The Role of AI in Modern Warehouse Management Systems

This report delves into the transformative impact of Artificial Intelligence (AI) on warehouse management. It begins by highlighting the significance of information technology in modern business and the crucial role of Management Information Systems (MIS) in structuring and analyzing warehouse data. The report critically evaluates past and present information systems, assessing their roles, policies, and procedures within a specified organization. It then provides recommendations for future information systems, emphasizing the integration of business intelligence, cloud computing, and AI to enhance efficiency and customer service. The recommendations include implementing AI-driven technologies, ensuring data security, and adopting strategies like TOGAF to achieve organizational goals. The report justifies these recommendations by highlighting the benefits of improved business functions, enhanced customer relationship management, and secure data handling, ultimately positioning AI as a key driver for future success in the warehouse industry. The author also provides relevant references to support the findings.

Running head: ARTIFICIAL INTELLIGENCE IN WAREHOUSE
ARTIFICIAL INTELLIGENCE IN WAREHOUSE - How AI Is
Revolutionizing- The Warehouse Industry
Name of the Student
Name of the University
Author Note

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Critical Evaluation of Information System:
Role of Future Information System in Warehouse Group Limited:
In order to enhance the performance of the organization in future it is expected that the
information system developed will be customer oriented so that they can achieve the target by
fulfilling the needs of the customers (Pearlson, Saunders & Galletta, 2016). There is a high need
to ensure that the organization is able to manage the resources efficiently so that they can
generate high benefits. The information system can help in this aspect by properly managing all
the logistics available in the warehouse efficiently.
Trends in Computer Hardware and Software:
The current trends of the computer hardware and software includes increased usage of the
reduced computing instructions. Currently the computer industry is going a huge changes. Now
the hardware are capable of supporting smart terminals through which many works can be done
remotely. In this aspect the AI enabled warehouse management system will become very much
beneficial (Fisch, White & Pooch, 2017). With that computing in the traditional desktop PCs,
mobile computing is also evolving. Due to this reason it can be surely said that the AI enabled
warehouse management system will be surely going to be succeed in the near future.
Developments in Computer Hardware and Software:
The current developments in the computer hardware and software has reached a new
level. Current technologies in the computer hardware and software is capable of supporting AI
related operations which will help in the automatic management of the warehouse related
operations (Friedman & Kahn Jr, 2017). Developments has gone so far that currently in the CPU

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there is another unit which is built separately and that is used for AI related operations. This
specialized unit for the AI is known as the NPU or the Neural Processing Unit. These current
development in the computer hardware and the software will very much help in the aspect of AI
enabled warehouse management system.
Justification of the Recommendation for the future information system:
Future Roles of the Information System:
The information system should be including some of the important aspects so that these
information can help in the future cases of proper warehouse management system. These are the
business intelligence, cloud computing and artificial intelligence. The main recommendations in
this aspect are the:
 The organization is being developed with proper business intelligence tool proliferation
that will help in determining the basic needs and the decision process within the
organization.
 The organization must focus on implementing proper employees who will be able to
handle the technologies and applications that are developed with artificial intelligence.
 The organization needs to implement proper security measures that will help protect the
organizational confidential data at online transaction.
Future policies for managing information systems:
According to the database of government all the complaints that are filed by the customers
are being fixed within a stipulated time so that they can get instant benefits. However they do not

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focus on verifying the accuracy of the facts and focuses on taking steps for confirming the
commercial relationship between the customers and the identified organization.
Future procedures for managing information systems:
Management of the information system is very much important in this case. The main
aim behind managing the information system is to ensure that with the developed information
system the organization is able to overcome the challenges. The main aim of the implementation
of an information system within the warehouse company is to ensure that the system is able to
play an integral role that will help in performing the daily activities that takes place within the
warehouse store. The implemented warehouse will ensure that the organization is able to perform
the online shopping, will ensure conducting promotion events for ensuring better awareness of
the organization. With the proper evaluation of the tradition system into information system it
will become easy to manage the customer databases that are stored within the organization. It is
expected that with the implementation of information system the organization will be able to
maintain a better customer relationship management. It is expected that the information system
will be able to handle the data effectively and will be capable of generating the information
based on the activities that takes place within the organization. In order to maintain a better
relation with the customer it becomes essential to treat the loyal customers with attractive offers
so that they remain connected with the organization. The information system will also be able to
provide better and convenient options for the people who are buying products online. Apart from
this the organization has also developed several policies that will help in managing the customers
overall performance. It is expected that in future the organization will be able to provide better
AI based services towards the customers of the organization. In future it is expected that the
business organization will level up the maturity level to 3 so that they can ensure better

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performance throughout the organization. This will ensure that the organization is able to provide
better output towards the intended customers.
How the Recommendations will help:
The major benefit that is likely to be offered with the recommendation is that it will be
able to carry out the business function successfully without facing any challenges. With proper
encryption and gateway it will become easy to manage the payment process. The information
system will ensure that the online shopping feature is made available towards the customer. In
addition to this the customers will be guided with the help of suitable employees in online chat
so that they can make the transaction successfully without facing any serious problems. The
information system will store all the major details regarding the customer. However the system
will be developed in such a way that the credential data related to the customers are not stored
within the system. This will help in managing the customer information and will ensure that
customers are provided with the suitable payment option. The system needs to be maintained
effectively so that it can ensure better performance and will help in increasing the productivity.
Justification behind the Recommendations:
The main reason behind including business intelligence tools within the organization is
that it will ensure that the employees are able to handle the activities who does not have much
knowledge regarding business intelligence, statistical analysis or about the data mining. With the
help of proper business intelligence strategy it becomes easy to develop the information system
and ensures that they are able to manage the data within the organization. On the other hand the
aim behind erasing the credential data regarding the credit cards is that it will ensure that proper
security is being provided towards the customer’s data. In case of data breaches the confidential
data will be protected. Thus it becomes essential to ensure that credential data are being removed

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from the system for better performance. This will also ensure a better customer relationship
management. TOGAF systematic approach is one of the approach that helps in achieving the
target of increasing the level by 3 vision and mission. Thus it can be stated that with the above
mentioned recommendations and strategy it will become easy to obtain a good relationship with
the existing customers and will also ensure that proper profit is obtained by the organization. The
organization will ensure that the developed information system is capable of managing a better
customer relationship and is one of the best economical vendor for the customers.

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References:
Fisch, E. A., White, G. B., & Pooch, U. W. (2017). Computer system and network security. CRC
press.
Friedman, B., & Kahn Jr, P. H. (2017). Human agency and responsible computing: Implications
for computer system design. Computer Ethics, 241-248.
Pearlson, K. E., Saunders, C. S., & Galletta, D. F. (2016). Managing and using information
systems, binder ready version: a strategic approach. John Wiley & Sons.