Aged Care Report CHCPRP001, HLTAAP001, CHCLEG003

This extensive report addresses various aspects of aged care, encompassing collaborative care practices, organizational structures (using Fronditha Care as a case study), and legal compliance. It details the roles and responsibilities within an aged care facility, analyzing the benefits and challenges of inter-organizational collaboration. The report also delves into relevant Australian legislation, including the Privacy Act, Equal Opportunity Act, and Sexual Harassment Act, providing case studies to illustrate potential legal issues and best practices. A comprehensive policy on equal opportunity is developed as a project component, outlining objectives, values, definitions, and complaint procedures. The report also includes detailed information on human body systems, healthy eating habits, and disease prevention strategies. The document is presented as a solved assignment, offering a valuable resource for students studying aged care.

Running head: Aged Care 1
Aged Care
Name of student:
Name of university:
Author note:

Aged Care 2
Table of Contents
CHCPRP001..............................................................................................................................3
Task 1.....................................................................................................................................3
Task 2.....................................................................................................................................5
Task 3.....................................................................................................................................9
Task 4...................................................................................................................................10
HLTAAP001............................................................................................................................13
Task 1...................................................................................................................................13
Task 2...................................................................................................................................26
CHCLEG003............................................................................................................................27
Task 1...................................................................................................................................27
Task 2...................................................................................................................................31
Task 3...................................................................................................................................36

Aged Care 3
CHCPRP001
Task 1
1. Collaborative care is when a number of health care providers cooperate and work
jointly with patients/citizens/clients , their folks, care providers, and society in the
delivery of quality service.
2. Building partnerships based on Trust, not control requires the management to be
dependent on shared values and trust instead of the top-down controls and systems of
accountability.
3. A collaboration spectrum is the wilful partnering between governments and
philanthropy towards providing quality services. It comprises of joint planning,
resource provision, monitoring and evaluation. The level of collaboration increases
steadily starting with networking, coordinating, cooperation and finally collaboration.
4.
The Client The organization The worker
-Quality and efficient
service due to
organisational holistic
approach
-Access to update
information
-Access additional services
as lower costs
-improved organizational
knowledge
-Greater innovation and
flexibility to address the
varying needs of the client
-Access to extra resources
at affordable costs through
sharing resources
-Increased opportunities
through exposure to many
organisations.
-Enhances employee skills
due to The sharing of
knowledge
-Employee becomes more
efficient at work because
the work is divided and
conquered
5.
Organizational Individual Virtual Formal/informal
-ACT Health
Services for Older
-volunteers
-Adult day care
-Adult care virtual
tours
-Trained employees
- family members

Aged Care 4
People
-Department of
Health and Human
Services-Seniors
Bureau
-Department of
Health and
Community
Services-Aged
Disability and
Community Care
centre
-Elderly day care
-My day out adult
day care services
-Dementia day care
centre design
-Friends
6. -Flexibility to change
-Hiring competent staff
-Efficient client service
7. -Partnership agreements/contracts or MOU-delineating contributions and duties
-Reasons for partnership- do you share common goals/mission
-Law abiding partner- eg is the prospective partner adhering to bylaws
8. By establishing uniform policy among the partners with the owners retaining
ownership to inventions. The copy rights and intellectual property are protected and
commercialization is only done after licensing.
9. –When consulting with other practitioners
-In case of a court order for valid purpose
-Need to protect client/patient
-To provide required professional services
-Obtain payment services for the client
10. –Governance layer
-Strategy layer
-Coordination layer

Aged Care 5
-Delivery layer
-Resource layer
a. Mornington Peninsula
b. Aboriginal health, Ageing well, Chronic disease, mental health, Vulnerable children
and families
c. Aboriginal Health Alliance, Ageing well alliance, alcohol and other drugs, children’s
health, chronic disease management alliance, mental health alliance, prevention and
better health alliance.
d. Health, community and social services, local governments, local health network, GPs
and other primary health care providers
e. Resource layer
Task 2
1.
a. Fronditha Care vision is to become a leader in the delivery of residential and
community aged care services in Australia. Its mission is to promote the health
and welfare of the weak senior people by providing care and support that is
upto standard in adherence to the culture and identity of the respective people.
The organization’s values are compassion, equality, integrity and respect
b.
CEO executive
Deputy RCM
Chief Executive officer
Policy committees
-Governance, risk management &
finance, research and policy and
communication committees
Board of Directors
-President, treasurer,
secretary and members
Volunteer coordinator
Corporate service
manager
Human resource
manager
General Managers of
operations

