Accommodation Services: Ownership, Grading, and Front Office Roles

This report provides an overview of managing accommodation services within the hospitality industry, focusing on the scale and size of these services, different forms of ownership such as limited companies, and the advantages and disadvantages associated with each. It discusses the crucial role of grading and classification systems, as well as online review sites, in enhancing service levels and meeting consumer needs. The report also examines the front office functions of an organization, highlighting key roles and attributes, and concludes with the importance of quality service in attracting and retaining customers. References to relevant academic sources are included to support the analysis.

Managing
Accommodation Services
(Part 1)

Table of Content
• Introduction
• The scale and size of accommodation services
• Different forms of ownership
• Role of grading, classifications systems and online review sites
• The front office functions of organisation
• Key roles within front office department
• Conclusion
• References

Introduction
Hospitality industry is a very broad term in service industry which
connects with lodging, event planning and transportation, cruise and
travelling different services related to tourism industry. In hospitality
industry accommodation services also associated with it that works for
providing services of housing but no guarantee. It is responsible for
helping and giving advice for housing in a area.

The scale and size of
accommodation services
Table 1: Measurement of Quantity in context of Hotel of UK in which
one, two, three, four and five star hotel.
1 star 2 star 3 star 4 star 5 star Total
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
50000
7981 8382 10878 9369 8390
45000
Number

Cont...
Table 2: No. of hotels in UK in comparison to other countries.
United Kingdom USA Malaysia Thailand Russia
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
50000
45000
7117 7351
4219 5000
Number of hotels

Cont...
Table 3: Quantity of hotels with no. of bedrooms.
0-100 101-200 101-300 More than 300
0
1
2
3
4
5
6
7
8
9
8
7
6
3
Number of Hotels

Cont...
Table 4: Number of hotels compared with number of B&Bs in United
Kingdom.
Hotels in UK Marriott (Bed and breakfast)
0
10000
20000
30000
40000
50000
60000
50000
35000
Total number

Different forms of ownership
There are different types of ownership in accommodation services with
their advantages and disadvantage that are as follows:
Types of ownership Description Advantages Disadvantages
Limited Company In limited company,
liability of potential
members is limited that
invested or guaranteed
by for the company
(Brown, and Osborne,
2013). These owner ship
is limited by share or
guarantee and divide into
public and private
company. In case of
Holiday inn that is a
private limited company.
The main advantage
before Hotel holiday
inn is that in private
limited company
financial liability of
shareholder should
be limited for their
shares ( Cohen and
Olsen, 2015.).
The main
disadvantage is that
company before
private limited
company is that it can
not sold it shares to
public stock exchange
which impacts
negatively on
profitability level of
Holiday inn because
there is limited growth
and restricted in no. of
shareholder.

Cont...
There are various types of purchasing options before Holiday inn with
their advantages and disadvantage in perspective of Hotel holiday inn
that are as follows:
Method of Purchase Advantages Disadvantages
Bank loan Bank loan is best method to
borrow money to expand their
market share at less risk and
enlarge business opportunities.
On other hand there are some
disadvantages also in which
their interest rates are high in
comparison to other sources of
borrowing money(Idziak,
Majewski and Zmyślony,
2015).. If company fail to
repay their money at
appropriate time they impose
high penalties on them.

Role of grading, classifications
systems and online review sites
The trend of travelling rises day by day and to compensate needs and
wants of consumers hotel industry have to expand in their service level.
People visit frequently in various countries and in that various grading,
websites and information portal plays very major role in organisational
development.

Cont...
There are some obligatory services that Hotel holiday inn have to
provide their consumers that are as follows:
• Essential
• Basic
• Nice to have
• Luxury
• Hyper luxury

The front office functions of
organisation
In hospitality industry services and serving style plays very major role
to give delighted experience to their consumers. In that industry when
an consumer enter into a hotel it has lot of queries and to solve them,
there are front office which give all information and database to solve
them in proper manner.