Adult Care Worker Level 2 Standards – Mandatory Units Homework

This assignment, focusing on the Adult Care Worker Level 2 Standards – Mandatory Units, explores the nuances of the care worker role. It begins by differentiating between working and personal relationships, detailing various types of working relationships within care settings, such as targeted, tentative, transactional, trusted, workplace friendships, and superior-subordinate relationships. The importance of adhering to the agreed scope of a job role is emphasized, highlighting competence and health & safety considerations. The assignment then defines the duty of care, linking it to the duty of candour, and elucidates its impact on the care worker's role. It addresses dilemmas arising between duty of care and individual rights, and outlines procedures for handling complaints, including identifying the main points of agreed procedures. The content provides a comprehensive overview of the responsibilities, ethical considerations, and practical aspects of the adult care worker profession.

ADULT CARE WORKER
LEVEL 2 STANDARDS –
MANDATORY UNITS

Table of Contents
INTRODUCTION ..........................................................................................................................4
TASK 1............................................................................................................................................4
Explain how a working relationship is different from a personal relationship......................4
Describe different working relationships in care settings......................................................6
Describe why it is important to adhere to the agreed scope of the job role...........................8
Explain why it is important to work in partnership with others.............................................9
Identify skills and approaches needed for resolving conflicts..............................................10
TASK 2..........................................................................................................................................11
Define the term ‘duty of care’..............................................................................................11
Describe how duty of care relates to duty of candour .........................................................12
Describe how the duty of care affects own work role .........................................................13
Describe dilemmas that may arise between the duty of care and an individual’s rights .....15
Explain where to get additional support and advice about how to resolve such dilemmas. 16
Describe the process to follow when responding to complaints .........................................17
Identify the main points of agreed procedures for handling complaints..............................17
CONCLUSION .............................................................................................................................17
REFERENCES..............................................................................................................................18
Books and Journals...............................................................................................................18

INTRODUCTION
Care worker is that category of workers which involves those tasks which has direct
involvement within the care process that is been shown in relation to services. Further these
workers refer over those occupations that provides services by making development with
capabilities and ability over different aspects to be covered of lives which is valued by them.
These are mainly related towards care that is shown in relation over working within an
organization or at any place. Care workers also involved within social activities related to society
and covers various aspects that is related to it. Further this part of file is based upon personal
relationship,care settings, agreed scope of the job role and important to work in partnership with
others. In the end skills and approaches needed for resolving conflicts requires to be discussed.
TASK 1
Explain how a working relationship is different from a personal relationship
Workplace relationship: This is one of the most unique kind of relationship that is
important as it makes implication of various kinds of things which deal over those individual
which enter into relationship and organization within which relationship exists through
developing it. Workplace relationship has been directly impacting worker's ability over driving
success. Such connection is mainly multifaceted that exists in an organization. This can have
both positive and negative impact upon an organization. In this determination of non existence of
workplace relationship. This makes feelings and loneliness and social isolation removed.
Workplace relationship is not related only to friendship which includes superior-subordinate,
romantic and family relationship developed. Such relation has been divided into various parts
that is related to workplace and it has been explained as follows:
Personal relationship
This concept is mainly relates to social associations, connection and affiliation which
exists between more than two individuals. Such interpersonal relationship develops trust and
emotion within an individual (Sosa-Hernández and et. al., 2019.). These relationship is based
over understanding within individual's through developing connection in smooth and effective
manner. Such relationship is also known as interpersonal relationship and may vary as per the
environment individual is living in. Under it the concept of reciprocity and power distribution is
covered according to role played by a person in individual's life. Also various dimensions like

family, friends and relations belonging to individuals life is covered. Then in such relationship
work, club and place of worship is also considered. Personal relationship regulated by law,
custom, mutual agreement and needs that an social group or society possess.
The association of personal relationship is mainly based upon interference, love,
solidarity, support and interaction within business. It covers social connection with commitment
and deals over factors that influence individual's life. Study of such relationship is based upon
branches related to social science which involves discipline, communication and psychological
perspective. Further it makes comparison made in individual's life over different aspects which
can impact functions of life in more effective manner. Also the study is mainly evolved during
19th century when various kinds of philosopher understood about social relationship of an
individual and made it part of social sciences. Then an important aspect was added within it that
is ''relationship science”. It mainly based over making an individual part of society through
analysing behavioural patterns, degree of seriousness and emotional stability of an individual's
life. Philosopher realized that need upon studying it as part of social science which makes
stability attained within society(Saraswat, 2016).
The difference between working and personal relationship is dependent upon situation
which exists at the time of act conducted. In personal relationship mainly family, friends and
person meeting with individual is related. In this kinds of relationship family and individual is
concerned. Under work place relationship office and work related issues has been covered which
makes employer and employee develop professional relationship in better manner. Key
difference within working and personal relationship is mainly dependent over environment and
relationship that exists between individuals. Under personal relationship aspects like emotions,
social status and relation focused upon. Whereas in workplace relation employer and employee,
boss and staff members covered. Personal relationship are those relations which is unofficial in
nature and workplace relationship are those which is related to working environment. In personal
relationship restrictions are less and in professional relationship restriction are there as per the
post hold by an individual. Working or professional relationships between employers, employees
and clients have boundaries. Also work relation requires to make rules and regulation formed
within professionals. Personal relation can be chosen and working relationship is formed through
professional conduct.

