Report: Managing Business Activities to Achieve Desired Results

This report delves into the multifaceted aspects of managing business activities to achieve desired outcomes, focusing on the operations of ABC Company. It explores the interrelationship between different business processes, including operations, management, and support, and their alignment with organizational goals and objectives. The report outlines methodologies for mapping processes, such as the DMAIC approach, to ensure effective goal attainment. It also examines quality gateways, the importance of setting SMART objectives, and the implementation of systems for monitoring and control. Furthermore, the report addresses quality standards, risk assessment, health and safety regulations, and the promotion of a quality culture within the organization. The report provides a comprehensive overview of how businesses can effectively manage their activities to ensure success in a competitive market.

MANAGING BUSINESS
ACTIVITIE TO ACHIEVE
RESULTS

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK1.............................................................................................................................................3
1.1) Interrelationship between the different processes and the functions of the organisation....3
1.2) Methodology used to map the process to the organisation's goals and the objectives........5
1.3) The output of the process and the quality gateways............................................................6
TASK2.............................................................................................................................................7
2.1) Plans to promote goals and objectives for own area of responsibility................................7
2.2)SMART objectives related to the alignment of the people and other resources...................8
2.3)Appropriate system to achieve the objectives.......................................................................9
2.4)Work activities in meeting the operational plans through effective monitoring and control.
.....................................................................................................................................................9
TASK3.............................................................................................................................................9
3.1) A system to manage and monitor the quality standards......................................................9
3.2)Quality culture to ensure monitoring, evaluation and development...................................10
3.3)Recommend improvements which align with organisation's objectives and goals which
results in the improvement........................................................................................................10
3.4) Report on the wider implications of the proposed changes within the organisation.........12
TASK4...........................................................................................................................................12
4.1)Risk assessment required by the legislation, regulation and organisational requirements
ensuring appropriate action is taken..........................................................................................12
4.2)Health and safety regulation and legislation applicable in the work situation and correct
and effective application...........................................................................................................13
4.3) Systematic review of the organisation's health and the safety policies.............................13
4.4)Carry out Practical applications of the health and the safety policies in the workplace.....14
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Management is the very important part in every aspects from home to international level
as a lady handles and tackle the situation at home similarly the need of management arises in the
operations of the business as well. Every related things of the organisations has to b managed
very effectively as to attain the objectives of the firm. All the resources-land, materials,
equipments, tools, money and the manpower of the organisations. To manage the business is the
most important element of the firm as to establish and grow itself in the competitive market. The
major part that the business has to consider is to research and examine the market where the
business is to be established and the target group of the organisation. The firm also has to create
various opportunity in the market as employment and potential growth (Abu-Saifan., 2012).
Management is mostly the action of making and getting the things done through other people in
an appropriate and in effective manner. There are many actions that has to be followed as to
accomplish the organisational goals. The organisation has to appoint many of the people as to
run the business in an appropriate manner and to get sustained in the market of the competitions.
TASK1
1.1) Interrelationship between the different processes and the functions of the organisation.
Functions and process of ABC Company
The collection of various activities and tasks of products and the services are included in
the business process that the organisation provides to the customers. ABC Company indulges in
the three types of the business process they are, the operations process, management process and
the supporting process. The management process of the organisation always lies upon the system
operations and they are managed in strategies manner and also the incorporation of the corporate
governance. In the management of the organisation the strategic planning is very essential as
because the organisation has to do certain plans that are related to the operations of the firm and
also to guide in the sustainability of the organisation in the market. As to cope up with the risk
factors of the environment the strategies has to be made and they must be followed in an
effective manner (Achtenhagen, Melin and Naldi., 2013.). All the problems like the risk factors
the business plan the management the finance the quality control all are the factors that can be
handled with the strategic plan that has been developed by the organisations.

Operations process is the most important process in the ABC Company as because the
organisation's main objective is the its effective operations that is the passengers transportation
facility with fast safe and comfortable manner.
Business process of the organisation is to avail various services to the customers as to add a
value to its services that is been provided to the customers.
The organisations does activities that act as the support system to the firm and do the
management of the human resources and recruitment and the development of the technology.

