HLTAAP001 Nursing in Acute Care: Communication, Safety, and Procedures

This assignment delves into various aspects of nursing work within an acute care setting, covering essential competencies such as communication, working with diverse individuals, understanding healthy body systems, workplace health and safety, and the appropriate application of medical technology. It addresses infection prevention and control, personal work priorities, assisting with movement, facilitating responsible behavior, and individualized support. Furthermore, the assignment explores responding to behaviors of concern, assisting with nursing care in acute environments, and providing non-client contact support. Specific scenarios and examples are provided to illustrate practical application of these competencies, emphasizing the importance of effective communication, collaboration, and adherence to safety protocols in delivering quality patient care.

Nursing work with acute care.

Table of Content.
CHCCOM005: Communicate and work in health or community services.....................................1
CHCDIV001: Work with diverse people.........................................................................................3
HLTAAP001 Recognise healthy body systems...............................................................................4
HLTWHS001 participate in workplace health and safety...............................................................5
BSBMED301 Interpret and apply medical technology appropriately.............................................6
HLTINF001 Comply with infection prevention and control policies and procedures....................7
BSBWOR301 Organise personal work priorities and development................................................9
CHCCCS002 Assist with movement.............................................................................................10
CHCCCS009 Facilitate responsible behaviour..............................................................................11
CHCCCS026 Transport individuals..............................................................................................12
CHCCCS012 Prepare and maintain beds......................................................................................12
CHCCCS015 Provide individualised support................................................................................13
CHCCCS020 Respond effectively to behaviours of concern........................................................15
HLTAIN001 Assist with nursing care in an acute care environment............................................16
HLTAIN002 Provide non-client contact support in an acute care environment...........................18
REFERENCES..............................................................................................................................20

CHCCOM005: Communicate and work in health or community services.
1. Explain how you communicate with your
patients and co-workers.
The care workers can make conversations with
their co-workers by having face to face
communications. Instead of sending mails or
messages, having face to face conversations
can positively develops relationship with co-
workers and with patients such that, it builds
trust and make them to share their emotions
and feelings more positively. The
communication skills can better enhance the
well-being of patients as well.
2. Give an example of how you have
collaborated with your colleagues from
different work areas, on a task or deadline,
using communication skills and written or
digital skills.
In healthcare organization, the examples of
collaboration with co-workers can include such
as discussing a patient’s condition or their
provided care services to patients. The care
workers make communication while discussing
about the issues which patients are having or
suffering from. Through having effective
communication, care professionals and care
workers can effectively able to discuss the care
treatment with their co-workers and with
patient also.
3. Give two examples where you have
identified potential conflicts, dealt with
communication constraints and resolved the
situation successfully.
 An ineffective care provided by care
workers which make conflicts among
patients, their family members and co-
workers. This can be resolved by
developing an effective communication
so that patients can able to share their
emotions and feelings which make care
workers to furnish care treatment as per
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patients needs (Conflict Resolution:
Definition, Process, Skills, Examples,
2020).
 Low level communication can results in
increase in conflicts and reduced
patient care. It can be improved by
developing an effective communication
so that developing conflicts can be
overcome and enhances the patient’s
outcome.
4. Describe what type of issues you should
report to your supervisor or appropriate
person.
The type of issues which must be report to the
care manager such as providing insufficient
care to patients, holistic patient care, lack of
patient’s privacy, lack of enhancing care to
access and many more. In addition to this, lack
of duty of care with respect to patients is the
major issue which often arises in healthcare
organization. It must be reported to the care
managers so that it can be overcome
efficiently.
5. What type of documentation have you
completed in your workplace? What are the
correct documentation procedures you have to
adhere to?
The types of documentation that are completed
in a healthcare organization are understanding
oriented discussions, evidence-oriented
materials, objective oriented as well as learning
oriented. These all types can be effectively
achieved by developing an effective
communication with co-workers and with
patients so that care workers can able to furnish
quality services to patients and ultimately
enhances organizational outcomes.
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6. State one way that you have helped to
improve a workplace practice and who did you
involved in the process.
The organizational practice can be improved
by the following ways such as by planning
meetings, establishing effective
communication, inhibit the most challenging
tasks, by acknowledging weaknesses and
strengths as well. All these practices can be
positively achieved by involving co-care
workers, managers and patients as well.
CHCDIV001: Work with diverse people.
