Airport Operation Manager: A HRM Perspective for Service Industries

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Human Resource Management for Service Industries
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Table of Contents
Task 3..........................................................................................................................................................3
3.1 Discuss a job description and person specification for a selected service industry job..........................3
References...................................................................................................................................................6
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Task 3
3.1 Discuss a job description and person specification for a selected service industry job.
Job description: Airport operation manager plays a very important role in managing and
controlling the overall signing leases as well as concessionaries so that they can easily able to
meet the safety regulations in relation to the British Airways organization. A Job description
mainly plays an important part in the job analysis (Yang, et. al., 2018). It can be defined as the
process of making the main purpose of the job which is perfectly built-in within the British
Airways organizational structuring. The job description mainly consists of the written statements
of operations and functions which is job holders used to require to do in the British Airways
organization. It mainly consists of the job duration, role, functioning with the specific
responsibilities within the British Airways environment.
Person Specification: The job specification can be defined as the written statement of the
minimum eligibility qualification criteria which are mandatory for doing work in relation to the
airport operation manager profile. The person specializations mainly highlight the acquired
factors which should be attained by the specific related job like main objective, duties, required
resources, related educational eligibility so that it can help in achieving all the job requirements
in an effective manner (Ellis and Liston, 2016). It is very important to appoint effective airport
operation manager who can be able to manage all the aspects of airports so that they can able to
handle all the situations and ready to handle the serious working environment.
Title: Airport Operation Manager.
Important Requirements
 The airport operations manager should
 The manager needs to effectively inspect the security and safety in relation to airline
transportation services.
 It also requires to measure the skill level of the overall staff so that it can help in knowing
where the employees are lacking and providing the required training for it (Ellis and Liston,
2016).
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 Responsibility for enhancing the airfield operation which is done on the daily basis.
Job Specification of an Airport Operation manager
Job Title: Airport Operation Manager
Qualification:
 Minimum requirement of the bachelors and master degree in business administration or
aviation with at least 60 % marks.
Experience:
 Minimum aviation experiences of the 7 years.
Special Characteristics:
 Effective knowledge in the security regulations and operations related to the airport
emergency.
 Effective communication skills
 Effective knowledge of the management practices, weather conditions, excellent oral and
written skills in relation to the airport operations.
Physical characteristics:
 Should have a good personality with a height of 172 cm
 Weight should be around 55 to 65 kg.
Job Profiles:
 Directly communicating with the customers, air traffic control tower employees, pilots
and also cabin crews for enhancing the overall functioning of the British Airways
organization
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 Scheduling all the flights.
 The responsibility of the assessing, coordinating, evaluating as well as overseeing the
overall operations of the airways for providing safe airline facilities to the customers.
Reporting to: HR manager of British Airways.
Personal Specification
Necessary Required Training
Accessible
Applicant
Assessment
Qualification Bachelors and
master degree
in business
administration
or aviation.
Bachelors and
master degree
in any
aviation
operational
background.
Effectively
managing the
overall airways
staff and
organization.
CV application
form
Abilities Best
communication
skills
Effectively
managing all
the flight
scheduling and
air control
Excellent
communication
and
management
skill
Joined
management,
communication
and business
administration
for handling all
situations.
Interview
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traffic.
Experience Worked for
more 6 years in
Indigo Airways
CV application
form
Personal characteristics Very adaptable
to work in any
situation,
hardworking,
punctual and
goal driven
Very
courageous and
motivated
towards my
work (de
Gramatica, et.
al., 2017)
Interview
Knowledge Knowledge in
airfield
operation,
management
practices,
weather
conditions,
excellent oral
and written
skills
Essential
aviation
business
management
and their
principles
CV application
form
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References
 de Gramatica, M., Massacci, F., Shim, W., Turhan, U., and Williams, J., 2017. Agency
Problems and Airport Security: Quantitative and Qualitative Evidence on the Impact of Security
Training. Risk Analysis, 37(2), pp.372-395.
 Ellis, S. R., and Liston, D. B., 2016. Visual Features Used by Airport Tower Controllers:
Some Implications for the Design of Remote or Virtual Towers. In Virtual and Remote Control
Tower, pp. 21-51. Springer, Cham.
 Yang, Z., Franz, M.L., Zhu, S., Mahmoudi, J., Nasri, A. and Zhang, L., 2018. Analysis of
Washington, DC taxi demand using GPS and land-use data. Journal of Transport
Geography, 66, pp.35-44.
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