Administrative Services: Stratford Consultancy Report and Analysis

This report provides a detailed analysis of administrative services at Stratford Consultancy. It begins with an introduction to administrative services and their importance, followed by an overview of Stratford's services, including charitable planning, investment advice, and customer relations. The report then examines the users of these services and their impact on the business. It delves into the decision-making processes within the organization and the lines of communication. Legal and regulatory requirements, such as the Data Protection Act and Health and Safety at Work Act, are also discussed. The report emphasizes the importance of effective consultation, different sources of advice, and the development of detailed specifications for administrative services. It explores design options, the consultation process, and the assessment of strengths and weaknesses. The report also covers methods of record-keeping and implementation plans, concluding with a summary of the key findings.

Administrative Service

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Three services and the users of the service......................................................................3
1.2 Importance of services and their effects on business.......................................................4
1.3 Analyse decision maker in organisation and the line of communication.........................4
1.4 Relevant legal and regulatory requirement ......................................................................5
2.1 Importance of effective consultation ...............................................................................5
2.2 Difference sources of advice available.............................................................................6
2.3 Develop and produce a detailed specification..................................................................6
2.4 Examine organisation's policies objectives and constraints.............................................6
3.1 Design options and the consultation process which is involved to meet the agreed
specification............................................................................................................................7
3.2 Understand the strength and weakness ............................................................................7
3.3 Illustrate the methods of recording which is necessary....................................................7
3.4 Implementation plan and support put in the place............................................................8
TASK 2............................................................................................................................................8
4.1 & 4.2 ................................................................................................................................8
Covered in PPT.......................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Administrative services is a form of services which deals with the various things such as
making plans, managing all the activities which is done in the organisation, record keeping, mail
distributing, etc. are the things over which they have to deal with. In all the organisation it is very
essential to have proper administrative services. Stratford is a consultancy firm which provides
various services to the clients, with better ways and good resources (Verklan and Walden,
2014). They focus on providing more and more new and better services to their customers. In
this report different services which the firm provides and the services users of the company is
being mentioned and their importance and functioning departments are also mainly mentioned
over their.
TASK 1
1.1 Three services and the users of the service
Stratford is a consultancy firm which provides various services, and three main services
are:
 Charitable planning
 Investment
 Link between customers and company
Charitable planning- This is a plan which is provided by the Stratford consultancy firm, this
would help the customers in giving them the proper advice and information which is related to
the charity. For example some companies do not want to give tax so they take help with
consistency firm at that time they mainly give idea to provide charity to any charitable trust by
this the company will not have to pay heavy tax and the trust would get fund as well (Harris-
Kojetin and et. al., 2013).
Investment- They provide information to the clients about the different and useful investment
plans to the clients so that they would invest some fund in investment plan which is suitable for
them.
Link between customers and company- Stratford also helps the company in having better
contact with their customers, behalf of company Stratford provide information and required
messages to their customers. This helps the company in saving their time and connecting with
more customers.

The users of the services which Stratford provides are the clients which may be a
company or it may also be an individual who wants to do investments in their estate planning or
in any other investments. So it may be any one a firm or an individual.
1.2 Importance of services and their effects on business.
Stratford provides various services and some of the services are charitable planning,
investments and link between customers and companies. These services is which is provided by
them to the customers are very important for them as that will help them top invest in various
planning and to make their money become useful and be safe. As they provides advise to the
clients about where, how and at what areas they should invest their money or assets etc. they
help the clients whenever they are in need of it. If any company or a person is nor wanting to
give a huge amount of tax then they can provide or plan for charitable planning in which they
have to provide some money to trust (Bruneel and et. al., 2012). And if anyone wants to invest
some fund then they can invest the amount so that they can use the money in future whenever
they need it. Link between the customers to company is important at the part as any of the
company can contact and pass on the required or important information to the companies
customers easily.
This services which the consultancy is providing to its customers is very effective as that
will help the firm in getting in touch to the more and more customers, and they can help the
clients by giving required suggestions, if the consultancy will provide useful and better
suggestion then people will try to connect in more numbers.
1.3 Analyse decision maker in organisation and the line of communication
In the Stratford the decision are being taken by the top level managements and then it is
being passed through middle level management then if the decision is being liked by all of them
is being finalized and transferred to all the people which has to be told this and for which this is
important. So the structure which Stratford consultancy used to follow in their organisation is,
mainly the decision makers are top level management and it is then passed to the middle level
and afterwards it is being applied in the firm (Yoo and et. al., 2014).
The line of communication in Stratford is like if the top level management has to pass the
information till lower level management then the top management use to pass the information to
the middle level then they use to spread that information to all departments in that then all they
pas the information to the lower level departments differently.

1.4 Relevant legal and regulatory requirement
Legal and regulatory requirement is necessary for the organisation to be followed as that
would make them aware about what and which things they have to take care while having their
day to day activities. Legal terms has to be known by them properly so that they can perform
their work in correct manner. There are some legal and regulatory terms which the organisation
has to follow such as: Data protection Act 1998- Is being made by the government to protect the data of a
company which is stored in their computers and document papers. This will help the
organisation to properly manage and protect their day to day important data safely with
them. This act should be followed by the firm so that they can be sure and protect their
data properly. In the organisation how and who will asses to what data is being defined so
no one can use the data without permission. Health and safety at work place 1974- This is act has to be followed by the organisation
so that the workplace should be safe for the employees to work in and the health of the
workers working over their can be safe (Hasenfeld, 2012). Their are many policies and
rules which the organisation has to follow in this. This will insure about the health and
safety of all people working in firm.
 Equal opportunities act 2010- In this act the employees which are working the
organisation should be treated same and all should get proper advantages which they are
required no difference has to be made among them like race, age, religion, sex, etc. all
has to provided training equally and the company should follow the rule that 'all are one'.
2.1 Importance of effective consultation
Effective consultation plays a vital role to identify the primary need of the administrative
services. This could be attain by having the session which has to be related to the opinions and
the suggestion by the experts. The effective consultation provides chance to the employees to
create ideas by their own. Consultancy is a term in which is provided by the consultant which
help one to get proper information, to know about anything which is required or it will help in
decision making. There are many benefits of consultancy (Feng, 2014). As Stratford consult
many firms or individuals for various things, they provide help to clients in proper manner.
Effective consultation is very much required as that can guide people to do the things in proper