1.2) Methodology used to map the process to the organisation's goals and the objectives
Every organisation has to know what all are the basic purposes, principles and the values
of it. The mission statements is a written statement which tells the reason of the organisation's
existence, an it also defines the needs and the questions that answer its aliveness.
The objectives of the organisation is to attain the value by availing the best possible
services by them to the customers of the society in global market (Ahi and Searcy., 2013. ). It is
used to resolve all the problems that arises in the services and the products that is been delivered
by the organisation to the customers.
ABC Company follows few step to map the process that is the DMAIC as to attain its
goals and the objectives. D(Define stage) is the phase where the organisation defines the
objectives and the goals. The firm with the goals its requirements also defines in this stage.
 M (Measuring stage) is the phase where the data of the related processes are to be
collected so that the organisation can carry out its performances through that resources.
This phase also helps the organisation to break down its goals and objectives to find out
the cause of the issues.
 A (Analysis phase) is the stage where the organisation has to analyse the data that has
been collected and they are measured in an effective manner so that the operations that
the organisation is performing can be effect in positive manner. With the help of the
diagrams and chart the firm verify the root causes of the problematic areas of the
performed operations. It will lead in the attainment of the aim that has been defined in the
earlier stage of the process of the organisation planning (Anderson and Anderson., 2010).
 I(Improve phase) is the stage where the organisation finds out the best possible way to of
the available solutions of the problems that British ABC Company face in several
services that it provides.
 C (Control phase) is the step which lies at last but tit plays very important role in the
organisations operations so ta the fir can be able to properly execute its functions. The
controlling is the factor that every organisations need to mange every single aspects of
the firm. The process of the organisation grows on continuously and it is frequently
attaining all the possible ways to survive in the competitive market. The ABC Company
works well but the competition is not less for it as well (Armstrong and Taylor., 2014).

To sustain in the position it is very necessary for the organisation to mange the process in
appropriate manner and to effectively utilise the available resources.
1.3) The output of the process and the quality gateways.
There are certain steps that are included in the quality gateways. There are various factors
that affects the development process of the organisation. The most influencing factor is the cost.
It is very expensive as to introduce the new technologies in the organisations operation. The
organisation also has to do the investment part prior to the introduction of the technology.
Now a days the organisation faces issues related to the changes that is been carried out
with the changes in the technologies. These changes provide a different root to the organisation
as to meet the needs and the requirements of the customers. It has the influence on the planning
of the organisation for the long term. This things also helps the organisation in the development
of the processes of the firm's operations.
The objectives and the mission of the organisation has a great influence upon the structure and
the culture of the ABC Company. It is very must required for the organisation to attain what all

have been specified in the mission statement of the organisation in every single step that the
ABC Company operates. Therefore the organisation set objectives for the marketing , personnels
and the customer services so that they all can be able to know and understand the clear picture of
the targets and the goals of the organisation and which also lead to generalise the mission of the
firm (Carroll and Shabana., 2010.).
The organisation process goes on improving the workings and the services that they provide to
the customer and they are very much focused on the achievement of the goals which will help
the firm to create a supportive organisational culture and effective structure of the operations.
There are few objectives that has to be considered the first is to understand the stakeholders roles
and the responsibilities towards the organisational goals, the second main objective is the several
steps that the firm has to take for the vision accomplishment there are specialised people who are
making certain strategies so that the skill of the manpower can be used effectively and they cab
understand the organisation's need and wants.
TASK2
2.1) Plans to promote goals and objectives for own area of responsibility.
The responsibility area are what the organisation has to carry out and how to conduct the
several operations of the organisation. There are many such activities that have to be performed
by the organisation so that they can perform every thing in a responsible manner. The
responsibilities that lies upon the organisation are the market research, customer focus, internal
and the external customer's needs and wants has also to be studied in a proper manner. The
marketing department has to develop all the related things that are required to the market
research and has to carry the informations that can effectively influence the organisation to serve
in a better way to the customers (Closs, Speier and Meacham., 2011.).
The finance and the accounting department will be responsible for the task of calculation
of the required financial sources and the budgetary plan management has also to be well
prepared by them. They have to allot the financial resources to those department of the
organisation who are in need to operate its functions. ABC Company will try to appoint directors
so that they can effectively carry out the operation and the objectives has to be very well attained
by them. The mission that has been drawn must be achieved that has to be the priority of every
individual working in the organisation. The managers has the responsibility to lead the

