University Healthcare Module: Advanced Practice Reflective Report

This report provides a comprehensive analysis of advanced practice in healthcare, focusing on a student's reflective account of their experience as a humanitarian health team leader at Farnworth Care home. The report explores key areas of advanced practice, including managing patient complaints, leading an underperforming team, and setting team objectives. It includes a detailed reflection on strengths and weaknesses, identifying areas for improvement in patient satisfaction and team performance. The report also presents a personal development plan, outlining specific strategies and timelines for enhancing skills in areas such as complaint management and team leadership. The plan incorporates strategies to improve leadership skills, communication, and the ability to address patient concerns effectively. Finally, the report provides evidence of professional guidelines for continuous professional development (CPD), demonstrating a commitment to ongoing learning and improvement in healthcare practice. The report aims to provide a roadmap for enhancing healthcare practices and improving patient outcomes.

Advance Practice in
Health care 1
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Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
PART A ..........................................................................................................................................3
Reflection ..............................................................................................................................3
PART B............................................................................................................................................5
Development plan...................................................................................................................5
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
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INTRODUCTION
Advanced practice can be define as a developed and continuously evolving part of
healthcare professionals around the globe as a practice level more than initial phase. Advanced
healthcare professionals are armed to enhance health conditions of their service users, eliminate
diseases and deliver care and treatment for patients in a wide range of settings (McCormack and
McCance, 2016). Such care professionals are experts in areas of assessment and diagnosis,
implementation and planning and keeping of records. The following report is based on
Farnworth Care home, which is an healthcare organisation in United Kingdom. They offer
healthcare services to older people and individuals with physical and mental disabilities. The
report is going to cover various aspects of advanced practice in healthcare such as managing a
patient complaint, developing an under-forming team and reaching a team objective.
Furthermore, a professional portfolio is going to develop and at last professionals guidelines for
CPD is going to be evidenced.
MAIN BODY
PART A
Reflection
Public health can be define as an art of protecting the safety and enhancing health
conditions of communities through policy making, delivering an advance d quality of care and
through research on injury or disease prevention. Advanced level of clinical practices in public
health will be beneficial to eliminate the level of diseases and injury up-to some extent as it
include modernised tools and equipments as well as number of strategies such as keeping
records, making policies and many more (Johnson and et.al., 2016). I as an humanitarian health
team leader in Farnworth Care home, was responsible for ensuring quality as well as
effectiveness of care practices which is being delivered to patients and was required to develop,
coordinate and manage all activities of respective care home in an effective manner. However,
there were some of the areas which I need to improve for conducting all the activities and tasks
in an effective way. For instance, I was not good at managing a patient complaint. As focus on
patient centred care has improved there is a demand for transparency of satisfaction data of
patients thus, it is necessary to develop some of the practices that would be helpful for
delivering excellent and advanced quality of care to service users so that they can attain a level
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of satisfaction. Service users have a right to file complaints and objections with organisation,
whenever they feel unsatisfied with the treatment they have received. Thus, I need to learn to
handle such situations in a timely manner. It is important for Farnworth Care home to
implement a process to measure and evaluate all feedbacks of patient to enhance patient
satisfaction. Some of the advanced practices such as complaint must be documented at first,
provide training and development programs to staff members to improve their skills, analyse data
correctly and verify efficacy. Another major area where I need to improve is to lead an under
performing team.
As a team leader it is my responsibility to provide guidance to my team members so that
they can meet the target objectives and perform with their full potential. Communication plays a
vital role in managing activities of team (Billett, 2016). Thus, it is important for a team leader to
communicate with care professionals and encourage them to work in an effective way. It is
important to encourage team members and appreciate them for their work so that they could feel
valued. Reward and appraisal system can be implemented in Farnworth Care home, in order to
enhance performance of team members. Other than this, commitment to continued growth as
well as refinement from constant training and development and practical application of clinical
practices would be helpful to enhance performance. Thus, I as a team leader need to support my
team by showing visibility to them. For improving this particular area, I need to improve my
creativity and decision making skills so that I could solve problems within the team in a smart
way and inspire my team to deliver excellent patient care. In order to get positive outcomes and
to acquire target goals it is important to develop an objective for team and to build strategy for
accomplishing the target. The main objective of team within Farnworth Care home is to provide
advanced quality of care practices to their patients for improving their health conditions and to
reduce chances of risks in their treatments. For reaching target gaols of the team it is important
for a team leader to utilize some methodologies to reach goals. Setting goals at team level will be
beneficial for whole team to achieve target outcomes. After that the next step is to let team
members to develop their individual gaols and must be available to provide them assistance.
Deadlines play a vital role to develop accountability in team and to make the goals meaningful.
