Mantra Hotels Front Office Recruitment and Retention Research Report

This research report, based on a case study of Mantra Hotels (Accor Group), investigates the issues in the recruitment process of the Front Office Department. The study analyzed human resource management practices, employee satisfaction, and retention strategies within the hotel. The research involved 50 employees who participated in a survey using a 5-point Likert scale. The findings revealed that a majority of employees were dissatisfied with HR policies, leading to challenges in recruitment, selection, and retention. The study also found a correlation between employee satisfaction and HR management elements, highlighting the importance of effective recruitment and retention strategies. The report includes an analysis of the current work culture, organizational policies, and the support employees receive from their managers. The research concludes with recommendations for improving recruitment processes and employee retention within the hotel. The report also includes a literature review, methodology, findings, and conclusions, providing a comprehensive overview of the challenges and potential solutions for the hotel's human resource management.