Addressing Client Needs: A Manager Training Program Solution

This assignment provides a solution to a practical training program designed for managers, focusing on effectively addressing client needs. The observation checklist for managers aims to improve their understanding of client requirements and enhance their working functions. Key areas covered include recognizing techniques for dealing with consumers, managing people effectively, and rewarding customer needs. The solution highlights the importance of documentation, robust communication skills, and providing clarity to clients. It also emphasizes understanding client emotions, sharing true information, and assisting in decision-making. The training program includes valuable case studies, interview techniques, peer review assessments, and checklists to monitor progress. Ultimately, the program aims to improve communication skills, enhance knowledge of management processes, and provide effective training to participants, enabling them to better address client needs and contribute to business development. Desklib provides a variety of resources, including past papers and solved assignments, to support students in their learning journey.

Addressing client
need
MANAGER

Introduction
The observation checklist for the managers is being performed
effectively in understanding their working function as well as the
development to deal with the need of the clients. For this session, the
training is being performed at 8/08/2018 by the different group of
trainers. For the managers, the training assessment is a little difficult as
they have to deal with the shareholders and another form of clients
within the market.

Observation for managers
 To recognize the technique of dealing with the consumer
 To appreciate the process of managing the people in the most
effective way
 To apprehend the way of rewarding the requirement of the customers
 To estimate the effective way that will help the managers in the
conversation with the client
 To develop the most effective and the essential working function
within the field

During the process of dealing with
clients
 Documentation of the need of clients
 need to improve robust communication skill with the consumers
 Share evidence with the consumer
 Need to have the clearness in the technique of statement
 Solve all the inquiries of the customer concerning the various facts
 Show all the essential possibility to the clients for understanding their
choice and their wants

During the process of understanding
the needs of the clients
 Appreciate the emotion of the consumers
 Witness the appearance and the communication procedure of the
client
 Figure out when to create pressure on the client
 Help the client in making an effective decision regarding the product
or the service
 Share the true information with the clients

Training program
 Provide the valuable case studies on the effective facts and the figure
regarding the delivery of quality service to the clients
 Way to conduct the interview and the gather of feedback is provided
for the participants
 The interview can be for 20 minutes to an extension of an hour or two
 Perform peer review assessment
 Provide the effective checklist facility to monitor the situation
 Manage the staff members and the clients for sharing their
information
 Help to gather effective knowledge on the basis of communication
and other activity

Checklist
 Improvement of communication skill
 Improvement of knowledge on the management process within the
field
 Improvement of the knowledge on the area of customers choice and
their preference
 Providing effective training to the other people
 Performing peer review assessment in the training program
 Access the clients with valuable working function and the need for
providing training to the participants

Conclusion
 With the training program, the managers can have effective
knowledge of the training program
 It allows the managers to gain the attention of the clients and also
understand the most vital and the effective process to deal with the
facts
 It also helps the participants to develop their knowledge in the
various field like gaining the confidence of the clients and also
addressing their needs
 This is a highly effective process for the development of the business
concept and also the working function within the field for the various
kind of trainers