An objective with no deadline is just without a purpose and could eventually end without even
achieved. Thus, team leaders should give some fixed deadlines in order to acquire gaols. Helping
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team members to stay focused by tracking their progress is also an effective way to meet target
objectives as it will help them to stay motivated when they see they are very close to completion.
In my overall experience, I was quite good at maintaining a healthy relationship with my
service users. My emotional intelligence is quite good and I was able to recognise unspoken,
spoken and physical hints of the patients. Such clues are helpful in revealing cultural and
personal requirements (Holloway and Galvin, 2016). By evaluating the context through which
patients express their concerns, I was able to interpret the clues with clarity and speed and help
them by motivating them. As a leader it was my responsibility to understand [patients statements.
As an effective healthcare leader it is my duty to demonstrate sensitivity it towards social and
cultural backgrounds and show them support their strengths. With the help of close professional
relationships, I was able to understand the factors that are influencing patient behaviour.
Through development of diverse relationship in my own personal life, it was easy for me to
understand cultural and social understandings.
PART B
Development plan
Personal development planing is basically a process for creating an action plan which is
totally related to values, awareness, reflection, goal-setting as well as planning for overall
personal development within subject of career, relationship, education or self enhancement
(Yadav and et.al., 2017). In order to initiate and sustain improvement in above mentioned areas,
it is important for me to design a personal development plan for myself which will help me to
work on these areas. A personal development plan consist of set of actions and plans which help
an individual to grow on personal and professional level. Personal development help to enhance
individual skills and knowledge and also help to improve interpersonal skills. Whereas,
professional development plan will help to enhance clinical practices and provide opportunities
to learn several aspects which would be beneficial in professional life. It will help me to provide
better and advanced quality of care to patients and help me to improve their health conditions. It
is totally based on identified requirements within an individual. Plan for development is to
manage career and learning throughout the career (White and et.al., 2019). It is majorly useful
for healthcare professionals as it is majorly concerned with health conditions of services users. It
is a set of traits and characteristics that form pattern which distinguish from all other individuals.
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S. No Areas Prese
nt
profi
cienc
y
Target
profici
ency
How to initiate
plan
Strategies to sustain Time
perio
d
1 Managing a
patient
complain
5 10 I would initiate
the plan for
developing my
skills for
managing
complaints that
come from
patients by asking
them for feedback
regarding how
they like the
services and what
problems they are
facing in a
frequent manner.
There are number
of strategies that
are need to be
adapt in order to
overcome from
this particular
issue and to
enhance patients
satisfaction.
Some of the key
strategies that I
In order to stick to the
plan and to mange
complains in an
effective way I need to
develop some [policies
in the respective
organisation. It is
important for me to
develop a protocol to
address individual
complaint and help
them to find a solution.
It would be beneficial
for me to maintain a
record in a particular
document communicate
all the procedures and
protocols to team
members so that they
would also try to stick
to the guidelines which
are documented in the
file. In order to sustain
plan it is important for
me to create a specific
form or an online portal
The
time
perio
d to
learn
these
strate
gies
and
to
maint
ain
comp
laints
in an
effect
ive
way
is at
least
3
mont
hs.
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need to consider
are discussed
here. First step is
to be proactive
which means as a
leader I need to
go to my patient
and ask some of
the frequents
question in order
to gain some trust
as provide them
support. It would
be beneficial to
identify the cause
of problem and
an healthy
interaction would
be beneficial to
create a positive
and healthy
relationship with
service users.
Another
important
strategy is to
address concerns
of the service
users and it is
important to pay
attention to what
for the patients where
they can fill their
complaints and can ask
for anything which they
want to receive during
treatments, it will be my
job to regularly going
though the portal on a
daily basis so that I can
address them
accordingly and
introduce resources
according to patients
needs so that I can
satisfy my service users
and help them with the
problems they are
facing. I would try to
identify the behaviour
of customers as there
are generally three
kinds of service users
such as meek,
aggressive and High
roller. So it is important
for me to address
complaints according to
the individual behaviour
and in expected time.
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they are telling
and try to solve
their problems.
As a frustrated
patient want to be
listen to, thus it is
the responsibility
of a leader to
listen to their
problems
carefully and help
them to overcome
from it by
providing
essential
resources and to
educate care
professionals
regarding skills
and advance
treatment
procedures. I
would learn to
apologize with
my patents who
are facing any
kind of problems
in the treatment
and try to solve
each of them. I
will try to offer
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empathy plus a
permanent
solution which
would help me to
defuse a
frustrated patient.
2 Leading an
under-
performing
team
7 10 It was quite
difficult for me to
lead an
underperforming
team due to some
of my weak skills
and knowledge
regarding how to
mange an team.
