This report presents a usability analysis of the Ace Hardware website, focusing on human factors in system design. The study involved user testing with six participants who interacted with the website to complete specific tasks, such as creating an account, logging in, selecting and adding items to a shopping cart, and placing an order. Data collection methods included observation of user interactions and questionnaires to gather feedback on ease of navigation, clarity, responsiveness, and overall effectiveness of the website. The report details the evaluation methodology, task results, findings, and recommendations for improving the website's usability features. Key areas of focus included the signup process, login functionality, product selection, and the checkout process. The study aims to provide insights into user experience and suggest improvements for the Ace Hardware website to enhance its user-friendliness and overall customer satisfaction.
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