget and requirements of the customers. This classification makes it easier for the
customers to choose from of the available. For example, an individual is searching a hotel for
9