So the first step in
the plan to
overcome with
this specific area
is to work on my
command. I need
to learn how to
command and
order team
members so that
they can work in
an effective
manner. To
manage an
underperforming
team it is
In order to sustain this
plan for a longer
duration it is important
for me to develop some
strategies. I would first
communicate with the
HR team of respective
organisation so that they
an recruit talented and
expert candidates within
the organisation.
Another strategy that I
could implement is to
offer a training and
development plan for
the care practitioners
that are available in the
organisation and
educate them regarding
how to enhance existing
skills. I will enhance
my individual
assessment skills so that
I can monitor
performance of each
Time
perio
d
requir
ed to
impro
ve
my
leade
rship
skills
is
appro
ximat
ely
six
mont
hs as
I
need
time
to
learn
com
muni
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important for me
to listen, observe
and collect
appropriate data
before rushing
into any
judgement and
implementation
of any program I
would first
analyse the weak
skills of my team
members and
reasons behind
low quality of
care services.
Understanding
the dynamics
within the team is
also important
way to initiate the
plan. It is
important fro me
to know each
person as a
unique individual
and help them to
enhance their
skills so that a
better quality of
care can be
and every team member
in my teams and
encourage them to
perform better. Regular
assessment of team
member is one of the
best strategy for me to
evaluate performance
for employees and
provide assistance
regarding how to
improve their skills. I
will join a program
where I could be able to
learn how to reach team
objectives as well as
effective
communication skills
and decision making
skills which are the
most important aspects
for a team leader to
motivate members of
team.
catio
n
skills
to
com
mand
my
team
and
other
essen
tial
skills
to
regul
ate
perfo
rman
ce in
my
team.
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deliver to service
users.
3 Reaching a
team
objective
6 10 To initiate my
plan in order to
reach team
objectives, It is
important for me
to analyse
situations in the
team and to
identify all the
factors that are
potential barriers
for my team to
attain desirable
objectives.
In order to sustain with
my plan, I would try to
communicate with my
team members in an
effective way so that all
the gaols and objectives
could be clear to them.
Another important
strategy to sustain with
the plan is to set goals at
the level of team and
support my team by
learning problem
solving skills. I would
set deadlines to my
team members so that
they can complete their
task in an effective way.
Time
requir
e to
laen
skills
to
reach
team
objec
tive
is
aroun
d
three
mont
hs.
AS I
need
to
learn
probl
em
solvi
ng
skills
and
com
muni
catio
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n
skills
to
order
vario
us
roles
to my
team
mem
bers.
It is very necessary for me to comply with professional guidelines that are available in
order to perform better in Farnworth Care home. Continuing professional development is
basically an educational activity which enables a healthcare professional to analyse lifelong
learning in their scope of practice. Thus, it will help me in evidence based learning and by
developing self -reports. CPD includes all activities and tasks that are undertaken by healthcare
professionals, informally or formally for maintaining, update, develop and enhance skills as well
as knowledge in respect to requirements of patients (Hardy and et.al., 2016). Thus, it will help
me to perform better and to deliver high quality of care to my service users.
CONCLUSION
From the above study, it can be concluded that advanced practice in healthcare are
important in delivering effective quality of care to patients. It help to reduce and eliminate the
risk of occurrence of diseases in public and to improve quality of clinical skills my using several
advanced practices like record keeping, documentation, technology in operations and many
more. It help to enhance different areas in healthcare organisations such as managing patient
complaints, leading an underperforming team as well as to reach team objectives. Advanced
practices in healthcare organisations are very effective to increase productivity and to induce
patient satisfaction as healthcare professionals tends to perform with their full potential. CPD
help to enhance skills and knowledge of care practitioners as well as to sustain with their skills.
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REFERENCES
Books and Journals
Billett, S., 2016. Learning through health care work: premises, contributions and practices.
Medical education. 50(1). pp.124-131.
Hardy, M., and et.al., 2016. Does radiography advanced practice improve patient outcomes and
health service quality? A systematic review. The British journal of radiology. 89(1062).
p.20151066.
Holloway, I. and Galvin, K., 2016. Qualitative research in nursing and healthcare. John Wiley
& Sons.
Johnson, S., and et.al., 2016. Advance care planning for cancer patients: a systematic review of
perceptions and experiences of patients, families, and healthcare providers. Psycho‐
Oncology. 25(4). pp.362-386.
McCormack, B. and McCance, T. eds., 2016. Person-centred practice in nursing and health
care: theory and practice. John Wiley & Sons.
White, K.M., and et.al., 2019. Translation of evidence into nursing and healthcare. Springer
Publishing Company.
Yadav, K.N., and et.al., 2017. Approximately one in three US adults completes any type of
advance directive for end-of-life care. Health Affairs. 36(7). pp.1244-1251.
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