Digital Transformation Strategies for Age UK Services: A Report

This report analyzes the digital transformation of Age UK services, a UK-based charity providing support to older adults. It explores the integration of digital technology to improve service delivery, focusing on crucial information about Age UK's structure, mission, and organizational strategy. The report examines the most popular social media platforms among older adults and identifies barriers Age UK faces in providing digital services, such as lack of resources, skills, and budget. The report identifies suitable digital services, including information and advice, access to GP consultations, and computer drop-in sessions. It concludes that digital transformation can reduce costs and improve service delivery, while recommending the use of social media platforms and employee training to overcome barriers and encourage older adults to engage with digital services. The report references various academic sources to support its findings.