HND in Hospitality Management: Holiday Inn Accommodation Report

This report provides an in-depth analysis of Holiday Inn's accommodation services. It begins with an introduction to the hospitality sector and the role of accommodation, focusing on Holiday Inn as a case study. The report examines the scale and size of accommodation in the UK, including statistical data on hotel classifications (one to five stars), comparing London to other global locations, and analyzing hotel room quantities and the prevalence of B&Bs. It then explores different ownership forms and purchase options, such as family and bank loans. The report also discusses the importance of grading, classification systems, and online reviews in the industry. Furthermore, it details the functions of the front office department, including reservation, reception, and concierge roles, along with the key responsibilities of front office staff. The report concludes by summarizing the key findings and referencing relevant sources.

Managing Accommodation
Services (Part 1)

Cover Content
 Introduction
 Scale and size of accommodation
 Different forms of ownership
 Role of grading, classifications systems and online review
 Functions of Front office department
 Key roles of front office department
 Conclusion
 References

Introduction
Hospitality sector involves a large number of organisations
whose main aim is to providing services to their customers such
as accommodation, food, travel etc. On the other hand,
Accommodation services is a term which is provided by the
organisation to someone for satisfying their needs. The Chosen
organisation for this presentation is Holiday inn which is a part of
intercontinental group of hotels and founded in 1952 by
Kemmons Wilson having headquarters in UK.

Scale and Size of Accommodation
In the nation of UK, Hospitality sector provides more
occupations to the citizens so that their living standard can be
improved. Hospitality industry is considered as one of the largest
industry of UK nation because it provides employment and
economic development of the nation. Some essential data which
is connected with rating and number of hospitality industries are
briefly explained as under:

Quantity of one, two, three, four and five star hotels in UK
Hotels Number
(2017)
One star 7900
Two Star 8500
Three Star 10200
Four Star 9400
Five Star 8500

Continue....
One star Two Star Three Star Four Star Five Star
0
2000
4000
6000
8000
10000
12000
7900 8500
10200
9400
8500
Number (2017)
Interpretation- It has been observed from the above graph that hotels
which are providing accommodation facilities are approx. 43000 in
which all categories are included such as one, two, three and so on.
Thus, it can be said that the competition in hospitality industry is
relatively very high in nature and all the companies which are the
part of this sector providing best services to their customers so that
longer time sustainability can be gained by them.

Quantity of hospitality industry in London as compare with
other big nations.
Places Number of hotels (2017)
UK 43000
Malaysia 7365
USA 7200
Russia 5460
Thailand 4330

Continue....
Interpretation - It has been identified from the above chart that there
are a large number of hospitality industries are located in UK,
Malaysia, Russia etc. and this industry is regularly increasing along
with providing services to its customers.
UK Malaysia USA Russia Thailand
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
43000
7365 7200 5460 4330
Number of hotels (2017)

Number of hospitality industries with more bedrooms.
Number of Rooms Number of Hotels
(2017)
More than 300 5
101-300 8
100-200 6
0-100 5

Continue.....
Interpretation – It has been clearly determined from the
above chart that 5 out of 24 hotels have more than 300
rooms in it which can be considered as the large hotels in
UK. 8 hotels have around 300 rooms, 6 hotels have 200
rooms and remaining 5 have approx. 100 rooms.
More than 300 101-300 100-200 0-100
0
1
2
3
4
5
6
7
8
5
8
6
5
Number of Hotels (2017)

Quantity of hotels are comparing with the number of B&Bs in UK
Particular Total number (2017)
Hotels which are located in UK 45000
(B&Bs) 25000

Continue..
Interpretation- It has been observed from the above chart that
45000 hotels are placed in UK nation in which around 25000
hospitality industries provides bed and breakfast services to its
customers.
Hotels which are located in UK (B&Bs)
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
45000
25000