Exploring Chatbot Applications in the Logistics Sector

Desklib provides solved assignments and past papers to help students succeed.

Potential Impact of Chat bots
in the Goods Transport
Industry

Introduction to chat bots?
• This is the word which defines as a
conversational agent which interacts or
communicates with the user using the natural
languages.
• This is very helpful and beneficial for the
humans.
• There are various applications in which the chat
bots can be used such Call Centers, Customer
services, etc.

How Do Chat bots Work
• The working of Chat bots is not effective as they don’t
have good conversation.
• The chat bots are based on pattern matching.
• Chat bots is the set of input and output regulations.
• The Chat bots is the term which recognize the clue with
the question of the user and then give them the proper
calculated output or results.
• For example- Human: “I am feeling very worried today.”
Chat bots: “Why are you feeling worried lately?”
• Another chat bots, other than the transport chat bots
learn by interacting with the user.

ELIZA
• This is the term which was said as the first chat
bots design and develop in the year of 1966.
• Parodies a analyst rephrase the statements said by
the user and pretence them back in the form of
questions.
• The first chat bots Eliza works by substituting the
key words of the user and y doing the simple
parsing into the phrases which can be understand
by the
• People get expressively trapped by ELIZA’s
positive replies by forgetting that it is only a
machine

ALICE Chat bots System
• The system which is inspired by the first chat bots is
Artificial Linguistic Internet Computer Entity.
• This system applies the heuristic pattern matching
rules to input to converse with the user.
• This system is distributed in two parts-
– Chat bots engine
– Language Model
• Language models are stored in Artificial Intelligence
Mark-up Language files.

ITS that use Natural Language
• This has been estimated that the natural language is
going to fill the gap between the ITS and human
tutor.
• Educational agents or avatars
– They are using the non-voice behaviour like emotions.
– They act as they are the new learners, beginners,
competitors, helper,
– They ask the questions and give the positive response
about the questions, they also provides the hint and give
the explanations and then provide the feedback and
monitor the progress.

Chat bots for Entertainment
• The main purpose of this is to mimic human
conversation.
• ELIZA – This was the first chat bots which was
used to mimic a therapist, on which the idea was
based on the matching of the keywords.
• The Phrases are also used which are like “This is
very interesting, please continue”
• ALICE – This was the system which was inspired
by the Eliza and was developed for the purposed of
entertainment
• In this no data is saved or understand.

Chat bots in Foreign Language
Learning
• There is an intelligent web-based system for teaching the foreign
language and to learn that and these languages are mentioned or
outlined below -
– natural language or mark-up language
– natural language object model in Java
– natural language database
– a communication response mechanism which considers the discourse
context and the personality of the users and of the system itself.
• Students will going to feel relaxed after learning of the foreign
language.
• The students are going to repeat the same matter without having
any issue.

Chat bots in Information Retrieval
• Useful in Education – Language, Mathematics
• FAQ chat system – This is the system which solves
the queries of teaching the resources to how to book
a room.
• FAQ chat over Google
– The answers should be provided on the continuous basis
whenever the google is providing any link in the input.
– The amount of returned links of FAQ chat is less than the
returned links of Google.
• This is very essential that to retrieve the information
the chat bots is based on keyword matching

Chat bots in Other Domains
• The Happy Assistant is the one chat bots which
helps to access all the e-commerce websites in order
to find the exact information about goods and
services.
• Sanelma was the chat bots which was introduced in
the year of 2003. This was defined as the imaginary
person who talks in a museum.
• The Rita was one of the graphical avatar chat bots
which was used to help the bank client in any of the
financial risks occur. The Rita was named as real
time Internet technical assistant.

Conclusion
• From the above presentation video this has been
clearly concluded that the use of Chat bots in the
transport industry is very effective and this is
efficient tool when it comes to education, IR, e-
commerce, etc.
• The main aim of this video was to explain that how
chat bots designers are going to build tools that help
people, and make their work easy, and how they
interact with the computers by using the natural
language but by all this they do not replace the role
of humans completely and can also be able to
imitate the humans conversation.