Further there are various kinds of laws which is related to both personal and workplace
relationship. These laws related to discrimination and equality, contract laws, fundamental rights
and labour law. All the laws helps in developing strong framework for such relations developed
in more effective manner (Sammons and et. al., 2019).
Describe different working relationships in care settings
Working relation is very wider concept and covers lot of aspects within it. These contains
various kinds of relation within it and they have been discussed as follows:
Targeted Relationships: Such relationship mainly focuses upon people working within an
organization. That can be peers or competitors which helps in maintaining stability in an
organization. Also benefit is been generated through competition that is been given by
competitors to an organization. This makes targeting of customer possible which helps in
developing relationship in terms of professionalism in healthy manner. Further such relationship
makes various business attain growth in positive manner. In this relationship both organizations
compete with each other that makes benefits attained in proper manner.
Tentative Relationships: This is that kind of relationship which exists between employer and
employee. Such relationship occur on the basis of a conversation which has taken place only
once between an employer or employee. In such relationship depth is not there only tentativeness
exists which makes work related activities to be done properly. Such relations can be based
through social media or any other internet source. It is mainly focused official work or any kind
of work that has to be accomplished (Peate and Lane, 2017).
Transactional Relationships: These are that kind of relationship which is based upon achieving
of specific objectives related to business. Such relationships are temporary in existence which
makes near-term objectives achieved through out the working time period. Further relationship
formed till the goals and objective is achieved in relation to career and professional objectives.
This can be understood with the help of example that is relationships with customers and
supplier is based upon providing resources and selling of products. This is an important
relationship which makes professional achieves all task which is related to particular objective
needed to be achieved by an organization (Laxer and et. al., 2016).
Trusted Relationships: It is another part of relationship which exists within an organization
between employer and employee. Such relations makes various kinds of goals and objectives
achieved which helps in making relation of professionalism more effective in nature. Trusted

relationship is based upon truth and fairness in form of keeping secrets, important information
circulated. In order to develop these relationship it is required over developing various kinds of
business processes done in more efficient way. This makes professionalism affected in positive
manner by making task accomplished in efficient way. Such relationship help in long term
sustainability of an employee within an organization.
Workplace friendships:This is that kind of relationship which exists between two individuals
who develops a kind of mutual relationship which makes social and emotional goals to be
achieved. In this feelings like belonging and affection is been developed. In this great deal of
time is spend with co-workers over spending time together. Such kind of relationship exists only
50 hours each week. As friendship emerges experiences is been shared that helps in developing
of support system. Friendship developed at work palace can impact an individual's productivity
also in positive manner. In this chosen work group makes satisfaction to achieved in relation to
productivity, greater goal attainment and increasing of positive feeling within working place of
an organization. Also such kinds or relationship develops various kinds of factors that impact
growth of an organisation developed. Workplace friendship is a very wage concept and deals
over developing relationship between employer and employee. It majorly creates positive impact
upon working and behavioural pattern within an organization. Also helps in developing positive
attitude at workplace (Lachmann and et. al., 2018).
Superior-subordinate relationships:This is one of the most effective form of relationship which
helps developing professionalism within employer and employee. Such relationship mainly
focuses over maintaining decorum at workplace. Further it develops basic understanding
between subordinate and employees that given rise to both productive and counter productive
environment. It also make communication smooth that makes decision making developed within
an organization. Then it makes generic outcomes formed regarding task given by employer or
subordinate to employee. Employee through such relationship feel part of organization which
leads over certain positive impact in decision making process of an organization. Tendency of
relationship is so dynamic as impact is directly created upon growth of an organization. Also this
relationship makes employees and employer develop coordination with cooperation between
them. It helps in enhancing various aspects of workplace environment.
These relationship helps both employer and employee perform functions in more efficient
manner. Such relations are related to working of employees within an organization which makes

