Managing Business Activities to Achieve Results: ABC Company Report

This report provides a comprehensive analysis of managing business activities to achieve results, using ABC Company as a case study. It explores the interrelationship between different processes and functions within the company, maps organizational objectives and goals, and evaluates quality gateways and process outputs. The report outlines plans for promoting objectives, including the use of SMART objectives to align resources and personnel effectively. It also examines the implementation of systems to achieve objectives efficiently, including the use of a Value Added Chain and quality circles. Furthermore, the report delves into the management and monitoring of quality standards, the demonstration of a quality culture, and recommendations for improvements. It also covers risk assessment, health and safety legislation, and organizational policies and procedures. The report provides insights into the operational challenges faced by the recruitment company and proposes strategies for improvement, aiming to enhance its overall performance and achieve its business goals.

Managing Business
Activities to Achieve
Results

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1 ...........................................................................................................................................5
1.1 Interrelationship between different process and function of the company...........................5
1.2 Methodology for mapping process of organization's objectives and goals...........................6
1.3 Evaluation of the guilty gateways and process outputs........................................................7
TASK 2............................................................................................................................................9
2.1 Plans for promoting objectives and goals.............................................................................9
2.2 SMART objectives so as to align people and resources in efficient and effective way.......9
2.3 Implementation of the system to achieve objectives in an efficient way............................10
2.4 Work activities which will help to meet operational plans.................................................11
TASK 3..........................................................................................................................................12
3.1 What systems are helpful in managing and monitoring quality standards .........................12
3.2 Demonstrate the quality culture to ensure monitoring, evaluation and development process
...................................................................................................................................................13
3.3 Recommend the improvements that are helpful in achieving organisational goals and
objectives...................................................................................................................................14
3.4 Report on implications of proposed changes in the organisation.......................................14
TASK 4..........................................................................................................................................15
4.1 What are the appropriate actions can be taken in risk assessment......................................15
4.2 Demonstration of health and safety legislation and regulation which is applied in
particular work situations..........................................................................................................16
4.3 Review of organisational safety and health policies and procedures..................................17
4.4 Applications regarding health and safety policies at the place of work..............................18
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................19

INTRODUCTION
Business activities and the operations are the key part of any business which help in the
growth and success of the business. It is necessary to manage activities and operations of the
business so as to achieve desired results. There are different kinds of activities in an organization
like marketing, sales, etc. and these activities needs to be managed effectively and efficiently so
as to satisfy the demands and the needs of the customer (Achtenhagen, Melin and Naldi, 2013).
This report is based on the topic of managing business activities to achieve results and it is based
on the case study of ABC Company which is a recruitment company and is currently having
some issues in regards with management of the operations. Administration of the various
business activities includes the procedure of decision making and planning for improving the
effectiveness of organization. This report will help in developing various methods and
organizational structures, which will help in describing the effectiveness of ABC Company.
Apart from this several tools and techniques which will help in gaining the positive results will
also be presented. Procedure for the proper planning and administration of business activities in
regards with the standard of quality will be expressed. Along with this, controlling and the
monitoring of the business activities will be understood for the different operational plans and for
this smart plans and appropriate ideas for the improvement of the organization's performance
will be explained. Policies in regards with legislation is introduced that will help in gaining
knowledge for the management of business.
TASK 1
1.1 Interrelationship between different process and function of the company
As a operational manager of the ABC Company, it has been analysed that there are
various departments in the company like finance, operation and production and risk management
that develops the organizational structure (Closs, Speier and Meacham, 2011). There are
different functions that help in the effectiveness of the organization and also improve the
efficiency and by this good relationship are created between the functions and the process of
organization. It is necessary that there must be coordination among different departments which
will help in maintaining the good relationship among the functions that will help in making the
structure so as to present the performance of business.