manner which will help them in solving the problems in easily. If any of the consultancy use to
give effective consultation then more clients would like to consult with them.
2.2 Difference sources of advice available.
In Consultancy firm many comes to get proper solutions for their questions and it is very
essential for them to provide proper solution for the questions the customers have. It is important
to give accurate and proper information and make them satisfy so that they can be able to
perform their activities appropriately. There are many sources by which the consultancy can69
make available their advice to the client, the advice can be taken by the experts which is in the
organisation they can provide better advice to the people and that might help in having proper
administrative services in the firm (Verklan and Walden, 2014). Competitors can be analysed so
that organisation can know6 about who are their competitors so that they can make proper plans.
2.3 Develop and produce a detailed specification.
It is important for the organisation like Stratford having a proper knowledge and
understanding of the guidelines which they have to be followed to keep a record, this will help
the company to carry out the required information and its retrieval activities in correct manner.
There are various kinds of a records which are in form of files which is being given by the
clients. The records has to be maintained in proper manner (Harris-Kojetin and et. al., 2013). The
record has to clear, it should be complete and easy as well as correct. The records should be
saved properly and it should be secured so that no issues can arise regarding it.
2.4 Examine organisation's policies objectives and constraints.
In organisation there is a vast connection of policies and objectives while carrying out of
the development of administrative services. In Stratford administrative services is to required to
create in that manner so they can be able to meet the goals, objectives and vision and mission of
the business. Sometimes the organisation can face problems if there is lack of of trained or
experts employees which would carry out the activities which is required out in the
administrative services. In the firm there is no problems related to the budget which is allotted to
the administrative services.

3.1 Design options and the consultation process which is involved to meet the agreed
specification.
While building up a detailed particular for authoritative administrations of Stratford, it is
being tried to be inside the points of confinement of Design alternatives and meeting process.
Thus the prerequisite in such manner occur to be experiencing counsel sessions with pertinence
of individuals. It could be in type of administrative group which is a portion of Stratford
alongside those outside operators which is having ability in field of building up an whole detail
for regulatory administrations. It is mainly required in order to accomplish the correct sort of
configuration and suitable arrangement (Yoo and et. al., 2014). The necessity is similarly to be
tuned in to lawful and in addition administrative needed that have been set for designing of
elaborate particular for regulatory administrations. These might be identified with territories of
setting up legitimate lines of correspondence, having a framework for record-keeping.
3.2 Understand the strength and weakness
It is critical to examine concerning whether introduction is a style which helps the client
in picking up a comprehension about qualities and weaknesses and furthermore incorporates era
of adequate data. In this manner the organization needs to recognize the weakness in an
opportune way. In a similar way, if the organization has accessed enough assets at that point
there is a demand to distinguish strength and weakness.
3.3 Illustrate the methods of recording which is necessary.
It is having various methods which can be used for record keeping. The record keeping
form are mentioned below:
 data base management systems- This is seen as the last form of keeping the record. In this
the firm does not have to hire any professional for maintaining or entering of database
and it use to keep the database safe and secure (Hasenfeld, 2012).
 Manuals- this is first used data based system and it is mostly used form of keeping the
record. It is having the utilization of the professional individuals so that they can maintain
and enter the data.
 Spread sheet- It is a secondly used method to record-keeping, in this increased
technology is being used to maintain and keep the record in it.

3.4 Implementation plan and support put in the place.
Cautious redress in use configuration should be possible. In such way, the essential to
start contracting experienced individual who are adequately capable to activity at administrative
organizations. It would help in guaranteeing that pros acquired at right view can perform
endeavours in an inside and out described way which is also as per the assertions (Feng, 2014).
In this setting managerial gathering at Stratford is needed to a significant part of time
differentiate activity execution of association and that of money related arrangement.
TASK 2
4.1 & 4.2
Covered in PPT
CONCLUSION
In this above report it been analysed that the process of the administrative services is
mainly depends upon the functioning of the business. The administrative is very important for
the planning, development, organising and controlling of the activities which is done in the
Stratford. It would help in achieving the objectives and goals so that they can properly utilize the
resources properly.

REFERENCES
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supply of business incubation services across different incubator generations. Technovation.
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Yoo, S and et. al., 2014. The Evaluation of Administrative Efficiency of the Korean University
Using DEA Model. Journal of the Korean Society for Quality Management. 42(4). pp.647-664.
Hasenfeld, Y., 2012. Administrative leadership in the social services: the next challenge.
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Feng, Q., 2014. A Study on the Relationship between Administrative Service Quality and
Customer Satisfaction-Evidence from 10 Administrative Service Centers in Zhongyuan
Economic Zone. Asian Journal of Management Studies. 2(2). pp.14-21.