tendency developed of making working environment better and more efficient for employee to
work within it. Also the relationship can be maintained in proper manner through following
ethical code of conduct it is related over those rules and regulations which has been formed in
order to maintain discipline with order in an organization.
Describe why it is important to adhere to the agreed scope of the job role
It is required to match agreed scope of job role upon which an individual is applied for
which makes role and responsibility understood. Also it helps in making various kinds of thing
related to job been covered in very effective manner. This has been proven to be on of the most
efficient techniques which makes job performed in more effective way through making
employee more vulnerable. This is to be achieved by following organizations policies and
procedures that has been formed in relation over guidelines and standards for protecting
vulnerability in an organization. Further it makes conflict resolution handled in more affective
way through developing of listening skills, good communication and having calm approach
towards employees to be formed. This makes balance situation created from both sides. Due to
this various elements is been developed which has been explained as follows:
Competence
This is based upon carrying out task that is required to be done through expertise and
experience of doing things in correct manner. In this main focus is upon that area which an
employee is been trained for. It helps an employee in developing consistency within an
organization (García-Molina and et. al., 2018).
Health & Safety
These are those measures which an organization takes in relation over health and safety
of an employee. This makes understanding of employees develop various kinds of practices
which is related to health and safety measures. For example, you should not do anything that
could compromise the safety of yourself and others and you should report any concerns you have
to a delegated person (usually your manager). Although these things fall within the scope of
everyone’s job role, other tasks, such as first aid, must only be performed by someone with the
correct training. It is related to job role as organization not maintaining health standards cannot
provide better working environment of an employee.
Duty of Care

This is one of the most effective obligation which is there to ensure safety and helps in
promoting well being of an employee. These are mentioned within policies and procedures of an
organization related to legal aspect. It makes working conditions improved for making
employees more comfortable. If it has not been covered within scope of job create negative
impact of an organization (Frankel and et. al., 2019).
Professional Performance
This makes professionalism developed in an organization which make role and objectives
developed by advancing professional boundaries. In this scope of role played by employee has
been analysed in more effective manner which makes appraisal happen through enhancement of
performance.
Responsibility and Accountability
In an organization responsibilities and accountability is been set by an employer which
ensures smooth running of an organization. Under this more focus is upon accountability towards
work that has been done by an employee. Responsibility of employees related to the role given to
them is been covered within this point. Employer is required to make plan which give guidance
in relation to staffing, costings and other resources related to task. This is helpful in making
scope covered in better and effective way. This makes employees aware about areas covered
during his job course. Further it make awareness created over job roles in more effective manner.
These scopes helps in making job description more effective over role with responsibility
and duties covered within employment contract performed in more efficient manner. This makes
job description stated as per job relation profile by mentioning detail of employment and
remuneration. Further scope covered within job role makes all kinds of elements covered which
makes job specified (Evans, Edwards and Carrier, 2020).
Explain why it is important to work in partnership with others
Partnership is related over collaborative relationship between two or more than two
parties which is based on trust, equality and mutual understanding which makes achievement of
goals in more effective manner. This also involves risk and critical accountability. Partnership
working within health and social care is based over separating organization which benefit from
making expertise of resources through power sharing with goals and objectives enhanced with
more efficiency and quality services. In this partners work upon common goal.

The key principles upon partnership working is related to openness, trust and honesty,
agreed shared goals and values and regular communication between partners. Partnership
working with agenda makes outcome generated with cost effectiveness. In this principles of
partnership is been applied in order to make sure that some gaps is within humanitarian process
related to health care. Also negligence is been identifies which makes an partnership face
negative impact. General partnership makes working environment formed that makes profit
generation possible. This makes various kinds of structure and corporation allowed over tax
paying at personal level possible. Partnership working majorly deals over issues that helps in
developing terms in relation to practice (Campbell, 2016). It makes relationship developed
through making employer and employee develop coordination within them that makes work
completed in more efficient way. Under it social work and contradiction makes partners work
with more professionalism. Some hold that a working relationship becomes a true partnership
when all parties contribute a reasonable measure of service resources. Others believe that
consultation can count as an equivalent to service delivery.
From this it can be identified that working together means working in based upon the
concept of partnership within which two or more than two persons are involved in an business.
Identify skills and approaches needed for resolving conflicts
The skills that is required for solving a conflict is based upon communication, problem
solving, stress management and emotional understanding developed. Also understanding issues
and teamwork has been developed. Alternate dispute resolution is the process which is been used
by an organization in solving dispute within an organization. In this settlement of dispute is done
without going into litigation that is long process. Further the process solves an dispute outside
the court by following various process that is involved within it. In this dispute resolution, or
external dispute resolution, typically denotes a wide range of dispute resolution processes and
techniques that act as a means for disagreeing parties to come to an common point of agreement.
In mediation, negotiation and arbitration is been used in solving problems. Negotiation means an
person is been asked who is third party to arrange a meeting for solving dispute. In arbitration an
arbitrator is been hired which listen over facts of both parties and then makes theme come to
conclusion by passing judgement that parties are bound to follow. This process is been used
more commonly due to making fast and easy decision making to be introduced that makes
adverse litigation impact reduced. Also ADR procedures are often collaborative and allow the

