University Report: Air Cargo Management and Aviation Maintenance

This report provides a comprehensive overview of air cargo management with a specific focus on aviation maintenance. It begins with an introduction to the topic, highlighting the significance of aircraft maintenance for safety and operational efficiency within the aviation industry. The report then delves into a specific area of aviation maintenance, discussing quality requirements, potential quality defects, and strategies for preventing these defects. It emphasizes the importance of assigning sufficient personnel to tasks to ensure thoroughness and quality. Furthermore, the report explores performance measurement techniques, stressing the need to monitor product and service quality to ensure the safety of aircraft and passengers. It also examines how performance measurement aligns with the elements of the balance scorecard. The conclusion summarizes the critical need for quality products and services in the aviation industry, emphasizing that maintaining high standards is essential for customer satisfaction and overall success. The report references several sources to support its findings and recommendations.

Running Head: AIR CARGO MANAGEMENT: AVIATION MAINTENANCE
Air Cargo Management: Aviation Maintenance
Name of the Student:
Name of the University:
Author Note:

1AIR CARGO MANAGEMENT: AVIATION MAINTENANCE
Executive Summary
The reports provide a clear idea regarding the aviation maintenance that is there in air cargo
management. This is quite important for the company to flourish in the marketplace and to
provide safety to the consumers. The report also provides an outlook on the different aspects
which are beneficial and important for the firm to look after so as to expand in the
marketplace and can become popular in the process. Lastly, the research paper provides a
transparent idea regarding the importance of the maintenance department so that the firm can
flourish in the marketplace and can accomplish what they are willing to achieve in the
process.

2AIR CARGO MANAGEMENT: AVIATION MAINTENANCE
Table of Contents
Introduction................................................................................................................................3
Specific Area..............................................................................................................................3
Quality Requirement..................................................................................................................3
Quality Defect............................................................................................................................3
Prevent Quality Defects.............................................................................................................4
Performance Measurement.........................................................................................................4
Balance Scorecard......................................................................................................................4
Conclusion..................................................................................................................................4
References..................................................................................................................................6

3AIR CARGO MANAGEMENT: AVIATION MAINTENANCE
Introduction
Aviation maintenance is considered to be the maintenance of the aircraft or the parts
of the aircraft, which is important for the aircraft. This is important for the company who is
operating in the aviation industry and the company needs to look after the parts of the aircraft
and maintain it properly so that it can be used during the time of emergency (Patankar &
Taylor, 2017). The company also possesses new parts as well so that they can replace it with
the older ones and the service can be continued in the process. This is necessary for the
organization to look after as they are the ones responsible for the safety of the passengers as
well as the members and pilots (Chiu & Hsieh, 2016). Therefore, it can be said that the
company that is given the responsibility of the maintenance should be responsible and
perform their task effectively.
Specific Area
This is an important area as they are the ones who look after the aircraft and check
whether the aircraft is safe to take off or not. The members in this area are responsible for the
safety of the passengers and that is the sole reason this makes them more responsible and
active in the process (Rashid, Place & Braithwaite, 2013).
Quality Requirement
The quality needs to be the best in terms of parts and also in terms of the employees.
This is so as the life of the passengers as well as their safety is dependent on this department.
This is the main reason the quality requirement is always on the higher side in this
department.

4AIR CARGO MANAGEMENT: AVIATION MAINTENANCE
Quality Defect
There is no chance to provide low-quality parts or the service, but sometimes
employees miss out on the small details or cracks. This small thing might end up become
serious trouble in terms of safety issues. This type of defect can be found in the quality,
which requires to be eliminated in the process.
Prevent Quality Defects
The department needs to assign more number of employees for a similar type of work
so that every minute problem can be seen and can be resolved. This will automatically
provide the company with the surety that the quality service, as well as products, is being
delivered by the maintenance department in the aviation industry (Demirtas, 2013).
Performance Measurement
The company needs to monitor the quality of the product as well as the service that
they are providing to the aircraft as it is essential for the safety of the aircraft. This needs to
be monitor so that the department can provide a high-quality product and can make it safe for
the customers as well as the crew members (Ayeni, Ball & Baines, 2016).
Balance Scorecard
The measurement is on the high priority of the balanced scorecard in repect to the
quality of the product or service is being measured with the help of the performance
measurement in the process. This is necessary for the expansion of the firm in the
marketplace and to provide safety to the customers who are availing service to the customers.

5AIR CARGO MANAGEMENT: AVIATION MAINTENANCE
Conclusion
In the end, it can be concluded that the organization needs to look after the matter as it
in the aviation industry the company needs to provide quality products and services to the
customers. The main priority of the department is to deliver quality in the aviation industry as
it is essential for the safety of the customers in the process and this needs to understand by the
department or the company who is dealing in the process so as to expand in the market and
can gain the success what they are willing to obtain in the process. This is possible only when
the company is providing satisfaction to the customers and assist them to achieve success in
the process.

6AIR CARGO MANAGEMENT: AVIATION MAINTENANCE
References
Ayeni, P., Ball, P., & Baines, T. (2016). Towards the strategic adoption of Lean in Aviation
Maintenance Repair and Overhaul (MRO) industry: An empirical study into the
industry's status. Journal of Manufacturing Technology Management, 38-61.
Chiu, M. C., & Hsieh, M. C. (2016). Latent human error analysis and efficient improvement
strategies by fuzzy TOPSIS in aviation maintenance tasks. Applied ergonomics, 54,
136-147.
Demirtas, O. (2013). Evaluating the core capabilities for strategic outsourcing decisions at
aviation maintenance industry. Procedia-Social and Behavioral Sciences, 99, 1134-
1143.
Patankar, M. S., & Taylor, J. C. (2017). Risk management and error reduction in aviation
maintenance. Routledge.
Rashid, H. S. J., Place, C. S., & Braithwaite, G. R. (2013). Investigating the investigations: a
retrospective study in the aviation maintenance error causation. Cognition, technology
& work, 15(2), 171-188.