Aged Care 6
c.
Name Role Responsibilities
Nick Thodos President Overseeing the running of
the company
Faye Spiteri Vice president Overseeing the
administration of the entire
organization
Jacob Fronistas Treasurer Custodian of organization
finances
Jill Taylor Secretary Organization of meeting and
writing minutes, custodian of
administrative records
George Lekakis Chief executive officer Development and execution
of the long term strategy of
the organization
Kristin Hosking Quality and infection control
manager
Ensures quality delivery of
care services
Renee Bognar Manager residential care Oversees the running of all
residential houses
Helen Panayides Home package supervisor In charge of home care
services
Effie Kapnias Volunteer coordinator Overseer of volunteer
programmes
Kathleen Fisher HRM Staff welfare, employment
Inesha Dassanayaka Accountant Financial advice
d. -Aged care Australia
-Carers Victoria
-Dementia Advisory Services
e. The organization has policy guidelines on confidentiality of information of the
clients and the circumstances under which such information can be disclosed.
These policies direct that the staffs are to unavoidably handle individual and
private information of the company clients or partners unless authorized to do

Aged Care 7
so. The information on clients is kept secure at all times, passwords are set for
all confidential information, and the client data is encrypted.
2.
a. Effie Kapnias-Volunteer Coordinator
b.
The Client The business The worker
-Quality and efficient
service due to
organisational holistic
approach
-Access to update
information
-Access additional services
as lower costs
-improved organizational
knowledge
-Greater innovation and
flexibility to address the
varying needs of the client
-Access to extra resources
at affordable costs through
sharing resources
-Increased opportunities
through exposure to many
organisations.
-Enhances employee skills
due to The sharing of
knowledge
-Employee becomes more
efficient at work because
the work is divided and
conquered
c. The number of clients increased due to the satisfaction of the service rendered
by the staff that were now more skilled and efficient in service delivery. The
collaboration also enabled the workers to be exposed to different way in which
elderly care can be done. The sharing of resource became less costly while
benefits maximised.
d. The organization could have incurred higher costs due to the absence of cost
sharing. The employees could not have improved in service delivery due to
lack of exposure and sharing of knowledge. The reputation of the company
could not have risen to the current state.

Aged Care 8
e. It uses news, media and publications such as the Fronditha Care’s radio
program, 3XY radio Hellas, and the use of newspapers. It also organizes
sensitization events to the community
f. Fronditha engages in community services depending on the need. For instance,
activity groups for the seniors, dementia centres, service delivery at homes,
community care packages among others
g. -By developing and agreeing on common goals and objectives
-sharing responsibility of acquiring those objectives
-Regular collaborative events
-consultative leadership
h. –collaboration, network building and building partnerships
- Coordinate with the municipal for additional parking space
- Collaboration with nearby art centres
3.
SWOT ANLAYSIS OF FRONDITHA CARE
Strengths
 Highly recognised publicly with many
centres serving over 75 years seniors
 Situated in striking historic building
 Elderly activities at site for old and
seniors
 Adequate staff in each facility
 Offices of senior management at each
site
Weaknesses
 Presence of parking space by the
public limits privacy and space
 The need to vacate the building for
renovation every two years
Opportunities
 Links to the nearby Art Center
 Collaborative program with the nearby
art centres
Threats:
 Possible disagreements by the county
bylaws on parking
 Space limitations in case of increased
clients
4.

Aged Care 9
Improvement Strategy Benefits on partnerships
Collaboration opportunities Leadership to initiate
collaboration with other
philanthropy for their
workers and clients
-improve client service,
support employees in skill
acquisition
Participate in build networks Identify and get involved in
nationally established
networks
-expansion of the
organization internationally
Cultivate more partnerships
with potential partners
-Participate in their projects
and invite them as well
- public recognition
Task 3
Service provider 1
Workplace Fronditha Care -Thornbury Student
Service provider Bespoke cleaning services Unit CHCPR001-
AT3
Date 14/05/2017
Purpose or service Cleaning services
Collaboration methods Collaboration by Interest, by acuity, by leader
Key members
involved
Sanitation workers
Period of time 6/02/2017-6/04/2017
Outcome Clean residential places
Benefits Healthy and happy seniors, sanitation up to standard as per by laws
Challenges/
Limitations
Need to train their employees on the use of current cleaning
machines
Improvements Have diversity of workers
Supervisor James White
Supervisor signed
Date 14/09/17
Comments – hardworking and enthusiastic about health care
Service provider 2
Workplace Fronditha Care- Thornbury Student
Service provider Exquisine Unit CHCPR001-
AT3
Date 10/08/2017

