Report: Managing Accommodation Services - Hospitality HND

This report provides a comprehensive overview of accommodation services, a crucial component of the hospitality industry. It begins by defining accommodation services and discussing their scale and size, supported by data on hotel numbers and performance. The report then delves into different forms of ownership, including sole trader, family loans, and bank loans, evaluating their advantages and disadvantages. It examines grading, classification systems, and the impact of online reviews on customer expectations. A significant portion focuses on front office functions, detailing reservation processes and key roles like front office manager and guest service manager. The report also touches upon essential and basic customer requirements within accommodation. The conclusion emphasizes the importance of security and financial considerations in hotel management. References to relevant academic resources are included.

Managing
Accommodation Services

Table of Content
• Introduction
• Scale and size of the accommodation services
• Different forms of ownership
• Role that, grading, classifications systems and online review
• Front office functions
• The key roles within the front office department
• Conclusion
• References

Introduction
Accommodation services are defined as the process of supplying services
or facilities of housing for a limited period of time along with its services
in hotels, banking, medical practices, etc. Accommodation services are
considered as the very important part of hospitality industries and
provides required services to the customers with proper comfort and
convenience.

Scale and size of the accommodation services
Number of hospitality industries with more bedrooms.
More than 300 101-300 100-200 0-100
0
1
2
3
4
5
6
7
8
Number of Hotels (2017)
5
8
6
5

Cont...
Quantity of hotels are comparing with the number of B& Bs in UK
Hotels which are located in UK (B&Bs)
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
Total number (2017)
45000
25000

Cont...
Performance by hotel category segment.
Segment (AARR)
Deluxe (>£150)
Superior deluxe (>£200)
International deluxe (£150-200)
First class (£100-150)
Business class (£75-100)
Tourist (<£75)
Town house/boutique (>£100)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Column B
Column C
Column D
Column E
Column F

Cont...
Mid market rooms yield growth rate for regional hotels.
Segment(AARR)
Country House
>£80
£70-£80
£60-£70
£50-£60
<£50 -
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Column B
Column C
Column D
Column E
Column F

Different forms of ownership
Types of
Ownership/
Purchase method
Description Advantages Disadvantages
Sole Trader Sole trader can be defined
as the person who runs
and organise the business
unit single handedly. The
sole trader is responsible
for all the business
dealings and liable for all
the business finances and
profit and loss.
The control of the
company is in
single hands and
only sole trader can
execute the business
proceedings without
any interference of
other people and the
profit is also
retained by the sole
trader.
Handling business
alone brings many
difficulties like
problem in raising
funds, decision
making and
management issues.

Cont...
Purchase Options
Purchase method Description Advantages Disadvantages
Family Loan Providing money to a person
who is a family member
describes the process of
family loan.
The advantage of family
loan is that borrowing
money from the family
members include lower rate
of interest in comparison to
other financial units.
The disadvantage of taking
money from a family
member is that sometimes
relationships gets damaged
because of money matters.
Bank Loan It is can be defined as the
source to start a business
venture with the help of
banking sector which
provides loans for short and
long term purposes.
The advantage of bank loans
are determined monthly
deposits which helps in
building good business
credits, helps in making
good relationship with
professional bankers, and
also consists of low and
fixed interest rates.
The disadvantages of bank
loan are that it involves a lot
of paperworks, the loan
receiving time is very long,
and strong credits are
required to acquire it.

Role that, grading, classifications systems and
online review
Each and every individual has its own likings and disliking and have a
different type of expectations from the hotels. Customers at the time of
booking hotels for their accommodation purpose require their needs to
be fulfilled. The hotel is required to take care of the requirement of the
guests and the working staff should be aware regarding the services
provided to them.

Cont...
Basic Description Example
Essential These essential criteria is examined by
the customers before booking
accommodation for them and they
check for a perfect hotel stay with a
perfect room. Customers will require a
clean hotel room, supporting working
staff, and customer search a very
essential thing in the hotel is bed and
requires it to be comfortable all these
essential requirements are mandatory in
this industry.
Cleanliness in the room and bathrooms,
comfortable bed, multi cuisine
restaurant, friendly working staff, etc.
Basic The basic needs consists of all the
utensils in the room which are used by
the customers at the time of their stay
which include meal preferences,
proper system of lights and water
facilities in the room, proper number of
staffs to handle the customers in
effective manner.
Meal preferences, lighting and water
facilities, outstanding customer
services, etc.

Front office functions
Front office is considered as the reception area in the hotels where the
customers are welcomed at the time of check in. Front office is referred
as the first interaction point between the hotel and the guests.

Cont...
In big hotels like Marriott the front offices are divided into various
departments to handle all the functions properly, such as:
Sections of Front office Description Equipment
Reservation The purpose of this division is
to take care of the request of
the potential customers for
reserving rooms for them as
and when they require. The
employees of this division
interact with the customers and
deliver their requirement to the
further departments.
Telephone is used as the
effective and fast
communication with the
customers and by this medium
the queries of the customers
are addressed. The staff is
required to conduct this
process in a very low pace
voice with the customers.

The key roles within the front office
department
The front office department in the hotel is considered very essential for
the smooth functioning of the activities. The key roles include different
administration functions, staffing, customers management, etc. proper
training is required to be given to the staff at reception and reservation
departments. In this part Marriott is planning to eradicate the cost by
removing one of the position form the front office staff.

Cont...
The staff with their functions are described as follows:
• Front office manager
• Reservation manager
• Guest service manager
• Night porter manager

Conclusion
As from the above report it can be concluded that security is essential
for every hotel as it directly impact the sales and profitability of hotel
for a longer period of time. Apart from this, there are different ways
through which individual or group of people can acquire any hotel, but
at that time they should monitor and analyse their financial and other
resources while taking any important decision regarding it.

References
• Odunlade, R. O., 2012. Managing employee compensation and
benefitsfor job satisfaction in libraries and information centres
in Nigeria.
• Clement, T. and Bigby, C., 2012. Competencies of front-line
managers in supported accommodation: Issues for practice and
future research. Journal of Intellectual and Developmental
Disability. 37(2). pp.131-140.

Thank You