Accounting's Influence on Decision-Making: Mandarin Oriental Case

This report investigates the crucial role of accounting in the decision-making processes within the hospitality sector, using the Mandarin Oriental Hotel as a detailed case study. The research employs a quantitative approach to analyze the importance of accounting systems for organizational growth. The report includes an introduction, literature review, research methodology (including data collection methods and ethical considerations), data analysis, and recommendations. The study aims to identify the impact of accounting on the Mandarin Oriental Hotel's strategic planning, financial disclosures, and overall performance. The objectives include determining the purpose of accounting, analyzing its requirements in decision-making, identifying barriers, and suggesting effective financial disclosure methods. The research questions address the purpose of accountancy, essential requirements of accounting techniques, barriers influencing decision-making, and the effects of recommendations on financial data disclosure. The report also examines the significance of the research in improving the internal efficiency of the hotel, providing insights into revenue and expense management. The structure of the report is designed to provide a comprehensive analysis, from the introduction to recommendations, providing valuable insights into the application of accounting principles in the hospitality sector.

To investigate the role of accounting in
decision-making process under hospitality
sector: A case study on Mandarin
Oriental Hotel

ABSTRACT
The research is based on highlighting various essential parts which will be helpful in analysing
the adequate requirements of accounting in decisions making in the hospitality sector. To have
an efficient growth in an organisation the main role is played by accounting system of that entity.
In the present report there will be discussion based on importance of accounting system in the
hospitality industry. Mandarin Oriental Hotel was established in the 1876 at Bangkok by the two
America citizens such as Captain Atkins Dyer and William West. The research will be based on
Quantitative approach which is known as the positive paradigm. Here, the researches made
analyses over various theories and hypothesis and then observation was made to have the
adequate outcomes from such researches which will be beneficial as to have the most adequate
statistical data. Here, the researchers will conduct the primary research over the managerial
professionals in Mandarin Oriental hotel as to have the most adequate information regarding the
problems and issues of them.

TABLE OF CONTENTS
COURSEWORK 1...........................................................................................................................4
CHAPTER 1: INTRODUCTION....................................................................................................4
Background.............................................................................................................................4
Overview................................................................................................................................4
Aim and objectives.................................................................................................................5
Research Questions................................................................................................................5
Rational...................................................................................................................................6
Significance of research.........................................................................................................6
Research structure..................................................................................................................7
COURSEWORK 2...........................................................................................................................9
CHAPTER 2: LITERATURE REVIEW.........................................................................................9
CHAPTER 3: RESEARCH METHODOLOGY...........................................................................10
Research approach................................................................................................................10
Research Methods................................................................................................................10
Research design....................................................................................................................10
Data collection......................................................................................................................10
Ethical issues........................................................................................................................10
Reliability and validity.........................................................................................................11
Limitations............................................................................................................................11
Appropriateness of research design......................................................................................11
CHAPTER 4: DATA ANALYSIS................................................................................................15
CHAPTER 5: RECOMMENDATION..........................................................................................21
REFERENCES..............................................................................................................................22
BIBLIOGRAPHY..........................................................................................................................24
APPENDIX....................................................................................................................................25

Topic: To investigate the role of accounting in decision-making process under hospitality
sector: A case study on Mandarin Oriental Hotel
COURSEWORK 1
CHAPTER 1: INTRODUCTION
To have an efficient growth in an organisation the main role is played by accounting
system of that entity. In the present report there will be discussion based on importance of
accounting system in the hospitality industry. However, the research will be based on a case
study over Mandarin Oriental hotel group which will be go through various process. There will
be examination based on various aims and objectives as well as data analysis on the basis of
questionnaires. Therefore, it will be suggested to the professional at this hospitality business to
implicate the use of accounting to have the adequate improvement in the firm's performance.
Background
The research will be based on various benefits of accounting techniques which will be
helpful for developing the appropriate and accurate strategies for business activities. However, it
can be said that with the help of such analysis the professionals at hospitality sector will have
proper knowledge and understand the importance of this research. The managers at Mandarin
Oriental Hotel group will be helpful as they will have the most appropriate operational activities
as well as enhancement in their efficiency to meet the short terms as well as long terms
liabilities.
Overview
Mandarin Oriental Hotel was established in the 1876 at Bangkok by the two America
citizens such as Captain Atkins Dyer and William West. Thereafter, the business has unique
growth which represents that they have become the most popular hotel chain in the world and
have various branches in America, Asia and Europe. Currently the firm is having more than 80
million USD revenue every year with the most efficient workforces. However, in accordance
with such operations it can be said that there will be unique growth of the entity as if the
managerial and accounting professionals implicate various accounting techniques in their
strategic plans (Noval and Stahl, 2017). To have the efficient increment in the revenue of the
entity it is necessary to have the appropriate records of all the transactions as well as have unique
hospitality services that will be profitable and attractive to consumers.