Aged Care
10
Purpose or service Food supplier
Collaboration methods Collaboration by Interest, by acuity, by leader
Key members
involved
Food distributors
Period of time 4/05/2017-4/07/2017
Outcome Healthy elders
Benefits Healthy and happy seniors, strong elders
Challenges/
Limitations
Need to provide foods across all the Australian cultures
Improvements Adjust as per client preference on food taste
Supervisor Hiram Gold
Supervisor signed
Date 14/09/17
Comments – Passionate about nutrition of the seniors
Service provider 3
Workplace Fronditha Care- Thornbury Student
Service provider Relyon Unit CHCPR001-
AT3
Date 14/08/2017
Purpose or service Security
Collaboration methods Collaboration by Interest, by acuity, by leader
Key members
involved
Security officers
Period of time 10/07/2017-10/09/2017
Outcome Safety of elders
Benefits Elderly more secure just like home, protected from any harassment
from family members
Challenges/
Limitations
Need to train the officers on care services as well, employ officers
from across cultures
Improvements Have fast reinforcements nearby
Supervisor Ellen Star
Supervisor signed
Date 14/09/17
Comments – Industrious and concerned on the safety of the elderly

Aged Care
11
Task 4
Provider 1
Student’s name
Date 14/09/17
How did the student collaborate
effectively with you? i.e types of
formal and informal
communication
Provide examples to support your
response.
The student collaborated both in informal and formal
way as per the situation. For instance, while inquiring
about the type of cleaning services we offer in my
office, he approached me formerly. When talking about
her passion for care for the elderly it was informal
Was the student able to liaise with
the key members and maintain
positive networks with members
across the organization?
Provide examples to support your
response.
Yes, it is amazing how the student was able to work
with all my staff she came across. For instance, the
student was able to work well with new employees
even after transferring the one he was used to before
Did the student share information
including the communication of
issues with you as required?
Provide examples to support your
response.
The student was very open though reserved and share
information that was relevant to the smooth running of
the organization. His approach to issues was very
mature and encouraging. For example, the instance
when one of the washrooms was not worked upon, he
approached me and told me its like one of the cleaners
had forgotten to clean one of the washrooms in the east
wing
Did the student represent the
organization in a positive and
professional manner?
Provide examples to support your
response.
Yes. Though the student was just an attachee, he
worked in a respeonsible and ethical way until we
promised to provide internship once he is done with his
course. For example, when one relative of the elderly
came complaining on how her mother was neglected
because of food stuffs on the floor, he was able to
explain and calm her down.
Client signature
(optional)
Date 14/09/17
Provider 2
Student’s name

Aged Care
12
Date 14/09/17
How did the student collaborate
effectively with you? i.e types of
formal and informal
communication
Provide examples to support your
response.
The student’s collaboration was superb depending on
the situation. For example, when assessing the food
served to the seniors she would communicate formerly
in case of any issues. and while chatting with me
during breaks, she could intuitively switch to informal
chat
Was the student able to liaise with
the key members and maintain
positive networks with members
across the organization?
Provide examples to support your
response.
Yes. The student liaised with relevant members in his
duty more effectively and even exchanged contacts in
case of any further job opportunity. For example, the
student was able to befriend the nutritionist and could
seek guidance on a lot of issues relating to the health of
the elderly
Did the student share information
including the communication of
issues with you as required?
Provide examples to support your
response.
The student was very outgoing and in case of doubts
regarding his work, he did not hesitate to inquire. For
example, when one of the elders approached him of
lack of salt in the food provided
Did the student represent the
organization in a positive and
professional manner?
Provide examples to support your
response.
Yes. The student was able to represent us very well.
For example, a time when one of the elders was
offended because of waiting for dessert for long and
started threatening to quit the residential place, the
student was able to convince the elder otherwise
Client signature
(optional)
Date 14/09/17
Provider 3
Student’s name
Date 14/09/17
How did the student collaborate
effectively with you? i.e types of
formal and informal
communication
Provide examples to support your
response.
Yes. The student was formal in most of the
communications maybe because he could converse on
work issues. for instance, when the student came to
inquire the number of relatives that had come to visit
the elderly
Was the student able to liaise with
the key members and maintain
positive networks with members
Yes. It is amazing how the student was able to
cooperate with all our staff irrespective of the ones on
duty. the student never gave us difficult times such as