employees and handle all the situations as because the organisation in the airlines are proving the
services to the customers and they have to be satisfied then only the firm can be able to sustain
for long in the market as well as on the acquired position world wide.
The organisation also apply some techniques so that they can be able to promote its goal and the
objectives
 Quality control- The organisation tries to to the quality control system through which the
firm gets the guidelines to carry its performances in qualitative manner (De Chernatony.,
2010). The services that the customers avail from the organisation must be satisfactory
then only the organisation can be said as the quality provider, therefore the control
department of the quality has to be very effort fully check the services offered.
 Brain storming- To promote the objectives of the organisation brain storming will help in
attaining the mission by the effective plans and strategies.
 Feedbacks- Through the feedbacks the organisation can also get help in knowing the
market value of it and the firm also can be benefited by the informations that get gathered
by the feedback.
2.2)SMART objectives related to the alignment of the people and other resources.
The business has to set the objectives in such a manner that they can help in the
attainment and the effectiveness of the performances effectively. SMART objective can be
defined as follows-
 S- (Specifically) It is to identify the target in a very clear manner.
 M-(Measurable) This is the set way which helps the organisation to measure the actions
that has to be performed (Donate and Guadamillas., 2011).
 A- Achievable The organisation has to set the objectives in such a manner that they can
be effectively achieved by the firm.
 R- relevant- The objectives should be very relevant to the business activities.
 T- Time The firm has to set the time so that the performances has to get completed on the
given and set times.
The ABC company can follow this strategy of the objectives so that they can do its operations in
an perfect and appropriate manner can help the situation to get handled effectively

2.3)Appropriate system to achieve the objectives
As the organisation has to attain the objective it has to first design the proper planning
and the organisation has to maintain proper set of the standards, the process that the firm is
choosing has to be in an effective manner so that the operations of the firm get accomplished.
The value added chain can be implemented by the organisation in the achievement of the
objectives. The operation plan can be attain by the proper monitoring and the controlling factors.
2.4)Work activities in meeting the operational plans through effective monitoring and control.
The organisation has to implement the monitoring and the controlling activities in the
proper manner so that they can effectively attain the organisation's objectives and the goals
(Farndale Scullion and Sparrow., 2010). The business is managed with the help of these tools
and can be able to enhance the operations of the firm. The quality has to be checked in routine
manner so that the defects can be minimised as much as possible, the manager has to do review
on the works that the employees are doing as to guide them .
TASK3
3.1) A system to manage and monitor the quality standards.
The quality is the most important part that the organisation has to be very much
considered about the products and the services that are provided. Concerning about this the
organisation is considering about the management of the business and doing all the monitoring
action by quality check methodologies. ABC company to pertain the loyalty in the market has to
deliver the best services and the quality that is been offered has be very effective and
influencing. It is very necessary that the customers should be fully satisfied with the services
that the firm is offering to them (Garrison, Kim and Wakefield., 2012). The organisation should
also consider that the quality of the firm's policies and the set standards so that the employees
could be retained for long term and the skills of the manpower can be effectively applied in the
recruitment processes. To provide proper services to the people it is very necessary for the
organisation to implement the ISO standards. With the help of the ISO standards the organisation
can monitor and control the activities. The firm has to make effective quality policies so that the
monitoring and the controlling activities can be carried out very properly. Following are the
things that the organisation has to consider about.
 The proper services should be provided to the employees to match the set standards.