Organisation Mandarin Oriental Hotel
Location Bangkok
Directors Captain Atkins Dyer and William West
Aim and objectives
To have the most effective research it is essentially required to have accurate aims and
objectives.
Aim: To analyse the favourable and unfavourable impacts of accounting system in decision
making process of Mandarin Oriental Hotel.
Objectives:
1. To identify the main purpose of accounting in hospitality sector.
2. To analyse the requirement of accounting in decision making process.
3. To determine the loopholes and barriers incurred while strategic planning.
4. To suggest the most effective method of disclosures of financial accounts.
Research Questions
In the present research there are several targets and objectives which are determined by
the researchers. However, there will be analysis of various questions which will be helpful for
the entity and researches to have accurate reasons behind the operations of accounting
techniques. The questions which will be helpful in carrying an effective research are as follows:
1. What will be effective purpose of accountancy in hospitality sector?
2. What are the essential requirements of accounting techniques in hospitality firms?
3. What are the main barriers and factors which influence the decision making process and
strategic planning?
4. How recommendations will have effects over having the adequate disclosure of financial
data set of a firm?

Rational
To identify the main rational behind the operations of the business there are various
reasons to behind conducting such industrial analysis. There have been various obstacles, issues
and barriers to managerial professional in Mandarin Oriental Hotel which are to be gathered,
analyses and resolved (Bräuning and et.al., 2017). However, the motive behind organising the
research is to identify such problems and suggest the most adequate and suitable solutions to the
professionals at entity in terms of implicate the changes and understand the main purpose of
accounting system.
What: It has been observed that there are several obstacles in terms of recording the
transactions, records of all the consumers, clients and employees in the firm as well as revenue of
expense incurred over them (Graham and et.al., 2017). On the other side, the obstacles arise in
terms of revenue generations as well as meeting the debts of the entity which denotes the ability
and efficiency of the firm in meeting the operational activities.
Why: It is analysed that Mandarin Oriental Hotel has poor operational performance,
lower sales and revenue generation each year. Therefore, it will be required that there is need to
have better operational performance which will e helpful in terms of enhancing the performance
of organisation (Pollanen and et.al., 2017). However, such issues arise because of inappropriate
implication of accounting techniques for deciding the expansion and operational costs. In this
regard it can be said that there is need to have implications of accounting tools and techniques
which will determine the revenue and expenses as well as costs incurred in each pieces of work.
How: To present the effective solutions as to have the adequate increment in the
operational performance of Mandarin Oriental Hotel. There is need to introduce budgeting and
forecasting as well as financial disclosure techniques which will be beneficial to resolve such
issues (Warren and Jones, 2018). Here, the researchers will conduct surveys over the internal
stakeholders of the firm and facilitate them the most effective and adequate business solutions to
prevent them from the financial drawbacks.
Significance of research
The research will be helpful for improving the internal efficiency of Mandarin Oriental
Hotel as to have accurate and effective decision regarding revenues and expenses of the entity.
The implications of the unique ideas and expansion or operational changes will depend over the

financial outcomes which will be relevant with authenticated and reliable data. In addition to
these there will be fruitful growth revenue generation as the professionals will have informations
regrading the costs and expenses as well as level of operational activities which are need to be
performed (Evans and Brown, 2017). This research will be beneficial for the entity in terms of
analysing the proper use and advantages of accountancy in terms of performing the business
activities.
Research structure
The research will be based on various chapters which has their main role in analysing the
issues as well as importance of implicating the accounting techniques in the business operations.
Therefore, the study of such factors will make the adequate identifications issues which are need
to be resolved and overcome.
Chapter 1 Introduction: In this chapter there will be discussion based on background and
overview of Mandarin Oriental Hotel which represents the operational activities and the
efficiency of this hospitality sector in terms of meeting goals (Zervas, Proserpio and Byers,
2017). This part contains the initiative of the research process which will be based on aims and
objectives as well as rational and significance of the research. On this indicative part there has
been proper consideration of all the information regrading the operations of firm as well as of
research.
Chapter 2 Literature review: In accordance with this part there will be discussion based
on ideas and thoughts of various authors which have an appropriate debate over the implication
of accounting techniques in the hospitality sector as to improve the decision making process. The
discussion will reflect the clear examination over the current trends and the market requirements
which are need to be implicated by the firm to have fruitful developments.
Chapter 3 Research methodology: This part indicates various methods and approaches to
be implement to facilitate the adequate research. However, there will be discussion based on
various operations as well as activities which are need to be performed and analysed by the
professionals. However, in this p[art there will be discussion base on the approaches, methods,
designs etc. of the research which will be helpful for better execution as well as succession of the
research.