1. Describe a situation where you would have
to work within your own limitations in a group
environment. How would you still work with
the group if you had a cultural bias with one of
the workers?
While talking about healthcare organization,
the cultural bias is generally occurring in every
organization. It only depends over the
managers and other care workers that how they
would react towards such cultural bias. Such as
working during night is partially biased that
males will serving at night but, while providing
care to patients every care nurse equally
involves duties such as during day or night.
2. Explain how you can contribute to
workplace safety and professional relationships
whilst respecting co-worker’s diversity.
Care worker can positively contribute towards
the safety as well as professional development
in organization by simply acknowledging
about the cultural differences. It can also
involve offer implicit partiality education for
every one so that care workers can get to know
about various forms of cultural. It can be
overcome by developing an effective
communication with other people as having
good communication can also overcome the
cultural differences among people can
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ultimately lead to better organization's
outcome.
3. What strategies do you use when working
and communicating with co-workers from
diverse backgrounds?
The strategies which should be used when
working or communicating with people having
diverse background such as must keep the
language concise as well as clear so that people
can possibly understand the language. Another
strategy that must be used such as people must
use an inclusive language in both the verbal
and written discussions. People must actively
listen so that the barriers can be effectively
overcome.
4. Explain a situation where there was an issue
understanding a person’s communication, how
did you resolve it, what impact did it have and
who did you involve in the process.
In healthcare organization, there are diverse
number of patients who are generally from
various different background. While providing
care treatment to patients there were some
issues arises such as language barriers like care
worker is not able to understand what their
patients actually need care treatment. In order
to reduce this, there is a need to develop an
effective communication and reduce the
language barrier by keeping the conversation
clear and concise. This thing can help care
worker to provide quality care treatment of
their patient's own choice so that patients can
better their well-being.
HLTAAP001 Recognise healthy body systems.
1. Explain the type of documents you use that
contain information about the human body that
The documents which can be used and contains
information about human body such as an
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you interpret in a workplace? educational video, books and many more that
can illustrates the regulations and legislations
specifically set out by the Work, Health and
Safety Act. In addition to this, a material safety
Data Sheet is generally a document that
generally involves data on the possible hazards
as well as how to work more safely while
dealing with chemical products.
2. Describe how you can support a healthy
body and how you would promote it to others.
The healthy bodies can be supported by
specifically applying the legislations at
workplace that can help to protect the workers
from particular harm. The managers need to
strictly follow all the Health and Safety
legislations so that their workers can stay away
from particular harm. The healthy bodies can
be promoted at workplace by effectively
provide knowledge about Health and Safety
Acts and legislations to the workers so that
they can also follow such things.
HLTWHS001 participate in workplace health and safety.
1. Give two examples of when you have
followed an organisations policy and
procedures, when dealing with hazards and
emergencies.
The two examples of policies and procedures
that are followed in an organization such as
identification of harms and risk assessment
procedures and an emergency evacuation
procedures.
2. Explain the process of reporting incidents
and injuries and how workplace practices can
help prevent them.
In this, if there will be a serious incidents or a
serious injury, workers should report it to an
emergency number as it is urgently need an
investigation. Injuries or incidents can
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specifically be notified within 24 hours or in a
week so that specific actions will be taken.
3. Explain how you would participate in safety
meetings, inspections and consultative
activities. Who would be involved, who would
you raise any issues with and how would you
help to implement any changes?
The people that are involved in safety
meetings, inspections and consultative
activities are the workers, contractors,
managers and other people who are generally
working for organization and are directly
influenced by a well-being and safety manner.
4. Describe how you maintain your currency of
safe work practices and deal with stress or
fatigue.
The currency of safe work practices can be
maintained by maintaining a tidy workplace
such as the amount of cleaner a working region
is, the safer it will be. Instrumentation
examination, maintenance and selection.
Create a safety plan, training and qualification,
keeping records. In this, by creating a plan to
decrease the cause of stress or fatigue. It can be
done with help of support of other people.
BSBMED301 Interpret and apply medical technology appropriately.
1. List ways that you use and interpret medical
terminology and who would you speak to if
you had issues understanding the terminology.
There are some of the medical terms that is
used in health and social care sectors such as
anti-inflammatory, acute, chronic, congenital,
hypotension, Biopsy, BMI and many more. In
medical terms, there are vast number of
terminologies that are particularly used. If care
workers face any difficulties while
understanding the terminologies and concept,
they must share this thing with their co-care
workers and care managers. Sharing issues
with their co-workers can make them build
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trust and a positive relationship such that it can
help to overcome many more issues which
particularly arises in health and social care
sectors (Interpret and apply medical
terminology appropriately, 2018).