To understand relationship between the various functions of organization, different
departments are linked with each other. For this, manager of finance department analyzes the
current economic position which is in relation with the distribution and production of the goods
and services. Performance of the business can be described with the help of organisational
structure as: Administration: This function of business is very helpful as it helps in the proper
management and administration of the company, it includes CEO, president, COO etc.
who are responsible for the management and administration of the business. The handle
the different types of resources, functions in the business. Marketing and sales: These two department are combined with each other, marketing
department makes various promotions of the product and the market and sales department
help in making profit with the sales of various products. Finance and human resources: These are the major department of the ABC company as
they help in the funding of different resources, and also in the management of the human
resources in the organisation.
 Operations and manufacturing: Depending on the service of the product, manufacturing
and operation department is must. This department helps in the manufacturing of various
products and services.
(Source: Organisational Chart, 2017)
1.2 Methodology for mapping process of organization's objectives and goals
It is very necessary to map the entire process which will help to understand the work
process in ABC Company. It is referred as the technique in which the business working and the
Illustration 1: organisational Chart, 2017

entire workforce of an organisation is changed into the visual diagram. The success of an
organisation is dependent on the ability of the business which includes effective working and
communications of activities and functions to maintain the process. Mapping of the business
process will be helpful for an organisation to provide the basis by which it will assist a company
to make chart related to statistical control in regards with controlling of various departments
(Kull and Wacker, 2010).
Illustration 2: Core business process, 2017
(Source: Core business process, 2017)
The above diagram represents the core process of the ABC Company and different
activities which is related to process. It can be analysed that the market sensing department is the
most important in the ABC Company, for the achievement of the goals and objectives. The main
aim of this segment is to analyse the demands and needs of the customer so that it can help
company to provide services accordingly. Another significant department which assist
company's growth is the department of customer acquisition, which will help company to get
more customers (López-Nicolás and Meroño-Cerdán, 2011).

1.3 Evaluation of the guilty gateways and process outputs
The output of the process and the guilty gateways can be analysed by the ABC Company
with the help of various steps that will assist in the effective management.
Illustration 3: Steps of quality gateway process, 2017
(Source: Steps of quality gateway process, 2017) Requirement elicitation: It is the first step in the process of guilty gateway, in this ABC
Company will gather the requirement of the customers and other persons regarding
different services. Such information is gathered before the implementation of the
strategies which is required different services (McKenzie, van Winkelen and Grewal,
2011). Requirement Analysis: Different customers and clients have various kinds of
requirements. Although each and every demand of the customer cannot be fulfilled by the
company. Therefore the different requirement sets have been have been set up by the
company which will eliminate the impractical requirement. Omission and overlapping of
different requirements, analysis of potential ambiguities is being done in this stage. Representation: Identification of the different requirements is being done in formal
manner by the company, which will help the department of service delivery to follow the
needs of the customers according to the design of services. Company can also keep proof

regarding requirements with the help of this formal representation so that modifications
can be made later on (Prajogo and et.al., 2012).
 Specification and validation: It is the final stage in the process of quality gateway, in
which specification and validation of various requirements are being done which is
analysed in starting steps. It is a necessary step as different prototypes and technologies
are being used here for the requirement's validation.
TASK 2
2.1 Plans for promoting objectives and goals
It is very necessary to promote the goals and objectives of the company so that the
employees will be able to know what they need to achieve and perform for achievement of those
goals and objectives. Operational manager of the ABC Company should make various plans
which will be helpful for achieving company's goals and objectives (Stadtler, 2015). To design
plans for own area of responsibility, operational manager follows various steps like, various
steps regarding business plans of the company are:
 Executive summary, which is a snapshot of the plans of the business and touches
company goals and profile.(Stark, 2015)
 Company description, which gives information about what company will do and what
needs to be done.
 Market analysis, in the next step company does the analysis of the market which includes
research of the competitor and market.
 Organisation and management, in this best management and organisation structure is
being made by the company for the operation of business.
 Service and product line, in this company establishes a particular product or the service
line for its customers.
 Marketing and sales, it is being done for marketing a business plan and the sales strategy.
 Funding request, in this step financial resources are being gathered from different
resources.
2.2 SMART objectives so as to align people and resources in efficient and effective way
SMART objectives are the kind of objectives which are specific, measurable, achievable
realistic and time based. It helps to align the different resources and the people so as to achieve

