ACT302 - QLD Child Safety: Balanced Scorecard Strategic Analysis

This case study provides a comprehensive analysis of the Queensland Department of Communities, Child Safety and Disability Services (DCCSDS) through the lens of the Balanced Scorecard. It examines the department's mission, objectives, and strategic priorities, focusing on its efforts to promote the well-being of children and people with disabilities. The analysis covers key performance indicators across financial, customer, internal process, and learning and growth perspectives. It also assesses the department's stakeholder engagement, incentive plans for staff, and the implementation of various strategies to strengthen services and achieve its objectives. The case study identifies lag and lead indicators, explores the use of strategy maps, and offers recommendations for improving service delivery, including enhanced training, community partnerships, and the adoption of innovative technologies, ultimately aiming to improve outcomes and promote independent living for the department's beneficiaries. The assignment is submitted by a student and available on Desklib, a platform offering a range of study resources.

THE QLD DEPARTMENT OF COMMUNITIES,
CHILD SAFETY AND DISABILITY SERVICES

 Name of the student-
 Student number:
 Unit Name: Strategic Management
 Unit Code:
DESCRIPTION OF THE STUDENT

CASE ANALYSIS-
 Development of department of Queensland to promote
children and disable people.
 Set counseling services to support institutional department to
implement beneficiary services to children and disable people
 Providing financial assistance to supporting institutional.

IMPLEMENTED CHILD SAFETY AND
DISABILITY SERVICES
Social welfare
department DISABILITY
SUPPORT
CHILD SAFETY
AND COMMUNITY
Financial assistance

FACTS OF CHILD SAFETY AND DISABILITY
SERVICES
 Focuses on the child safety program.
 Implementing the child labour work program and policies.
 Implementation of Safety and disability services

FACTS AND STRUCTURE OF QLD DEPARTMENT OF COMMUNITIES,
CHILD SAFETY AND DISABILITY SERVICES …
 One Division director for each division.
 Director will work as senior management team.
 Passing the votes for the setting performance evaluation
methods.
 Implementation of balance score card as directed by the
division directors and senior manager.

DESIGNING AND IMPLEMENTING THE BALANCE
SCORE CARD
Balanced scorecard:
The balance score card is prepared to set four key performance indicators.
Financial perceptive- Set budget plans
Process perceptive- customize the process working of departments
Learning outcomes- hire new experts and supporting agencies
Internal process- Implement new hiring program to promote disable and
needy people.

BALANCE SCORE CARD OF CHILD SAFETY AND
DISABILITY SERVICES
It is used to evaluate the financial perspective, customer
perspective, process perspective and infrastructure.
Focused on increasing the outcome of different perceptive.
Assists in preparing the strategic management.
It helps in development of plan for Child Safety and Disability
Services by Department.

BALANCED
SCORECARD
LAG INDICATORS
1. Key performance drivers
2. Pointers that make the department to take pre-emptive
actions for achieving its strategic goals.
3. Absence of lag indicators will help the manager to focus
on short term performance.
LEAD INDICATORS
1. Measurement of output
2. Not possible to achieve the target without lead indicators.

THEORY AND FACTS. (STATISTICAL DATA FOR THE
CHILD SAFETY AND DISABILITY SERVICES)
Mission, objectives and strategic
priorities
Mission, objectives and strategic
priorities
Strategic map
Performance measures chosen
Cascading Initiatives are developed
reports generated on regular basis

DEVELOPMENT OF INCENTIVE PLANS FOR
STAFFS OF DDCD)
 Use of employee stock option scheme.
 Setting new standards and goals for the employees and
collaborative communities of DDCD.

OBJECTIVE OF THE QUEENSLAND DEPARTMENT TO
PROMOTE DISABLE PEOPLE AND CHILDREN
 Install new design and implement the new departmental
services.
 Set new criteria and departments to satisfy client’s needs and
demand.
 Arrangement of resources as per the needs and demand of
clients.