2. Describe the routine tasks do you undertake
where medical terminology is used.
In this, use of medical terminologies can be
used more accurately while completing the
routine tasks such as completing the medical
records, maintaining the records of patients
such as keeping patient's file and so on. In
addition, the routine tasks such as maintaining
orders such as medications, the drug supplies
and many more, recording and making
appointments.
3. When would you need to use medical
terminology in written form. What important
points would you have to adhere to when
documenting with medical terminology.
The medical terminologies can be used
correctly illustrates the situation of particular
patient as well as the care treatment which they
specifically need to undergo. In this, without
having proper knowledge and trainings, the
conversations among the care workers can
becomes more confusing and ultimately at the
end, patient cannot get a proper care treatment
to improve their well-being.
HLTINF001 Comply with infection prevention and control policies and procedures.
1. Explain the types of precautions you would
take to stop viruses, biohazards or pathogens
from spreading and cross contaminating others.
They are various methods of taking precautions
that can help to avoid spreading of viruses,
pathogens or biohazards from one person to
other such as washing hands frequently with
soap and water, covering face with mask while
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suffering from cold, wash area of infection
with clean water so that infection can avoided.
Must use antibiotics or medications only for
infections that are generally caused by bacteria
(How to prevent infections, 2021).
2. State what types of infection control hazards
you have seen in the workplace. What
procedures you have used to identify and
control them and how did you determine the
likelihood and severity of harm they could
cause.
The types of infection control hazards that are
mainly seen in healthcare organization such as
hand hygiene, inclusion of the unsafe practices
while handling body fluids, blood, secretion
and excretion as well. In this, control over
infections in an organization generally involve
goal to prevent the pathogens that are being
passed from one person to the another person.
In this, the prime control of infection
procedures can involve washing of hands as
well as keeping organization or workplace safe
and clean (Workplace safety - infection control,
2021).
3. How do you control the following infection
control hazards; bodily fluids, spills, aerosols
or splatter, cross contamination.
 Bodily fluids: if an individual came in
contact with body fluids or blood,
individual must flush that region with
clean running water. Wash the region
with warm water and soap as well.
 Spills: when talking about the
hazardous chemical spills, an individual
must immediately communicate with
staff worker about chemical spill to
evacuate the region. Control the spill so
that it does not become worse to cause
any harm to people.
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 Aerosols and Splatter: people must
cover their face with face shield or
masks. As it can protect the workers
from air-borne pathogens or
microorganisms as well as any splatter
of the body fluids.
 Cross contamination: an easiest
pathway to keep people safe and free
from infection is maintain some
distance from one another. In this, wash
your hands frequently after every touch
of unsafe objects. People must cover
their face with mask so that they can
stay protected with specific infection
such as air-borne infections.
BSBWOR301 Organise personal work priorities and development.
1. Explain how you organise and complete you
work schedule to meet your (KPI’s) Key
Performance Indicators. What type of
contingencies would you put in place to
manager your schedule?
In this, a KPI is generally a key performance
indicator which is particularly a measurable
value which exhibit how efficiently a
organization is attaining their goals and
objectives. A workplace can utilize key
performance indicators in order to measure a
success at reaching the targets. In this, the
contingencies that must be placed in order to
manage such as defining the questions that are
required to be answered, determining the needs
of information, must measure all existing
informations and must find the right
encouraging information.
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2. What process do you use to monitor your
work performance? If you identify any issues
that affect your job role, how would you deal
with them?
The process that must be used in order to
visualize the work performance by the key
performance indicator. It can help to identify
the strengths and weaknesses such that
managers can effectively over it. The issues
that can particularly arises in organization such
as managing workers and overcoming their
conflicts. In order to deal with such issues,
managers must develop essential skills such as
problem solving skills and effective
communication skills. Managers must aware
about skills to workers so that issues can be
reduced more successfully.
3. Describe how you identify and plan to
update your skills and knowledge to perform
your job role.
The skills can be identified successfully when
something incorrect happened in organization
and to deal with such issues some skills are
required so that issues can be overcome
efficiently and workers output can results in
fulfilling the objectives of an organization.
