This case study presents a detailed scenario involving a pharmaceutical company, Relecould, and its IT infrastructure, focusing on the administration of System Center Configuration Manager and Intune. The case study outlines the existing environment, including Active Directory, RDS, and client computer configurations across marketing, research, and development departments. It highlights current problems and planned changes, such as deploying an RDS VDI and managing application virtualization requirements using App-V. The case study poses a series of questions addressing various aspects of Configuration Manager and Intune, including software monitoring, maintenance windows, application supersedence, remote connectivity, client status reporting, collection membership, and software update deployment. The questions require the selection of appropriate actions, commands, or configurations to meet specific requirements, such as ensuring proper reporting, managing device collections, deploying updates from a new vendor, and configuring file associations. The case study also covers Intune-related requirements like deploying internal CA certificates and enabling remote desktop access. The solutions involve understanding and applying Configuration Manager and Intune functionalities to address the challenges and meet the company's evolving needs. The case study also introduces a second scenario involving A.Datum Corporation with two customers and Configuration Manager environments, posing questions about configuration and deployment strategies.