Project Management Assignment: Implementing AI Software at HSBC Bank

This project management assignment presents a detailed project plan for implementing AI-based software to improve operations at HSBC Bank in the UAE. The plan encompasses project objectives aligned with HSBC's goal of financial leadership, addressing operational issues through AI integration. The project scope includes business case development, data verification, model building, automation, and post-project review, while excluding training and supplier information. The plan outlines project assumptions regarding use cases, budget ($80,000), and a 118-day timeline. It defines roles and responsibilities for stakeholders like the project manager, financial manager, HR manager, IT manager, technical manager, application manager, and tester. The assignment includes a timeline, Gantt charts, and a risk management plan to address potential issues like budget shortfalls, schedule slippage, and inexperienced teams. Stakeholder management strategies are detailed, and project funding is planned through UAE investors. Additionally, a PERT diagram illustrates the critical path, along with a discussion of PERT's drawbacks. The project aims to enhance HSBC's operational efficiency through strategic AI implementation.

Running head: PROJECT MANAGEMENT
Assignment task 2
Name of the Student
Name of the University
Author’s Note

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Table of Contents
1. Project objectives.........................................................................................................................2
2. Organizations objectives..............................................................................................................2
3. Project scope................................................................................................................................2
4. Project assumptions.....................................................................................................................3
5. Project roles and responsibilities.................................................................................................3
6. Timeline and Gantt charts............................................................................................................6
6.1 Timeline.................................................................................................................................6
6.2 Gantt charts............................................................................................................................9
7. Risk management.......................................................................................................................10
8. Stakeholder management...........................................................................................................14
9. Project funding...........................................................................................................................16
10. Other areas...............................................................................................................................16
Bibliography..................................................................................................................................18

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1. Project objectives
The main objective of the paper is to propose and design a project plan for successfully
implementing AI based software in order to properly enhance the selected organization’s
proposal for improving the operations of HSBC bank in UAE.
2. Organizations objectives
The HSBC bank generally wants to lead in the world for its financial services and for
which they need to balance the earnings between stable, mature as well as faster growing
economies and for achieving this the HSBC wants to resolve its operational issues by
successfully implementing AI based software.
3. Project scope
In-scope
 Development of business case
 Defining the use case of the project
 Verification of data availability
 Carrying different types of data exploration
 Defining model building based methodology
 Automation as well as production roll-out Implementation of AI
 Post project review
Out-scope
 Training facility is not given to the project team members

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 Information related with the suppliers are not part of the project
4. Project assumptions
The events or circumstances which are generally expected to occur during the
implementation of AI are mainly elaborated below:
Use case: As per the technical manager, the use case for the entire AI system will be
properly defined which will further be helpful in implementing the AI system after the data
availability is generally verified.
Budget: The financial manager assumes that around $80,000 is needed for successfully
implementing the AI software so that the operational issues of the HSBC bank will get resolved.
However, if the required budget is not estimated properly then the project will generally face a
number of financial issues during the progress of the project.
Time: It is analyzed that around 118 days are generally required to implement the AI
within HSBC bank for resolving the operational challenges of the organization. The project
manager also assumes that the team leaders will track the project progress on a weekly basis and
therefore there will be no chance of schedule slippage.
5. Project roles and responsibilities
Stakeholders Roles and responsibilities
Project manager The project managers are the individuals with
very much excellent entrepreneurial mindset
who generally help in planning as well as
defining the scope for developing the project
plan and schedule. Proper planning generally

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helps in determining the different types of
resources which are required for the project.
In addition to this, they help in resource
planning, time estimation as well as cost
estimation.
Project planner The project planner helps in planning the
different workloads of the project and further
assists in gathering as well as analyzing
different information which are needed for
preparing the status report of the project.
They further evaluate the present procedures
and generally helps in recommending changes
for improving the efficiency of project
planning as well as scheduling projects.
Financial manager The financial manager generally takes the
responsibility of reviewing the various
financial reports and generally helps in
monitoring different types of accounts in
order to prepare the financial forecast. They
also help in investigating profitability and
further analyzes the market for determining
the business opportunities.
HR manager The human resources generally plan, direct