CHCCCS002 Assist with movement.
1.Explain how you would prepare a person to
be moved as per an organisations policy and
procedure.
In order to prepare person to move as per
organization's procedures and policies such as
managers must implement the realistic policies
and procedures, can make such policy library
that is accessible to every worker and people,
the policies must be communicated to every
worker, it must be tested every worker's
understanding.
2.State the techniques and equipment you The techniques that can be used while moving
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could use when moving a person. What points
are important?
a person to organization's policies and
procedures such as documentation of
procedures and policies, managers must
consistently applying the procedures and
policies, remove the possible barriers to
compliance, strengthen the trainings.
3. What steps do you take, once you have
completed a patient move using equipment. If
you found a fault on the equipment. What
would you do?
It is a duty of worker to make report about any
faults and hazards and must follow the health
and safety instructions.
CHCCCS009 Facilitate responsible behaviour.
1. You have a patient who is behaving in an
aggressive manner. Explain the steps you
would take to observe and monitor. What
strategies could you use to defuse the
situation? Who could assist you?
In this, while talking to a patient, care workers
must try and recognize the early signs of
aggression like fearfulness, intense frustration,
agitation, invasion of personal space, their
facial muscle tension, the tightening of lips and
many more (Managing aggressive and
disruptive behaviours, 2004). In this, the
possible strategies that can be used to diffuse
the situation such as avoid an excessive
questioning, be aware of the body languages
and when violence is threatened, care workers
stop doing things and actively listen to them. In
order to manage aggressive behaviours, the co-
workers and other people can help to overcome
such situations.
2. In what situations is it necessary to deal with
individuals in a fair and just manner? How
would you adjust your communication
While having communication barriers due to
cultural sensitive working environment, the
care workers must avoid using slang, can speak
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techniques if the situation was a culturally
sensitive?
more slowly, practice actively listening, must
avoid the closed questioning.
3. Explain a situation when you have had to
deal with a person who has a behaviour of
concern. What strategies did you use, how did
you maintain your safety and did you follow
policy and procedure to defuse the situation?
In order to deal with person having behaviour
concerns such as provide an individual the
other ways of communicating their
requirements. Care workers can effectively
identifies the triggers in an environment like
their attitudes or noise which generally involve
the potential to maintain or can provoke the
most challenging behaviours (Recognising and
dealing with challenging behaviour, 2021).
4. Explain how to report and document
incidents and keep up your currency on the
reporting process.
The report of an incident must involve such as
the dates of documentation of particular
incident, the personal details such as phone
number, name. It can also include the location
of injuries happened, the personal details those
who are involved in the incidents.
CHCCCS026 Transport individuals.
1.Explain the steps you would take to prepare
to transport a person with mobility equipment.
The steps that a care worker must take in order
to prepare a person to transport with mobility
equipment’s such as moving the wheelchair as
close as possible towards where the person is
sitting, care worker must transfer the person on
a stronger side, and then lock the wheel chair
and keep it until the person is moving on it. In
addition, the leg or foot pedals keep rest while
moving out the way.
2.What policy and procedures need to be
followed when transporting and what steps
In order to move a person with safe and
comfortable, a care worker must check and
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would you take to make sure the person was
Safe and comfortable.
prepare the vehicle or equipment for a person
in which they will move, they must ensure
about the defaults in a particular vehicle.
3.Once you have arrived at designated area
with the person, what are the steps needed to
completed the delivery.
The steps which need to take in order to
complete the delivery are as care worker must
confirm that their patient must safely remove
from vehicle, they must ensure about that their
patients are safe and comfortable.
CHCCCS012 Prepare and maintain beds.
1 Explain the steps and process needed when
preparing to make a bed.
The processes which ae required to prepare a
bed such as must put a sheet over covering the
mattress from all the corners. From the corners,
sheet must be tugged hard so that it cannot be
pulled. An individual must place a comforter
on the last.
2.If there was a person is in the bed, explain
each step needed to clean and make the bed,
considering your communication and policy
and procedures.
In this, encouraging the patients to keep their
requirements of hygiene is generally an
important key aspect of every care worker. As
a part of their daily hygiene, some of the
patients can need bed bathing by using an
appropriate equipment’s such as warm water
bowl, soap, reusable washcloths and many
more (The underlying principles and
procedure for bed bathing patients, 2019).
3.Once you have completed making the bed,
what steps do you need to take to leave the bed
ready for occupancy?