parties to understand each other's positions. ADR also allows the parties to come up with more
creative solutions that a court may not be legally allowed to impose (Brady and Gilligan, 2018).
Law of tort is that kind of law which deals over individual's responsibility towards
society which is required to be followed by an individual. This is part of common law which
deals those legal liability that result into affecting individual's life. Such conduct is known as
tortious act. In this intention of emotional distress, negligence, financials loss, injuries of privacy
and various other aspects related to an individual's life is been covered. The law of tort related
within private activities taking place in person's life. Duty of care is part of such law and deals
over that conduct within which reasonable care has not been taken into consideration while
performing the act. Further in this file various question in relation to duty of care has been
covered.
TASK 2
Define the term ‘duty of care’
Duty of care: It means that kind of legal obligation which acts best in relation to interest
of an individual but has failed in achieving interest. As the act conducted by them has caused
harm to an individual. Further in such kind of duty mainly the ability of individual to perform
particular act with care is been observed. So, it can be marked out that duty of care is the action
within which intention and degree of care towards a particular action or act is been observed
while seeking that personal interest has been protected of an individual. Duty of care is a legal
duty which has to be followed by an individual while conducting an act. Such duty has to be
followed by an organization also in order to maintain ethical code of conduct within it. Relating
to an organization duty of care acts as an rule which helps in making progress of various
processes existing in a organization. In an organization general duty of care helps in ensuring
that standards is maintained by an organization in order to develop healthy working environment
while maintaining health and safety measures. Case related over the duty of care is deal within
civil courts as law of tort is part of civil court (Hynie, Ardern and Robertson, 2016).
One of the most important case in relation to duty of care is Donoghue v Stevenson facts
of the case says that Mrs Donoghue visited to a cafe with her friend and ordered bottle of ginger
beer and ice cream within it. Ginger beer come in opaque bottle that is why its contents cannot
be seen. Mrs Dononghue poured half of content from bottle over ice cream. After eating half of

her ice cream she poured the remaining content into the glass and noticed that decomposed body
of snail from bottle emerged. Mrs Donoghue suffered personal injury and initiated claim against
of manufacturer of ginger beer (Kurtzman and Barnow, 2017).
In this case court has made the claim to be successful and it initiated negligence and
established neighbour test. This made concept of duty of care to be enhanced as neighbour test
means taking care of neighbour by not causing him any injury. Under the test person directly or
closely associated with the act and holds reasonable duty of care is considered as neighbour.
Other cases in relation to duty of care are as follows:
Topp v London Company Bus in this case defendant was a bus company and left a mini
bus overnight. The bus was unlocked and keys were left inside with ignition. Another driver was
expected to come and pick up the bus for night shift. Further bus stolen by thieves and drove it
away. While driving bus they knocked sown a women and killed her. Husband of that women
initiated proceedings for action of damage. Court held that bus company did not owe duty of care
for act of third party and the act was not foreseeable of steeling the bus and run over women by
bicycle (Hernández-Tejedor and et. al., 2017).
Home Office n Dorset Yacht Co Ltd in this case some young offenders were doing
some supervised work on Brown Sea Island under the Borstal regime. One night the Borstal
officers retired for the evening leaving the boys unsupervised. Seven of them escaped and stole a
boat which collided with a Yacht owned by the claimant. In this case court held that Home
Office owed a duty of care for their omission as they were in a position of control over the 3rd
party who caused the damage and it was foreseeable that harm would result from their inaction.
Describe how duty of care relates to duty of candour
In UK public law duty of candour is that kind of duty which has been imposed by an
public authority which makes litigation to be initiated in order to reach over correct result
achieved by improving of public administration. In the case of R v Lancashire it was held by
the court that public servants should explain about all kind of thing that has taken place and
reason for its occurrence. This duty is an contractual based duty which has been imposed on
services provided by NHS in UK. It is required to be applied in order to seek that proper duty
and care has been taken by person giving the services. All persons and officials working within
NHS is bound to follow duty of candour in order to deal upon complains and act of negligence
done or poor standards are maintained. This is one of the most essential part of NHS hospitals.