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as well as coordinate different types of
administrative functions related with the
project. They also oversee recruitment,
interview, hiring new staffs as well as
undertake proper strategic planning for the
employees of the organization.
IT manager The IT manager generally manages the entire
AI implementation and further plans,
organizes as well as evaluates the entire data
operation of the system. In addition to this,
they also help in defining the use cases and
how the system will operate as per the
designed use case.
Technical manager They are generally considered as the proper
source of communication between the various
clients as well as upper management such that
they can be able to perform a number of
management tasks for the entire team of the
project. They further handle complains of the
employees and generally divides the technical
work among the employees.
Application manager They are IT professionals who are mainly
responsible for effectively managing the

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different software applications within the
entire business. In addition to this, they
generally figure out steps in order to improve
the operations of HSBC banks and further
helps in maintaining the software effectively.
Tester They generally define the various testing
activities for the subordinates and helps in
preparing the status reporting for testing
activities. In addition to this, the project
managers regularly update about the progress
of the various testing activities.
6. Timeline and Gantt charts
6.1 Timeline
The schedule that is provided reflects the time that is mainly needed for executing each of
the activities for successfully completing the work of AI implementation.
WBS Task Name Duration Start Finish
0 Implementation of AI 118 days Thu 30-01-20
Mon 13-07-
20
1 Initiation phase 18 days Thu 30-01-20
Mon 24-02-
20
1.1 Business case development 3 days Thu 30-01-20
Mon 03-02-
20

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1.2 Undertaking cost benefit analysis 4 days Tue 04-02-20 Fri 07-02-20
1.3 Hiring team members 7 days
Mon 10-02-
20
Tue 18-02-20
1.4 Creating proper project plan 4 days
Wed 19-02-
20
Mon 24-02-
20
1.5
Milestone 1: Completion of initiation
phase
0 days
Mon 24-02-
20
Mon 24-02-
20
2 Planning phase 16 days Tue 25-02-20 Tue 17-03-20
2.1
Development of entire plan for the
project
4 days Tue 25-02-20 Fri 28-02-20
2.2 Development of project timeline 3 days
Mon 02-03-
20
Wed 04-03-
20
2.3 Development of budget 3 days Thu 05-03-20
Mon 09-03-
20
2.4 Risk management plan 4 days Tue 10-03-20 Fri 13-03-20
2.5 Quality management plan 2 days
Mon 16-03-
20
Tue 17-03-20
2.6
Milestone 2: completion of planning
phase
0 days Tue 17-03-20 Tue 17-03-20
3 Execution phase 75 days
Wed 18-03-
20
Tue 30-06-20
3.1 Defining the use case 10 days Wed 18-03- Tue 31-03-20

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20
3.2 Verifying the data availability 8 days
Wed 01-04-
20
Fri 10-04-20
3.3 Carrying out basis data exploration 9 days
Mon 13-04-
20
Thu 23-04-20
3.4 Defining model building methodology 10 days Fri 24-04-20 Thu 07-05-20
3.5
Defining a model validation
methodology
12 days Fri 08-05-20
Mon 25-05-
20
3.6 Automation and production rollout 14 days Tue 26-05-20 Fri 12-06-20
3.7 Implementation of AI 12 days
Mon 15-06-
20
Tue 30-06-20
3.8
Milestone 3: Completion of
implementation phase
0 days Tue 30-06-20 Tue 30-06-20
4 Closure phase 9 days
Wed 01-07-
20
Mon 13-07-
20
4.1 Post project review 3 days
Wed 01-07-
20
Fri 03-07-20
4.2 Stakeholder sign off 2 days
Mon 06-07-
20
Tue 07-07-20
4.3 Documentation 4 days
Wed 08-07-
20
Mon 13-07-
20
4.4 Milestone 4: Completion of closure 0 days Mon 13-07- Mon 13-07-

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phase 20 20
6.2 Gantt charts
Figure 1: Gantt chart
(Source: Created by Author)
7. Risk management
Ris
k Id
Risk Description Impact Probabilit
y
Responsibl
e
Mitigation