Chapter 4 Data Analysis: This is the qualitative examination of the various issues and
obstacles on which the researches will conduct a survey over the professionals in Mandarin
Oriental Hotel which will be helpful for the business operations. In addition to this there will be
fruitful analysis by primary and secondary researches. However, it will be beneficial for the
entity to analyse the current market requirements as well as the obstacles faced by professionals
in performing their duties and jobs.
Chapter 5 Recommendations: In this part there will be fruitful suggestions and advices
were presented to the managers and accounting professionals at Mandarin Oriental Hotel to have
the appropriate improvement in the business operations. However, the recommendation will be
based on data or infractions gathered and analyse by the researches it will have the favourable
impacts over introducing the operational tasks of business.

COURSEWORK 2
CHAPTER 2: LITERATURE REVIEW
To implement the accounting techniques and measurements tools in the business which
will be helpful for the entity to have increment in the revenue, efficiency as well as satisfactory
level of services to the stakeholders. In accordance with Anderson and et.al., (2017), business
must implicate the reporting technique in the operational routine which will be helpful for them
in terms of having the appropriate control and execution over all the departments which are
relevant with the costs and expenses incurred by the professionals.
Georgiev, (2017) stated that, the use of reporting technique will be helpful for the growth
of entity in terms of having the appropriate control over the income and expenses incurred in per
task. It helps the managers in terms of making the adequate financial analysis based on the
various ratios which determines the growth, efficiency and profitability of the entity. However,
in accordance with the operations held in hospitality sector there will be various components
which are need to be overcome and managed by the professionals.
As per the views of Burgess, (2017) the financial disclosure are need to be made by firm
which will have the prospective impacts over capital structure of the firm. The presentation of
these financial report will be beneficial in terms of attracting the large numbers of investors to
the firm. It will be beneficial as the entity will have the enough amount of funds which are to be
utilised by them to meet the operational requirements of the firm.
In accordance with Noval and Stahl, (2017), there are several ways on which the firm
will have the benefits on implicating the accounting techniques. There is need to prepare the
forecasting tables, budgets on each piece of work such as sales, purchase and production. It will
be helpful for them to have the better business operations.

CHAPTER 3: RESEARCH METHODOLOGY
Research approach
The research will be based on Quantitative approach which is known as the positive
paradigm. Here, the researches made analyses over various theories and hypothesis and then
observation was made to have the adequate outcomes from such researches which will be
beneficial as to have the most adequate statistical data (Bräuning and et.al., 2017). However, it
will be beneficial for the entity in terms of having the most appropriate results to any issues and
obstacles in the firm.
Research Methods
The main philosophy of the research is based on the observation of the outcomes over the
facts and quantitative analysis of an issue (Graham and et.al., 2017). However, it will be
beneficial for the entity in terms of having the most adequate and outcomes and analyse the
fruitful step to be taken for the operations of the business.
Research design
There has been identification of the problems and obstacle in successful implications of
accounting techniques in business (Pollanen and et.al., 2017). The research will highlight
Exploratory techniques where the adequate discussion will be based on the issues faces by
professionals in the unit as to have better control over the financial health of entity.
Data collection
There will be examination of the operations of the business which will be belongs to the
adequate data gathering. It includes various techniques of methods for the collection of the data
such as primary sources and secondary sources (Warren and Jones, 2018). Here, the researchers
will conduct the primary research over the managerial professionals in Mandarin Oriental hotel
as to have the most adequate information regarding the problems and issues of them. The data
will be gathered and analysed by them to facilitate the most appropriate solutions to their
obstacles.
Ethical issues
To have the legal approval of the research there will be presence of authenticated sources
which references that the research is legal and based on serious issues. It will be helpful to have

the involvement of ethics in the research which in context with help in making the most reliable
and viable information (Evans and Brown, 2017).
Reliability and validity
In accordance with the proper citation and referencing of the data presented in the
research will bring it an authenticated view which are need to be meet and managed by the
professionals. However, it represents the validity of the research (Zervas, Proserpio and Byers,
2017).
Limitations
The research over these issues need to have more time as it is the most important issues
which is need to be resolved and analysed by the professionals of the firm. The study over the
internal accounting environment of Mandarin Oriental Hotel which is need to have more time.
Therefore, due to limited duration the researchers has analysed all the major issues while some
minor issues are not covered.
Appropriateness of research design
The research is based on the well structured methods which includes all the operations on
systematic method. However, here the researchers took period of 4 days to conduct the research
and cover all the required assessments which are listed in the below listed Gantt charts on the
different level of activities: