Cranfield University Airport Operations Incident Management Report

This report details an incident at Heathrow Airport's Terminal 2, where a British Airways Boeing 777-236ER landed short of the runway, causing disruptions. As the terminal duty manager, the author outlines an immediate action plan addressing security, landside operations, and engineering to restore normal operations. The plan includes investigating the incident, managing increased passenger numbers due to flight cancellations, and repairing the damaged runway and aircraft. The report also details the criteria used for cancelling 20% of flights, prioritizing heavily loaded planes and Lufthansa flights. Furthermore, the report provides instructions to various terminal departments to ensure a coordinated response and minimize the negative impact of the incident. The goal is to bring the terminal back to normal operation as quickly as possible, considering the potential for further disruptions and passenger congestion.