Unit 7: Managing Accommodation Services Report, Nelson College

This report provides a comprehensive analysis of managing accommodation services, focusing on various aspects within the hospitality industry. It begins with an introduction to the hospitality sector, emphasizing the importance of accommodation services like B&Bs and hotels, and their role in generating revenue. The report distinguishes between commercial and non-commercial businesses and explores different forms of ownership, including franchises, privately owned establishments, and limited partnerships. It also examines classification and grading systems used in the accommodation sector, along with the role of online review sites such as TripAdvisor in influencing customer decisions. The report highlights the function of the front office in different types of accommodation providers, emphasizing its key roles in meeting organizational objectives, such as improving customer service and increasing revenue. The report uses the Marriott hotel chain as a case study. The report concludes with recommendations for enhancing guest satisfaction and references relevant academic sources.

Managing Accommodation
Services
PART A

Table of Contents
 INTRODUCTION
 Varied types of accommodation services found within sector
 Distinguish between non-commercial and commercial businesses
 Different forms of ownership applicable to accommodation services
 Classification and grading systems, role play when guests look for and book accommodation
 Role played by online review
 Function of front office with reference to three different types of accommodation provider
 Key roles of front office department in meeting organization business objectives
 CONCLUSION
 REFERENCES

INTRODUCTION
 Hospitality industry is the wide sector that is accountable for offering primarily accommodations and
food services in places such as resorts, amusement or theme parks, hotels and conference centers.
 It is one of the fastest growing and progressing sectors of economy of recent time today.
 It is a wider category of fields within different types of service industry operating and managing their
business that includes event planning, transportation, restaurants and lodging.
 It helps through generate high revenue for local economies directly when visitors spend money in
restaurants, hotels and entertainment venues.
 The current presentation is based on Marriott hotel operating chain of hotels across UK.

Varied types of accommodation
services found within sector
Breakfasts & bed-
 B&B is one of the accommodation services that sector provide to number of consumers according to this
needs and requirements.
 Bed and Breakfasts is the best service people can utilize any time, it offers overnight stays and breakfast in
early morning.
Hotels-
 The most essential and obvious form or services of accommodation sector that falls within hospitality
industry.
 Hotels provide to guest who require longer term and overnight stays.

CONTI..
Service apartments-
 Another form of accommodation sector that shares similarities with motel, hotels, self-
contained units and serviced apartments, which are supplied for either short- or long-term stays.

Distinguish between non-commercial
and commercial businesses
 Commercial business defined as a company or individual who sells physical products and caters a
specific service.
 It is also defined as a retail or industrial business within limits of a particular city.
 Non-commercial business pays workers taxes and makes revenues, it owned by state, local and
national governments.
 Commercial business is different from non-commercial business, they make profits and pays taxes
on revenue.

Different forms of ownership applicable
to accommodation services
Franchise-
 It is one of the most utilized form of ownership relevant to accommodation services, hotels will benefit from
this ownership.
 It is generally limited to territory; franchise can market in and cannot franchise itself.
Privately owned and operated-
 This kind of hotel and accommodation service ownership gives a person the most freedom, but also the
largest risk.
 By using this type of ownership hotel owner is free to make all decision on operational structure, business
growth and on staff.

CONTI..
Limited partnership-
 It is a business partnership or ownership formed by two or more people and having one
or more common partners.

Classification and grading systems, role play when guests look for and
book accommodation
 Grading system is the management of how bad or good are the services and facilities that are provided by
accommodation sector and hotels operating under it.
 Classification systems are in place and use to rate hospitality establishment on facilities, services and
value for money, cuisine, accommodation and overall experience.
 The purpose of classification system is to rank establishments and cater essential information to local
people.

Role played by online review sites
 Online review sites such as TripAdvisor play vital role in identifying success of businesses, it also
plays most essential role as to gain attention of visitors while they are looking for and booking
accommodation services.
 TripAdvisor is one of the best online sites that people can utilize for getting information related to
their chosen hotel and services they offered.
 It helps through assists guest in collecting travel info, opinions of travel related content and posting
reviews as well as engaging in interactive travel forums.

Function of front office with reference
to three different types of
accommodation provider
 Front office is the main department of businesses that comes in contact with number of customers.
 The function of this department in context of different kinds of accommodation provider is to act
as public face of business, primarily by checking in guest and greeting hotels patrons.