The steps that a care worker generally need to
take such as they must knock the door of
patients and then enter their room, they must
greet patients by their name, they must provide
patients a privacy such that patients can take
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rest.
CHCCCS015 Provide individualised support.
1.Explain how you would determine what a
person’s individual support needs are and the
step you would follow to provide the support
the plan.
In this, including a good attitude, awareness
about the realistic aims and its limitations,
making sure that an individual can effectively
understand the strengths, gaols, requirements
or supportive requirements of every people.
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2. Explain how you would carry out the
following points whilst providing support
services:
1. Communication
2. Safety
3. Policy and procedures
4. Use of equipment
5. Person strengths
6. Their family members
7. Dignity and privacy
8. Your own ability
1. Communication: In this, having effective
communication while providing the support
services can positively improves the health of
an individual. It is quite important to
communicate effectively as it can help to build
trustworthy relationship among care worker
and patient so that their well-being can be
enhanced.
2. Safety: The safety of patients is quite
essential for every care worker, as it can help
to keep the health of patients as a top most
priority.
3. Policy and procedures: There are various
policies and procedures that are being used
while providing support services to patients
such as providing high quality care treatment
to patients so that they can recover quickly
from their illness.
4. Use of equipment: In this, the use of
equipment in health and social care are
generally used to protect the health of people.
The equipment’s are generally designed so that
people or care worker can avoid of getting
harm on the job role.
5. Person strengths: In health and social care,
the care workers are mainly responsible for a
exhibiting the needs of patients as well as can
ensure that they had a good experience while
giving services.
6. Their family members: In this, the support of
family as well as the protection services is
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generally made up of the social care workers
and a family therapist who specifically suggest
the services to patients along with their
relatives with multifaceted requirements
7. Dignity and privacy: In this, it is very
important for care workers that the must
protect as well as respect the privacy and
dignity of every person. The privacy and
dignity are generally the right of every patient
to protect it from being abuse.
8. Your own ability: In this, it is generally a
duty of every care worker to provide effective
and quality of care treatment to their patients.
and, also must respect every decision made by
their patient regarding their care treatment so
that patients can also feel comfortable.
3. How would you monitor support activities
you supplied and what process would you
follow to report any changes needed.
It is very essential that the services are clear
about their purpose of undertaking reviews and
monitoring of individual plans. In this, one of
its reasons is to determine as well as exhibit
any obstacle towards the progressing goals like
the well-being of patients, issues of resources
and many more.
4. Provide examples of security measures you
would take to maintain privacy and
confidentiality of a person’s records and notes.
In this, in order to maintain the privacy as well
as the confidentiality of the records of every
patient can be maintained by the specific
legislations such as The Data Protection Act.
Through such legislation, patient’s information
can be protected.
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CHCCCS020 Respond effectively to behaviours of concern.
1.Explain how you identify behaviours of
concern and plan how to respond to them.
The word behaviour of concern can
specifically illustrate the kind of behaviour. It
can be effectively determined when people can
do things that can harm themselves or the other
peoples. Such behaviours can stop people from
doing such things which the other people do.
2.If you have a patient who is screaming out
abusive words. State the steps you would use
to respond to the behaviour following
organisations policy and procedure.
When an individual is using such abusive
words, then here are some of the steps that can
be used in response towards the abusive patient
behaviour such as must respect their personal
space, must be empathic towards other
people’s feelings, enable the verbal emitting
whenever possible.
3.Explain the reporting and review process you
follow, after a behaviour of concern incident.
The events that can include the concerned
behaviours should be reported by using an
incident report form, such as always in
between the 24 hours of occurring of an event.
HLTAIN001 Assist with nursing care in an acute care environment.
1.Explain each step needed to deliver acute
care for a patient regarding:
1. Care plans
2. Data collecting and documentation
3. Use of equipment
1. Care plans: The care plan is an effective care
plans specifically integrated between the
records of the patients having data from the
primary care worker of the patients in order to
aid direct the care treatment decisions.
2. Data collecting and documentation: In this,
it can generally enable the well-being care
system to create a holistic view of the patients,
personalize their care treatment, can advances
the care treatment methods as well as enhances
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4. Allowing for patient’s preferences
5. Communication with all
6. Reporting process
7. Safe practices.
the communication among healthcare and
patients and can ultimately improves the
patient outcomes.
