Risk Assessment, Future Opportunities: AI in Retail Credit

This document presents a research proposal focused on the risk assessment, future opportunities, and benefits of implementing Artificial Intelligence (AI) within retail credit centers and disbursal units, specifically within a leading UAE-based bank in Dubai. It introduces AI as a field of computer science capable of automating tasks through machine learning, speech recognition, and problem-solving. The research aims to analyze the level of risk associated with AI implementation and measure the impact of automation on various banking services, including AML, chatbots, algorithmic trading, and fraud detection. The proposal outlines research objectives to understand risks, assess strategic advantages, and evaluate the impact on processes and customer service, particularly in the context of competition from Fintech companies. The methodology section discusses the research philosophy, focusing on the positivism approach, which will utilize statistical data to analyze the research questions. The document also includes a brief literature review discussing the challenges of AI reproducibility and its potential impact on various aspects of human life, as well as its application in money management, ATM fraud, and cybercrimes.