Advanced Business Communication Task 6: EQ, Assertiveness & Culture

This assignment, completed for a Management course, delves into the significance of emotional intelligence (EI) over cognitive intelligence (IQ) in the 21st-century workplace, emphasizing EI's role in effective communication and team dynamics. The student answers multiple-choice questions on EI and assertiveness, highlighting key EI skills like self-awareness and empathy. A case study examines intercultural communication, offering advice to a Japanese businessman on interacting with Australians and New Zealanders. The assignment references key readings and lectures, exploring the practical application of EI in professional settings and intercultural contexts.

Running Head: MANAGEMENT
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Management
Advanced Business Communication
(Student details :)
7/3/2019

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Advanced Business Communication
Task 6 Emotional Intelligence and Assertiveness
Answer 1- (c)
Answer 2- (c)
Answer 3- (d)
Answer 4- (c)
Answer 5
I believe that emotional intelligence (EI) is more important than cognitive intelligence (IQ)
within the 21st century as EI influences people’s success largely. Although IQ is very
important, yet global organizations are finding EI a critical competency from the performance
perspective (Lee & Gu, 2013). In my opinion, for effectively working in a dynamic, team-
oriented environ, employees of the 21st century need the capability to understand, manage,
assimilate as well as express their emotions in an effective manner. As we know that IQ
refers to capabilities like knowledge, visual processing, short-term memory, working
memory, and quantitative reasoning hence it is a key part of an individual’s personal and
professional life (Gravagna, 2018).
On the other hand, EI is overtaking the importance of IQ in this 21st century for the below-
mentioned reasons (Scott, 2018). I believe that EI provides the capability to identify
emotions, evaluate how to rest people feel, perceive how to rest people feel, control emotions,
to an individual. In addition, by using emotional intelligence one can facilitate social
communication better which is ultimately helpful while working in the 21st century work
environment (Drucker, 2012). In this way, my own views are suggesting that EI is having a
strong influence on the whole business world. In this context, many companies have made it
mandatory to learn and utilize EI through training and EI tests during their hiring processes.
Answer 6
My studies on advanced business communication revealed that to survive in the 21st century
EI is twice as important as IQ in terms of various unique competencies. I also found that the
higher one goes in an organization, the more EI knowledge matters (Lee & Gu, 2013). In this

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context, seven EQ / EI skills that are required to acquire as well as develop for becoming an
effective leader are as follows:
1. Self-awareness: individuals having EI effectively understand their emotions and
hence they never allow their feelings to rule them (Voogt et al., 2013).
2. Motivation: it is the key skill of an emotionally intelligent person
3. Empathy
4. Social skills
5. Self-regulation
6. Optimism
7. Emotionally intelligent decision making (Gravagna, 2018).

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Task 7
Case Study: Intercultural Communication in Australia
In the context of effective communication with those of New Zealanders and Australians, I
would say the following things to the Japanese businessman:
 Always respect cultural differences
 Always be an emotionally intelligent personality through controlling your emotions
 Always provide as well as receive feedback during intercultural communication (Lee
& Gu, 2013).
 Always be patient while listening to others
 Always clarify the situation before you react (Drucker, 2012).
References
Drucker, P., 2012. Management challenges for the 21st century. London: Routledge.
Gravagna, , 2018. How to Cultivate Emotional Stability. [Online] Available at:
https://www.inc.com/quora/how-to-cultivate-emotional-stability-even-when-life-gets-
crazy.html [Accessed 14 October 2018].
Lee, O. & Gu, M., 2013. The relationship between emotional intelligence and communication
skill, clinical competence & clinical practice stress in nursing students. Journal of the Korea
Academia-Industrial Cooperation Society, 14(6), pp.2749-59.
Scott, E., 2018. 5 Ways to Cope with Emotional Stress. [Online] Available at:
https://www.verywellmind.com/coping-with-emotional-stress-3144565 [Accessed 15
December 2018].
Voogt, J., Erstad, O., Dede, C. & Mishra, P., 2013. Challenges to learning and schooling in
the digital networked world of the 21st century. Journal of computer assisted learning, 29(5),
pp.403-13.