Advanced Business Communication (BAS22) Task 8 Solution Analysis

This assignment solution for Advanced Business Communication Task 8 addresses key concepts from the lecture and readings. It provides answers to multiple-choice questions on active listening, barriers to listening, and questioning techniques. The solution also explores the principles of impression management, defining the process of influencing others' perceptions. Additionally, the assignment explains the Johari window model, highlighting its importance for self-awareness and team dynamics within a business context. The provided answers and explanations demonstrate a strong understanding of the course material, including the differences between reports and essays, and the importance of effective communication in the workplace. The solution references relevant sources to support the claims and provide a comprehensive understanding of the topics discussed.

Running Head: BUSINESS COMMUNICATION
0
Business Communication
Advanced Business Communication
(Student details :)
7/5/2019

Management
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Advanced Business Communication
Task 8 Activity on Listening, Questioning and Feedback
Solution 1- (c)
Solution 2- (b)
Solution 3- (a)
Solution 4- (b)
Solution 5 - (b)
Solution 6
Impression management (IM) is a goal-oriented conscious or unconscious attempt
for influencing the perceptions and beliefs of the surrounded people (Eunson, 2017).
IM is attempted for a person, event or object through controlling and regulating
information within the social interactions. In other words, IM is a term which is used
to define the procedure through which people, as well as organizations, attempt to
influence others’ perception or thinking of them (Eunson, 2017). In addition, IM is the
process of how an individual creates a favourable impression while evaluating and
perceiving others based on:
 Their body language
 General behaviour and manners
 Dress, hairstyle, and make-up
In this way, it can be said that IM is a process of portraying oneself to others in a way
that leaves the desired impression on them (Eunson, 2017).

Management
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Solution 7
The Johari window is a simple and useful model to illustrate as well as improve self-
awareness among individuals in a group. This Johari Windows model is beneficial as
it helps to develop a mutual understanding among the team-members of a group.
From the perspective of a manager, it is an important tool to manage harmony with
his /her team at the workplace (Drucker, 2012). The four quadrants of this model
include open, blind, hidden and unknown assist managers to promote self-
awareness and cultivate good vibes within their teams at the workplace. As we know
that self-improvement through self-awareness is very important for personal growth
and success of an individual hence the Johari Window enables managers to promote
self-improvement within their teams (Gravagna, 2018). Besides, JW allows one to
develop their skills as well as discipline for achieving all of the personal and
professional goals effectively. Apart from this, the Johari Window model make
successful changes within management practice which ultimately affect
organizational and personal growth at the workplaces (Businessballs, 2019).
In this way, Johari Window is helpful for revolutionizing team dynamics by the
modern managers within a business context (Businessballs, 2019). Hence, this
model allows managers to help their team-members understand their relationships
with others and themselves while working together.

Management
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References
Businessballs, 2019. Johari Window Model and Free Diagrams. [Online] Available at:
https://www.businessballs.com/self-awareness/johari-window-model-and-free-
diagrams/ [Accessed 05 July 2019].
Drucker, P., 2012. Management challenges for the 21st century. London: Routledge.
Eunson, B., 2017. Communicating in the 21st Century. 4th ed. Australia: Wiley.
Gravagna, , 2018. How to Cultivate Emotional Stability. [Online] Available at:
https://www.inc.com/quora/how-to-cultivate-emotional-stability-even-when-life-gets-
crazy.html [Accessed 14 October 2018].
Scott, E., 2018. 5 Ways to Cope with Emotional Stress. [Online] Available at:
https://www.verywellmind.com/coping-with-emotional-stress-3144565 [Accessed 15
December 2018].