Research Report: Staff Training and Client Satisfaction in Airlines

This report investigates the impact of staff training on client satisfaction within the airline industry, specifically focusing on Easy Jet. The research aims to evaluate the effectiveness of training programs, identify appropriate training tools and techniques, and assess the relationship between satisfied customers and employee training. Data analysis reveals that training programs are beneficial for staff members to improve their performance and contribute to employee retention. The report emphasizes the importance of training in enhancing customer service, meeting customer needs, and ultimately improving the company's overall performance and competitive advantage. Recommendations include organizing better training programs to improve staff communication and service delivery, ultimately leading to increased customer satisfaction and company growth. Desklib provides access to this report and other study resources for students.

TO DETERMINE AFFECT OF STAFF'S TRAINING ON CLIENT SATISFACTION IN AIRLINE
INDUSTRY
OVERVIEW OF RESEARCH RESEARCH OBJECTIVES RESEARCH QUESTION
In today's modern market, customers satisfaction is
more important for every organisation to attain
competitive advantage in market place. In this,
company provide quality services to its customers
which leads in enhancing the performance level of the
business at competitive market place. In this manager
and top level authorities play important role in
allocating right task to capable employees in which
they easily understand customers requirements in order
to retain them for long time period. In this Easy Jet is
popular airline company which provide effective
services to their clients. This company was established
by Sir Stelious Haji-loannou in 1995. at present it work
under a private organization. This firm expand their
business at international level and also cover approx 30
countries. By this company easily attain their target
and maximize their profitability level.
It is also important part of research which is
related with research aim in order to provide
better direction to the business to attain
competitive advantage. For this there some
effective objectives are as follows:
 To effectively evaluate the overall
effectiveness of training and development
in airline company.
 Identify appropriate tools and techniques
which used by company for giving better
training their staff members.
 To assess the better relationship among
satisfies customers and training of the
employees.
 Analysis all the factors that helps in
attaining better positive at market place.
In this context there are some appropriate questions are
mentioned in below:
 How to measure training and development
effectiveness in airline industry?
 What kind of tools and techniques of training
considered by Easy Jet company in order to
provide their workforce?
 How assess the relation among customer’s
satisfaction and training of the employees?
 What type of factors are used by company to
reach at competitive place in market?

TO DETERMINE AFFECT OF STAFF'S TRAINING ON CLIENT SATISFACTION IN AIRLINE
INDUSTRY
DATA ANALYSIS TRAINING AND DEVELOPMENT RECOMMENDATION
Theme 1: Training programmes are useful for staff
members to improve working performance.
Q1. Training sessions
are helpful for
employees to improve
their working
performance?
Respondents
Yes 18
No 2
18
2
Yes
No
Interpretation: Training programmes are much
helpful for staff members as this will assist them to
improve working abilities. As a result, entire work will
accomplished with limited period of time. Therefore,
they will satisfy needs and wants of customers as per
their demand. From above presented graph, it has been
comprehended that almost 18 respondents are agreed
that by getting proper training they will improve their
Theme 2: With assistance of proper training
organisation will retain workers at workplace for
longer duration.
Q2. Training and
development exercises
will helpful for
company to retain
workers for maximum
time duration at
workplace?
Respondents
Yes 16
No 4
16
4
Yes
No
Interpretation: It is must for manager of Easy Jet to
provide appropriate training to workers as this will
help them to retain at workplace for longer period of
time. It works as a motivation for them and they will
easily complete work within provided time limit.
Customers are the important part of the organization
because they provide better results to firm and
improve their performance level by using services. It
is important for business to take care of customers
requirement by providing quality services. With the
help of this company attain higher satisfaction level. It
is important for organization to determine customers
needs and provide them same which leads in
enhancing the profitability level of the company at
market place, by this company easily attain
competitive advantage form its rivals. In this context,
every company should maintain healthy relation with
their loyal customers and also invite new customers by
providing them better services. For attaining all the
desirable objectives of the company, manager should
organize better training programs to their staff
members so that they easily communicate with
customers and provide them better services as per their
demand. All these aspects directly contribute in overall
performance of the company and also enhance their
growth at market place.