Analysis of Managing Accommodation Services: The Savoy Hotel Report

This report provides an in-depth analysis of managing accommodation services, focusing on The Savoy Hotel. It begins with an introduction to the accommodation sub-sector and the chosen case study, The Savoy Hotel, outlining its history and architectural style. The main body of the report is structured into four tasks. Task 1 covers the scale and size of accommodation services, various ownership types, and the role of categorization and digital review portals in guest searches. Task 2 examines the functions of the front office in different accommodation settings (hotels, resorts, and guest houses), followed by an analysis of the front office's role in achieving business objectives at The Savoy Hotel, including guest service, record-keeping, and the importance of technology. Task 3 focuses on the primary functions of the housekeeping department at The Savoy Hotel, emphasizing cleanliness, aesthetic upkeep, and maintenance. It also explores the significance of predicting guest supply demands and the interrelationship between housekeeping and other departments. Finally, Task 4 addresses the importance of planning maintenance and repair work to minimize guest disruption and the value of security in an accommodation establishment, concluding with an overview of the accommodation sector's significance.

Managing
Accommodation
Services

Contents
INTRODUCTION...........................................................................................................................2
MAIN BODY...................................................................................................................................3
TASK 1............................................................................................................................................3
P1 Scale and size of accommodation services in the hospitality sector.................................3
P2 Expatiation of several kinds of ownership present to the accommodation services.........5
P3 The contribution of categorization and digital review portals when potential guests search
for accommodation services...................................................................................................6
TASK 2............................................................................................................................................6
P4 Function of front office in context of three different accommodation service provider...6
P5 Analysis of primary functions of front office department in attaining business objectives of
the company............................................................................................................................8
TASK 3............................................................................................................................................8
P6 Primary functions of Housekeeping department at The Savoy Hotel...............................8
P7 Significance of prediction guest supplies to assure presence of adequate supply to meet
demand...................................................................................................................................9
P8 Significance of interrelationship between housekeeping and other divisions to meet
organisational objectives at The Savoy Hotel......................................................................10
TASK 4..........................................................................................................................................11
P9 Significance of planning maintenance or repair work to lower guest disruption............11
P10 Value of security in an accommodation establishment.................................................11
CONCLUSION..............................................................................................................................11
REFRENCES.................................................................................................................................13

INTRODUCTION
The accommodation sub-sector is a component of the accommodation and food services
sector. This sector offers short term accommodation services such as lodging to personal and
business travellers and other consumers of the hotel industry. This report is based on the
accommodation industry. The hotel organisation selected for this report is the UK based luxury
hotel The Savoy Hotel. The hotel was opened in 1889 and the architectural style of the hotel is
Art Deco. It is one of the most famous British hotel as many international celebrities have stayed
at the hotel. Different kinds of accommodation services present in the hospitality industry are
described in this report. Functions of the front office division and role of this division in attaining
business objectives is also given in this report. Role of housekeeping division in offering
superior accommodation services is also given in this report along with interrelationship between
housekeeping and other divisions of the company. Duty of planning maintenance and repair
work in lowering guest disruption is also given in this report. Significance of security in context
of Savoy Hotel is also provided in this report.
MAIN BODY
TASK 1
P1 Scale and size of accommodation services in the hospitality sector
Covered in PPT
P2 Expatiation of several kinds of ownership present to the accommodation services
Covered in PPT
P3 The contribution of categorization and digital review portals when potential guests search for
accommodation services.
Covered in PPT
TASK 2
P4 Function of front office in context of three different accommodation service provider
Front office in case of the accommodation service industry is defined as the region of the
establishment first arrive and make contact with the hotel employees which includes receptionist.
This area is also refereed to as the reception area. Front office has different functions in different

