Managerial Accounting: AI, Ethics and Sustainability Report

This managerial accounting report critically discusses the profound impact of artificial intelligence (AI), automation, smart systems, and blockchain technologies on various industries and their broader societal implications. It highlights how AI enhances services through customization and automation, including applications like AI chatbots and driverless cars, while blockchain improves supply chain and stakeholder management. Furthermore, the report delves into the crucial roles of ethics and sustainability in business, examining how ethical practices, employee integrity, and responsible data handling influence company performance and strategy. It emphasizes the importance of ethical considerations, varying across industries, and the need for transparency in data analysis to build customer trust. The report references key academic sources to support its arguments, providing a comprehensive analysis of these interconnected topics.

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1Managerial Account
Critically discuss the impact of AI (artificial intelligence), automation, smart systems
and block chain on the industries and their wider implications on a society.
Answer:
Considering the current industrial growth as well as the market competitiveness it has
been noticed that each of the service industries needs to be highly effectively in order to
provide most accurate as well as effective services to the its users. Followed by this aspect it
has been noticed that there are several technologies present in the current hi-tech world which
holds significant impact on providing effective features to the industries that will impact on
the enhancement of the their organizational services. In order to support the above statement a
detail investigation has been conducted and the identified benefits of the implementation of
Artificial Intelligence, smart technologies, block chain as well as the automation are listed
below:
 After investigating the offered services by the AI systems it has been noticed that it has
significantly enhanced the services of the current industries by making it more customized
as AI works with a specific pattern by which it analyses the business progress and make
effective decisions for the organization.
 Along with the above benefits it has been also noticed that it has effectively enhanced the
services of the industries by making it automatic. Followed by this aspect it has been
noticed that due to the incorporation of AI systems into the organizations infrastructure it
includes several services like automatic customer handling process similar to the
operations of AI chatbots whose advance technology effectively manages the
organizational customer handling as well as marketing procedure which includes the
activities like sending emails, chatting clients as well as operating social media
advertisement by itself only.

2Managerial Account
 Followed by this above benefits it has been also noticed that AI and the Automated system
has significantly impacted the transport industry by making inventing the driverless cars
which has the ability to provide the transportation services to the population without any
human interaction.
 Along with these block chain technology has also offered several services to the
production industry which includes the supplier management and the effective
management of other stakeholders that are related to the nominate industry (Armour &
Sako 2019).
 Followed by these offered benefits it has been also noticed that the incorporation of
trending technologies into the services industries has effectively enhanced the accuracy of
those industries as these technologies are based on the feature and the results of data
mining which provide effective decisions to the industry with the purpose to deliver more
customized services to the users (Nofer et al., 2017).
Hence, followed by this discussion it can be stated that the above applications has
significantly impacted our daily activities by making it more effective and personalized.
Critically discuss the role of ethics and sustainability for a business and their
implications on company performance and strategy.
Answer:
Followed by the above discussion on the implementation of the trending technologies
into the organizational services it has been noticed that in the industrial field there is a huge
significance of ethics and sustainability into the success of the industry. Considering this
aspect a detail investigation on the application of ethics into the industrial services has been
conducted whose identified key factors are listed below:

3Managerial Account
 Followed by the above statement it has been noticed that ethics in the industry services
stands for the individual values, which stated that an industrial service must not violate
any rule and regulation which has the tendency to harm any individual. Considering this
aspect it has been noticed that industrial activities based on the business ethics
successfully enhanced the services of that industry as well as invokes its growth.
 Along with this it has been also noticed that there is significance of business ethics as it
has been identified from the investigation that in the business services they need to
follow several regulations which holds several limitations related to the data analysis and
other that has a significant impact on the improvement of the nominated business.
 Followed by this it has been also noticed that in the industrial infrastructure there is a
huge importance of employ ethics which states that the employ needs to follow several
rules and regulations with the purpose to not harm the organizations resources as well as
to provide more effective services to the users. While investigating this aspect it has been
noticed that employ honesty, integrity as well as the obedient nature has a major impact
on the services of the industry (Robertson 2017).
 Considering these above offered services it has been noticed that the business ethics
varies from industries to industries as different industries has different working policies
followed by which the organization needs to perform their activities by making it sure
that it should not harm any industries as well as the users interest.
 Along with the above aspect it has been noticed that most of the organization performs
their activities by analysing the customer data. However, according to the business ethics
industries does not have the authorization to utilize the customer’s personal data without
any concern of the user. Hence, according to the business ethics it is very important to
provide awareness about the data analysis to the users which will help to earn customer
trust (Sison et al., 2017).

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Reference:
Armour, J., & Sako, M. (2019). AI-Enabled Business Models in Legal Services: From
Traditional Law Firms to Next-Generation Law Companies?. Available at SSRN
3418810.
Nofer, M., Gomber, P., Hinz, O., & Schiereck, D. (2017). Blockchain. Business &
Information Systems Engineering, 59(3), 183-187.
Robertson, D. C. (2017). Business ethics across cultures. The Blackwell Handbook of Cross‐
Cultural Management, 361-392.
Sison, A. J. G., Beabout, G. R., & Ferrero, I. (Eds.). (2017). Handbook of virtue ethics in
business and management. New York: Springer.