Accommodation Service Sector: Front Office and Classification Report

This report provides an overview of the accommodation service sector, examining its size, growth, and classification systems, including 1 to 5-star hotels. It presents data on hotel numbers and room counts in the UK and London. The report delves into different forms of ownership applicable to accommodation services, such as sole trader, partnership, and company structures, as well as various purchase methods like cash, loans, and franchises. It also explores hotel grading systems, outlining requirements for different star levels, from essential to hyper-luxury. Furthermore, the report details the function of the front office department, its roles, and the services it provides, including reservation management and guest assistance, emphasizing its importance in shaping customer experience and the hotel's image. The conclusion highlights the front office's role in attracting customers and improving their experience.

PART 1(LO 1 AND
LO 2)

THE SCALE AND SIZE OF
ACCOMMODATION SERVICE SECTOR
• Accommodation service sector provide the customers with the various
services that consist of lodging and food facilities.
• The size of accommodations services sector is based on the rooms
provided by the service provider.
• Accommodation service sector is growing rapidly due to increase ion
the size and scale of this sector there are different kinds of hotels such
as 1 star, two, three, four and five which help in attracting more
customers towards the hotel.

CONTINUE….
Particular Hotels in year 2015 in UK
One star hotel 9
Two star hotel 542
Three star hotel 1,697
Four star hotel 771
Five star hotel 92

CONTINUE….
Particulars Hotels in London (2015)
One star hotel 300
Two star hotel 475
Three star hotel 4022
Four star hotel 1634
Five star hotel 157

CONTINUE…
Particulars Number of hotels in different
areas of UK
England 2325
Scotland 278
Wales 165
Northern Ireland 27

CONTINUE ….
Particulars Number of hotel rooms in
London as of 2015
1 star 9000
2 star 11018
3 star 20011
4 star 51158
5 star 16797

DIFFERENT FORMS OF OWNERSHIP
APPLICABLE TO ACCOMMODATION
SERVICES
• There are different forms of ownership which are applicable to different
accommodation services.
• It consist of followings:
• sole trader
• partnership
• Unincorporated association
• Company

DIFFERENT PURCHASE METHODS
• There are different purchase options which consist of followings:
• Cash purchase
• Bank loan
• Franchise
• Family loan
• Joint purchase with friends/ family/ business associates
• Re- mortgaging the home

GRADING AND CLASSIFICATION SYSTEM
• Grading system is used by hotel in order to provide the customer with
information regarding the level of services provided
• The hotel are graded on the scale of 1 to 5 star in which 5 star is the
highest grade provided to the hotel and indicate that is the best hotel
and is luxurious hotel.
• One star is the lowest grade and indicate that the hotel provide basic
accommodation.
• The grading are provided on the basis of services provided by Hotel it
includes essential, basic, Nice to have, luxury and hyper luxury.

CONTINUE…
Requirements Provided
Essentials Essentials items for the guest consist of
towels, waste-basket, clock, space for
clothes, basic toiletries, food etc.
Basic Internet, adequate safety or security,
comfortable beds etc.
Nice – to- have Complementary breakfast, shampoo &
conditioner, body lotion, laundry bag, tea
& coffee, slippers, extra pillows and
blankets.
Luxury Fitness centre, breakfast and meal
anytime, complementary city pickups and
drop off services,
Hyper – luxury Luxurious furniture, room with swimming
pool, spa facilities in room etc.

THE FUNCTION OF FRONT OFFICE
DEPARTMENT AND TYPE OF SERVICES
COVERED UNDER THIS DEPARTMENT
• Front office department act as a public face of the hotel. They provide
assistance to guest during their stay
• . It refers to the reception area or the core operation department of the hotel.
• The employees that work in the lobby are also part of the front office as they
deal with guest directly.
• . It includes various function where there is direct contact with the guests.
• The functions performed by front office department includes reservation of
rooms for the guests providing them services relating to their needs.

DIFFERENT ROLES FOUND IN THIS
DEPARTMENT
• Front office manager
• Reservation manager
• Front office supervisor
• Front office cashier
• Receptionist
• Night manager
• Night clerk