types of accommodation provider. Functions of the front office in relation to different type of
accommodation provider is given below:
Functions of front office in hotel
Creating guest database: This function of the front office includes building accurate record of
consumer database which includes their check in and check out time along with their payment
and additional charges (Guizzardi, Pons and Ranieri, 2019).
 Ensuring guest satisfaction: This role of the front office department revolves around
communicating with guests and assuring maximum satisfaction by eliminating
disruptions.
 Ensuring effective internal communication: This function of the front office department
revolves around communicating with internal employees in order to increase consumer
satisfaction and ensure smooth functioning of daily activities at the hotel.
Functions of front office in resort
 Welcoming and registering guests: It is the duty of the front office at a resort to
welcoming employees and registering guests according to procedure which usually
focuses on the theme of the resort such as beach themed resorts.
 Assigning accommodation: The front office department is tasked with assigning
accommodation according to the budget and choice of the consumers. In addition to this
the front office also takes into account various special requests.
 Informing guests: It is the duty of the front office to inform consumers about various
activities conducted at the resort and recommend them recreational activities which suits
their taste (Polo Peña and et. al., 2016).
Functions of a front office in guest house
 Booking guests: One of the main functions of the front office department at guest house
is centred around welcoming guests in an informal manner and providing them suitable
accommodations.
 Providing beverage to guests: Front office of a guest house is tasked with offering
consumers beverage in order to make them comfortable and ensure their booking in the
establishment.

 Dealing with guest enquiries: The front office department of a guest house is tasked with
handling consumer enquires so that their comfortable stay at the hotel is not interrupted
by any disruption.
P5 Analysis of primary functions of front office department in attaining business objectives of
the company
The front office department conducts various functions at The Savoy Hotel so that the
company gains success and attains organisational objectives. Functions of the front office
department at The Savoy Hotel are provided below:
Guest service
This function of the front office department focuses on providing satisfactory services to
the consumer by understanding their requests and needs. Front office department at the Savoy
Hotel conducts this function by making continuous contact with the consumer and co-ordinating
with every employee at the Hotel to provide satisfactory services to the consumers (Cerutti and
et. al., 2016). This function of the front office department helps the Hotel attain their business
objective by maximising satisfaction of the consumers and ensuring their revisit. This increases
profitability of the establishment which aids to completion of business objectives.
Guest History and Records
This duty of the front office department includes maintaining precise record and history
of each consumer. The front office department at The Savoy Hotel maintains precise and
accurate record of each consumer which outlines their likes and dislikes. This record includes
their history with the hotel and feedback provided by the consumer. This task of the front office
department helps the respective establishment attain their business objectives by increasing
consumer revisits and satisfaction. The firm is able to provide services which exceed consumer
expectations with the help of such records which increase profitability and positive brand image.
Conclusion: The front office department conducts various functions for growth and
development of the establishment as it increases consumer satisfaction and creates positive brand
image of the company. The Savoy hotel needs to utilise technology in order to increase the speed
of their functions conducted by the Front office department (Harkison, 2018). This will helps the
company increase profitability and gain success in various business endeavours.

TASK 3
P6 Primary functions of Housekeeping department at The Savoy Hotel
Cleanliness
This function of the housekeeping department focuses on ensuring high standards of
cleanliness in the establishment. The housekeeping department utilises advanced technology to
swiftly finish the process of cleaning rooms after the consumer has checked out from the hotel
and cleaning the surrounding are of the Hotel rooms such as lobby area and stairs in a way which
does not disturb employees. This function of the housekeeping division helps the company create
clean atmosphere in the hotel which is a factor which affects the views of the consumers about
the hotel (Walter and et. al., 2016). The Savoy Hotels has been able to create positive brand
image with the help of clean establishment and accommodation services.
Aesthetic upkeep of rooms
The housekeeping division is tasked with maintaining aesthetic looks of their rooms. The
housekeeping department at The Savoy Hotel conducts this function by ensuring that interior of
each room matches the aesthetic associated with the room. The department ensures that premium
rooms have luxurious aesthetic while family suits are safe for consumers travelling with family.
The company is able to attain their genuineness objectives with the help of this function of the
housekeeping division as the guests gain expectational aesthetic experience in their rooms which
increases brand value and consumer revisits of the company.
Maintenance
This function of the housekeeping department includes maintaining various products by
the company and ensuring that each consumer is provided services and products which they are
paying for. Ensuring availability of stock products such as complimentary products and assuring
that technological services offered by the company are working effectively. This helps the
company provide expectational services to their consumers which ensures attainment of
organisational objectives of the respective Hotel (Ye, and Vu, 2018).
P7 Significance of prediction guest supplies to assure presence of adequate supply to meet
demand
The staff available at the Hotel predicts demand of guest supply in order to meet the
demands with adequate supply of products. The executive housekeeper is tasked with the