3. Use of equipment: In medical field, the use
of medical devices is generally in various
broad settings such as the paramedical staff as
well as the care professionals in remote clinics
by the dentists and opticians for screening and
preventive in the palliative care treatment.
4. Allowing for patient’s preferences: The
preferences of patient’s information is
generally defined as the quantitative or the
qualitative assessments of the relative
appropriateness towards patients of definite
substitutions which can differ among another
well-being interventions.
5. Communication with all: Having a skilful
communication in the well-being care is quite
essential (Professional Communication and
Team Collaboration, 2008). A clear as well as
an effective communication among the care
workers and patients can cover the pathway for
correct diagnosis and care treatment decisions.
Having an effective communication among
both can support patients to disclose their
personal information also.
6. Reporting process: In this, the reporting
process is generally referring to a collection of
the well-being care information with an aim to
enhance the care quality as well as safety of the
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patients. the reporting process can also
determine the safety hazards as well as can
directs the improvement of interventions in
order to mitigate the developing risks and thus,
decreasing particular injury or any harm
(Healthcare Workers, 2017).
7. Safe practices: In this, the safety of the
patients is quite important as it specifically
aims to prevent the patient harm and most
neglected errors. It is a characteristic of a well-
being care system as well as can set a tested
pathways in order to enhance the care
treatment.
2. Describe the steps you would take to care
for a patient in an acute care environment.
There are the steps that can help to provide a
care treatment such as an assessment of patient
such as the determined goals of patients,
planning with patients such as how can their
aims be accomplished, implementation, as well
as can visualize and review.
3.Briefly explain a situation where you have
worked in a dynamic team reporting clinical
data.
In the healthcare organization, there are the
various common difficulties which the care
team can face such as issues while making
decisions, accountability, management of
conflicts, reflecting over progress and coaching
as well.
4.How do you, adhere to work time frames,
seek clarifications if unsure of your duties and
how and who do you refer difficulties to.
Prior accepting any of the tasks, knowing about
what is
expected is essential as well as can decrease
the risks of making mistakes.
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HLTAIN002 Provide non-client contact support in an acute care environment.
1. What workplace information protocols do
you have to follow in an acute care setting.
The workplace information protocols which
must be follow while providing an acute care
treatment such as knowing about patient’s
history is quite important for care workers.
Prior providing care treatment, it is important
to know that every patient involves the right to
make choices of their own treatment.
2. Explain how you collect, process and
maintain accurate patient records in acute care.
In this, information collection can be done
from various different sources containing the
medical records, survey of the patient as well
as organisational records generally used to pay
bills or to achieve the care. The request of the
patients should be written without need a
release of formal form. It can involve printed
names, signature and date as well as desired
records, release of copy only, not any original
records. In addition, the records of the patients
must be secured. During the use, an electronic
record must include a detailed audit trails as
well as the records of paper which should be
locked in an area where access the restrictions.
3. Following an organisations policy and
procedure, explain the steps to; Determine
equipment needed Organise equipment to a
time frame Deal with any equipment issues
Clean and store the equipment
There are the very six steps that are taken to
ensure using safety of equipment’s such as risk
assessment, safe design, protective measures
using engineering controls, administrative
measures, overall validation, and operating the
machine.
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CHCDIV001: Work with diverse people.
Write a brief outline of three situations of how you have deal with diversity in the workplace.
Ans. The situations in which manager can deal with diversity of people at workplace such as
while having discussions with other workers can involve the point of views of all workers and
have diverse views. In addition, manager can communicate the importance of managing the bias.
Furthermore, manager can develop a strategic training program so that cultural diversity can be
reduced.
CHCCCS020: Respond effectively to behaviours of concern.
Write a brief outline explaining five different situations where you have dealt with behaviours of
concern.
Ans. The five different situations of dealing with behaviours of concerns such as refusing the
things to do, doing the things that other people do not like hurting others, hurting themselves,
doing the same things again and again.
CHCCCS009: Facilitate responsible behaviour.
Write a brief outline explaining three different situations where you have dealt with behaviours
of concern, explain how you used communication skills to defuse the situation.
Ans. The three different situations such as hurting themselves, hurting other people, refusing to
do the things. And, these all can be overcome by effectively communicate with people having
behaviour concerns. Developing an effective relationship with help of communication can help
people to share things such as emotions. This can help to decrease the distress and confusion of
people and can effectively aid to express the needs and feelings as well.
21

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