 The strategies that is been adopts should be efficient enough to perform the operations
well.
 The employees should manage the appropriately.
 Quality assurance should be there as to get better operations.
 The organisation has to implement total quality management.
 For the purpose of quality enhancement the organisation has to do quality circles.
3.2)Quality culture to ensure monitoring, evaluation and development.
Quality has to be interlinked with the assessment and the improvements in the processes.
With the help of the total quality management system the quality can be monitored and managed
as well as the development of the process can be possible (Hammer., 2010.). There are various
stages that has to be followed as to do the total quality management systems. ISO standards are
very effectively work in the proper quality check management and it has to be implemented in
the process that is been performed in the organisation. The current actively operating process has
to be checked through the quality assurance department of the firm. This is also said as the
quality descriptive stage. By following the standards the organisation can implement certain
things that improve the quality of the process.
The Total Quality Management system is done where the evaluation is carried out
through the inspection, prevention and correction (Jeston and Nelis., 2014.). It ensures in the
monitoring and the evaluation of the quality. The organisation is in the right path when they are
implementing the best alternatives of the standards. The required quality can be attain with the
help of the inspection stage and the implementations that has been done are also measured in an
effective manner. Correction is the stage where the organisation take several actions to correct
the defects and tries to overcome the variances that has be taken place in the operations carried
out in the organisation. The organisation targets to get the Zero defects in the functions of the
work. With the help of the quality standards the organisation tries to prevent the errors and the
defects in the process. With this stages the organisation can be able to develop the processes.
3.3)Recommend improvements which align with organisation's objectives and goals which
results in the improvement.
As to recommend and improvements in the process and to align objectives and the goals
of the organisation can be approached through the Six Sigma method and the with this method
the organisation can be able to improve the the output quality of the process. With this

methodology the organisation can be able to reach the set and planned objectives and the goals
and also helps in measuring the performances and its improvements. This will also support the
organisation to reduce the errors and can lead to the Zero defects. Six sigma is the most
efficiently used techniques by the organisations and ABC company can be able to analyse the
defects that is been occurred in the operations of the firm. There are totally six standard
deviations between the limit and the mean (Kaplan, Norton and Rugelsjoen., 2010. ).
The organisation can be able to manage the defects and can totally eradicate it, so that
the management and its improvement can be effectively achieved. Six sigma by help in the
defect correction also help the improvement in the quality of the human resources management
and it reduce in the manpower turnovers. Following are the factors which are very important in
the recommendation of the improvements.
 The implementation of the management system should be in a proper manner so that the
ABC company can be effectively evaluate the human resource management by placing
the adequate standards.
 The organisation should place the commitment of the top level management and can
improve the current human resource management.
 With the help of the education and the training systems the organisation can make the
employees comfortable to the environment and this way the employees can also be
retained for the long tenure (McShane, Nair and Rustambekov., 2011.).
 The ABC company has to organise the analysis and information system which can be
helpful in the data collection and the assessment of the risk.
 The company should also prepare good strategic planning so that they can be
implemented effectively and the performances can be done in an appropriate manner.
 There should be an environment of the competition, hence the organisation has to set
competitive benchmarking.
 The organisation must use all the tools and the techniques of the quality in very effective
way and the manpower should be well trained so that they can effectively use the
technologies that has been implemented in the organisation.
3.4) Report on the wider implications of the proposed changes within the organisation.
The ABC company can manage all its business operations with the help of the six sigma
strategy all the process of the firm are very effectively can be processed. Through the technique

of the six sigma the organisation can meet up with the requirements of the employees and it can
also improve the services of the organisation. The positive impact of the six sigma strategy to the
ABC company are as follows-
 The time can be very well managed with its help and can attain the result at the given and
set time.
 This will motivate and encourage the employees in the management of the time and the
organisation can able to fulfil the required objectives (Mundy., 2010).
 It will help in controlling of the wastage that had taken place in earlier time and the firm
can effectively utilise the available resources in the operations.
 It will also help the organisation to retain the employees and the rate of the employees
turnover get decreased through this.
Negative impact-
 The data collection process become difficult while making the tactical decision of the
operations in the ABC company.
 The process that has to be implemented in the operations of the organisation will cost
high in term to attain the effectiveness in the activities (Testa and Iraldo., 2010).
 The employees performances can be affected by the statistical errors.
 The problem of the organisation can also get increased by the lack in the knowledge and
the information related to the process.
 The method sometimes can give a negative results in the measurements of the quality.
TASK4
4.1)Risk assessment required by the legislation, regulation and organisational requirements
ensuring appropriate action is taken.
The organisation can to PESTLE analysis to assess the risk factor in the actions taken by
the firm. The analysis are as follows-
1. Political- The political factor can affect the organisation's operation and the process that
has been implemented in the firm. The demand and the supply of the organisation can get
affected by the political factors. The government can issue various rules and policies
related to the recruitment that can some how affect the organisation's performances.