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1 Budget
shortfall
It is found that
budgeted funds
must be utilized
judiciously for
avoiding
exorbitant in
different non-
vital areas. It is
found that
spending too
much of money
within one
specific area can
cause budget
shortfall in the
project.
High High Financial
manager
It is very
much
necessary to
allocate
different types
of resources
effectively in
the project for
managing the
project budget
and for
avoiding
financial
challenges that
occur in the
project due to
shortfall of
budget.
2 Schedule
slippage
Poor
communication
with the project
team generally
not provide
High High Project
planner
It is necessary
to
communicate
the issues and
problems that

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PROJECT MANAGEMENT
proper idea
about what is
generally
happening with
the suppliers,
contractors as
well as team.
Due to
misunderstandin
g during the
execution and
planning phase
creates a
number of tasks
which are not
carried properly
which further
causes delay in
the project.
arises in
different
phases of the
project
effectively.
Proper
communicatio
n helps in
providing
update on
regular basis
which further
helps in
avoiding delay
in the entire
project.
3 Inexperience
d team
If the project
team is not
much
experienced
Mediu
m
Medium HR
manager
Hiring
experienced as
well as
knowledgeabl

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PROJECT MANAGEMENT
then are unable
to handle the
conflicts that
generally rises
during the
progress of the
project
effectively.
e project team
during the
implementatio
n of AI
software is
very much
needed for
handling
different types
of conflicts so
that the
project related
challenges
does not
impact the
progress of the
project.
4 Improper
testing
Testing of the
system is not
done effectively
then there will
be chance of
occurring a
High High Tester After the
implementatio
n of AI based
software, it is
quite
necessary to

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PROJECT MANAGEMENT
number of
operational
issues when the
AI software will
be used within
the HSBC bank.
conduct
testing
effectively for
resolving
different types
of operational
challenges that
may occur due
to improper
testing.
5 Improper
definition of
use case
Presence of
inaccurate
information
about the use
case generally
creates a
number of
issues in
implementing
the AI and the
AI software
which will be
implemented
High High Technical
manager
Hiring
experienced
technical
manager who
can be able to
define the use
case properly
such that the
AI software
will be
effectively
implemented
for resolving

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PROJECT MANAGEMENT
will not work
effectively.
operational
issues of
HSBC bank.
8. Stakeholder management
Stakeholder Power Interest Goal of the
stakeholders
Best way to
manage
Project manager High High The main goal
of the project
manager to
execute the AI
implementation-
based software
on time by
managing the
project risks
effectively.
Discuss the
objectives with
the team of the
project so that
they can get
entire overview
of the project
and can work
effectively.
Project planner High High They will
generally create
proper plan so
that as per the
developed plan,
the AI
implementation
They take
meetings on
regular basis
for avoiding
issues related
with planning.

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will generally be
done.
Financial manager Low High They create
proper financial
plan for
effectively
manging the
finance of the
project quite
effectively.
They create
financial
reports on a
weekly basis
for keeping
proper track on
the project.
IT manager High High They mainly
aim to
implement AI
software and
further plans,
organizes as
well as
evaluates the
entire data
operation of the
system.
They conduct
meeting and
reflects on the
status report
for showcasing
the work
performed
effectively by
the IT team.
Tester High Low They conduct
testing after the
They reflect
the issues with

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implementation
phase of the
project for
checking the
operations of the
system
effectively.
the help of
issue log so
that the
challenges that
occurred after
the
implementation
phase can get
resolved.
9. Project funding
It is found that in order to implement the AI based software within the HSBC bank, the
money that is needed for the work of the entire project will generally be funded by different
investors of UAE. They analyzes the benefits of the project and invests their money within AI
software implementation because they will earn profit from the undertaken project.
10. Other areas
The PERT diagram that is drawn below is for the implementation of the new software
helps in reflecting the critical path of the project. It is analyzed that the critical path in the below
diagram is A>B>C>E>F>J>L>N

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PROJECT MANAGEMENT
Figure 2: PERT chart
(Source: Created by Author)
The different drawbacks that are faced due to the application of PERT in the project are
described below:
 It is considered as one of the complicated methods that perform the entire project over the
entire extended time. In addition to this, the labour-intensive nature of the entire PERT
method generally makes PERT charts quite expensive.
 PERT is generally considered as one of the time-focussed method that generally
specifies the time that is mainly needed in order to complete each of the project activity
which generally get completed for meeting the completion date of the entire project.

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