responsibility of storing, providing and replacing different types of linen inventories such as bed
sheets pillow cases and many other types of linen inventory. Predicting future demand of linen
inventories helps respective hotel establishment ensure that every consumer is given high quality
linen products. This process helps the company manage shortage of linen products effectively.
The company is able to provide hygienic services to their consumers with the help of this process
during busy schedules (Vukasović and Mihač, 2021). In addition to this the company is able to
maintain extra inventory stock in case of emergency and ensure smooth functioning of the
company all year round.
P8 Significance of interrelationship between housekeeping and other divisions to meet
organisational objectives at The Savoy Hotel

TASK 4
P9 Significance of planning maintenance or repair work to lower guest disruption
Accommodation service providers plan maintenance and repair work in order to ensure
minimum disturbance is given to the guests. This practice is adopted by The Savoy Hotel and is
highly beneficial to the company. The main advantage of planning repair work is that daily
operations of the hotel are not interrupted and daily tasks are not delayed. Consumers are given
swift response which acts as a deciding factor in their satisfaction. In addition to this, planning
repair work helps the company reduce accidents in the establishment as the are surrounding some
large repair work is closed off temporarily. Another benefit is that the privacy of the consumers
is not lowered as the company assigns rooms to the consumers which do not require any repair
work. Absence of planned repair and maintenance scheduled will result in increased consumer
disruption which reduces consumer satisfaction and erode brand image of the company. In
addition to this daily business operations conducted at the company are also disturbed by
unplanned repairing tasks (Ye, and Zhou, 2019). This leads to delay in activities which
negatively impacts consumer experience and diminishes reputation of the hotel.
P10 Value of security in an accommodation establishment
Security is one of the primary factors which play a deciding role in decision making
process of the consumer. Accommodation establishment are the main target of terrorists attacks.
This is the reason which has increased consumer concern about security in such business
establishment. The Savoy Hotel has adopted high security cheeks in order to ensure that any
criminal activity is not conducted at the premise of the company. Apart from this
accommodation service providers maintain direct contact with local security authorities in order
to gain help in emergency situations (Harkison, Hemmington and Hyde, 2018). Security issues
related to accommodations not only include the threat of criminal activities but concerns about
privacy of the consumers. Consumers prefer accommodation service providers which offer high
level security services as security and safety is highly valued by the consumer.
CONCLUSION
From the above report it is determined that the accommodation providers is a significant
contributor to the growth and development of service sector industry. The front office

department plays an important role in growth and development of an organisation. Business
organisations need to ensure that their front office services are provided effective technology for
their continuous progress. Housekeeping department plays an important role in development of a
business organisation and helps the company provide exceptional consumer services. The
housekeeping department is interrelated with various other business department and conducts
business functions in collaboration for the growth of the firm. Planned repair work reduces guest
disruption while maximising consumer satisfaction which is highly beneficial for an
organisation. Security is a major issue which affects decision making of the consumer.

REFRENCES
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489.
Polo Peña and et. al., 2016. Online marketing strategy and market segmentation in the Spanish
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Cerutti and et. al., 2016. Assessment methods for sustainable tourism declarations: The case of
holiday farms. Journal of Cleaner Production, 111, pp.511-519.
Harkison, T., 2018. The use of co-creation within the luxury accommodation experience–myth
or reality?. International Journal of Hospitality Management, 71, pp.11-18.
Walter and et. al., 2016. Two pathways through adversity: Predicting well‐being and housing
outcomes among homeless service users. British Journal of Social Psychology, 55(2),
pp.357-374.
Ye, B.H., Luo, J.M. and Vu, H.Q., 2018. Spatial and temporal analysis of accommodation
preference based on online reviews. Journal of Destination Marketing &
Management, 9, pp.288-299.
Vukasović, T. and Mihač, V., 2021. Trends in the Online Booking of Hotel Accommodation.
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Hospitality Management, 76, pp.29-38.
Harkison, T., Hemmington, N. and Hyde, K.F., 2018. Creating the luxury accommodation
experience: case studies from New Zealand. International Journal of Contemporary
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