organisational goals in efficient and effective manner. It also give alignment to the employee's
working that helps in the achievement of goals. ABC company make use of the SMART
objectives for the increment in the profit and sales. It shows that the objectives are specific and
particular which means what exactly needs to be done, they can get measured, which will help in
identifying and breaking of goals in measurable elements. They are easily achievable, relevant
with the vision and mission of the company and can be achieved on time.
SMART objectives are very necessary for a company, but it should also be formulated
positively, by increasing the focus on things which needs to be achieved. These objectives helps
to clarify what needs to be achieved and what a company is aiming for (Tan, Shen and Yao,
2011). It provides the proper measurement so as to know whether the goals are achieved or not.
These goals are action oriented, and to achieve them, some efforts needs to be done. They are not
just impractical things but the realistic and achievable objectives that can be achieved in
particular time. With the help of such goals, employees of the organisation will be aware what
they needs to do and what resources will be needed by them to achieve goals, which will
eventually align people and resources to work in efficient and effective way.
2.3 Implementation of the system to achieve objectives in an efficient way
Objectives and aims are the integral part of an organisation, as they help to convert the
mission and vision of the company in an achievable form, and for the achievement of the such
targets it is very necessary to implement a proper system so that they can be achieved on time
with the desired budget which is prepared in the company. Objectives of the company are:
 To have a good and proper leadership and management.
 Regular training of employees
 Continuous review of business activities
 Proper market research to know customers needs
ABC Company needs to implement a good system to achieve the quality standard.
 Value Added Chain is being implemented by the ABC Company, that helps in creating
the value for the customers of the organisation. With the help of this company will also
be able to purchase the good quality raw material and can provide excellent services to
the customers (Wheelen and Hunger, 2011). There are two activities in the Value Added
Chain i.e. primary and secondary. In primary activities there is a inclusion of

administration and HR management and in secondary activities, there is an inclusion of
outbound and inbound logistics.
 ABC company also uses the system of quality circle. In this, there is a creation of small
group of employees who are ready to give contribution in the achievement of
organisational goals. It helps to maintain the effective communication in the organisation.
 Total Quality Management system is also used by the ABC company, which helps to
maintain the participation of the stakeholder so as to meet the organisation's objectives
and goals in appropriate manner which will be beneficial and helpful for an organisation
and also for the customers. It gives direction to the employees to meet customers
expectations (Wheelen and Hunger, 2011).
2.4 Work activities which will help to meet operational plans
There are different types of work activities that is being carried out in a company to meet
operational plans with the help of effective controlling and monitoring. Various types of work
activities are being used by the ABC Company which helps in the achievement of plans related
to different activities and operations. These can be defined as :
 Critical Path: ABC Company makes use of this in the area of the project management
which helps in describing the techniques and tools for controlling and managing project.
It is defined as the long sequence of different network activities that are there in a project,
which defines that project, should get completed in given time. Activity which is in
relation with the critical path cannot get started until and unless the previous activity is
not completed and such activities are called sequential activities (Wheelwright, 2010).
Activities are represented as early start, early finish, latest start and latest finish. It aids in
reorganisation of project before its initiation. It keeps the completion of the project on
track and provides certain things by which it can be delivered on time. ABC Company
makes use of it, whenever they work on any new vacancy for any other organisation. It
also helps in defining the non-critical and critical tasks related to the process of business
or plan of work. Critical path is the major component which reduces the timelines of
project and also control cost which will help in preventing the exceeding budget of the
project. It helps in organising and planning of resources, prioritization of task and
minimizes and estimates time of the project.

 Gantt chart: ABC Company makes use of Gantt chart for purpose of project scheduling.
In this, the schedule of project is represented with the help of graphical presentation
(Williams and Williams, 2010). It is kind of chart in which the series of horizontal lines
represent amount of work which is done or production which is completed in certain
period of time in relation to the amount which is planned regarding those periods. It is
one of the most useful and popular ways to show various activities that is being carried
out in a company and is displayed against the time. On the left side of chart, there are list
of different activities and on the top there is suitable time scale. This chart is helpful in
monitoring and managing different resources and activities of the particular project. It is a
kind of visual representation of project schedule. Start and the finish date of several
project elements include tasks, milestones, resources and dependencies which are being
represented with the help of this chart. It is most commonly used chart in the
management of project. It identifies the tasks that can be executed properly and it also
helps in identifying the tasks which cannot get started or finished until there is
completion of other tasks (Gantt Chart. 2017).
TASK 3
3.1 What systems are helpful in managing and monitoring quality standards
It is the duty of every organisation to manage and monitor their quality standards. It is
helpful in order to gives customer's trust and beliefs on the brand of the company. It will gives
customers trust and their belief on a particular brand or product. For that, ABC Ltd. has to design
system and tools that can maintain their quality. These systems are follows: - Correcting and identifying defects – The primary function of every organisation is to
identifies defects and correcting them. ABC Ltd. has to identifies the area which defects
its productivity and makes polices accordingly. Quality management system – Quality management system is concerned only to focuses
on the quality of the product, so that the product can be easily consumes by the customers
and the brand image of the organisation can also be developed (Lee, Gereffi and
Beauvais, 2012). The main objective of quality management is to organise and manage
the overall business, in order to produce the products under quality. The QMS defines
the quality standards of company.

 Quality plans – there are many quality plans which are helpful in the develop the
standards of quality. Along with this, if a company wants to improve its product quality
so that it has to change the manufacturing process of the product . It will not only
provide quality products but also reduce the wastages and damages.
 Testing – testing is necessary tool for measure the quality of the product. It identifies
characteristics and materials that are used in product; so as products have to be good in
quality, so as the product can able to fulfil the needs of the customers.
3.2 Demonstrate the quality culture to ensure monitoring, evaluation and development process
The quality culture of ABC Ltd. Involves some features in to crate a total quality
management system for organisation. The features and characteristics of quality culture are as
follows - Clarify vision and mission – It is essential for every organisation that it only focus on
the goals and objectives for which the organisation is established in capital market. Along
with quality management, these companies have to set their missions accordingly. It
makes able for the organisation in order to achieve its success. It is the responsibility of
the managers that they also clearly explain their employees about company's goals and
objectives. Identify key customer group – To know the customer needs and demands is helpful in
create a key customer groups. Due to this, these groups are helpful in order to maintain
the quality of the products and services, and develop the standards of the organisation
(Sallis, 2014). In that, all products and services are developed on the basis of customer's
requirements and needs.
 Solicit customer feedback – Customer's feedback is very important for every
manufacturing company, it is the outcomes of their products. Feedbacks are also clarifies
that the product is able to fulfil the needs and demands of the customer's or not.Surveys,
seminars and many public events can provide data and information about product quality
and it also supplies information about customer's choices and demands. Although, there
are many computer software are available in the market which are helpful in collecting
feedbacks from clients. from customers.

3.3 Recommend the improvements that are helpful in achieving organisational goals and
objectives In today's scenario, every company wants to achieve its goals and objectives in minimum
period of time. . For that, they are required to improve strategies for making effective
changes. These improvements and changes are helpful to accomplish ABC Ltd. goals
and targets. Such as follows: - Influences team performance: Team performance is better than individual's
performance. It provides many innovative ideas and thoughts for developing a product.
For managers, it is necessary to look at critical factors which affect the team performance
and efficiency (Marucheck and et. Al., 2011). Managers have to follow these elements
towards influence their employees, such are as – clearly understands the desired
outcomes, increasing team skills and competencies, provides regular training to the
employees, rewarding and motivating. Identifies the external market: sometimes, external market also effects on organisation's
success and growth. External factors are termed as competitors and stakeholders that put
impact on company';s image and its share. In that technological world, there are so many
technologies are develop day by day so that ABC Ltd. have to implements these
technolo0gies in order to achieves their targets and goals. The analyse of external market
also helpful in knowing the customers and their desires.
 Effective communication: Communication is very important in order to solving issues
and problems. Managers of ABC Ltd. must have to develop and create the
communication that can able exchange informations and challenges. An openly and
freely communication also develops the relationship between employees and managers.
Healthy communication is a key of success, along with this directors are capable to share
their plan with their subordinates, it makes effective strategics and policies in
accomplishing business's vision and goals.
3.4 Report on implications of proposed changes in the organisation
It is essential to gain growth and success, every organisation makes changes in their
strategic management process. They have to clearly set their objectives and goals and also
influence the teams and employees. For that organisation has to makes strategics and effective
policies that can make the organsiatinoal environment effective and improves employees